EJ Schneider

Brought Ford Maverick in wouldnt start it's not battery and they cant figure out. It's been 21 days SO Disappointed with service and Lack of communication :( and they cant figure out. It's been 21 days SO Disappointed with service and Lack of communication :( More

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My nephew and I recently had a very disappointing experience with Peoria Ford while attempting to purchase a 2019 F-150. My nephew lost his father, my brother, nearly 20 years ago, and recently re experience with Peoria Ford while attempting to purchase a 2019 F-150. My nephew lost his father, my brother, nearly 20 years ago, and recently reached out to me for help replacing his 10-year-old truck after it broke down. Having never purchased a vehicle through a dealership before, he was nervous about the process, so I agreed to help him negotiate the purchase. Beginning October 12, I was contacted by multiple members of the Peoria Ford sales team, including Robert Pitman, David Gordon, Logan Brandtman, EJ Schneider, Sareena Harilal, and another associate. Over the course of several days, we negotiated terms, received financing options, completed a credit application, and were sent a Vehicle Purchase Information sheet after being told "Congratulations" by the salesperson handling our deal. On October 15 at 5:54 PM, we received an appointment confirmation from Sareena Harilal for Saturday, October 17. On October 16 at 6:29 AM, we received a second appointment confirmation from Logan Brandtman for the same date and time. Later that day, Robert Pitman verbally confirmed our Saturday appointment and advised that he would verify everything was in order. Then, at 3:54 PM on Friday, less than 24 hours before our scheduled trip, we were informed that the truck had been sold. What frustrated me most was not that we lost the truck. Vehicles come and go. It was the fact that after days of communication, agreed-upon terms, a completed credit application, a congratulatory message, and multiple appointment confirmations, we reasonably believed we had a deal and were preparing to drive 3½ hours to complete the purchase. My nephew's reaction was, "This is exactly why I don't trust dealerships." I have purchased more than 15 vehicles over the last 30 years, most of them Fords, and I have never experienced a transaction handled this way. After this occurred, I reviewed other customer feedback and found several reviews from customers who described believing they had reached an agreement on a vehicle only to later learn it had been sold. Whether these situations were the result of communication breakdowns or process issues, they raise concerns that deserve management attention. I have since escalated my concerns directly to ownership because I believe customers deserve better communication and transparency throughout the buying process. If you have experienced a similar issue and feel your concerns were not addressed at the dealership level, you may also consider contacting Berkshire Hathaway Automotive's corporate office to share your experience and request a review of the matter. I hope Peoria Ford takes a serious look at its sales and inventory management processes so future customers do not have to go through what we experienced. More

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Absolutely terrible and disgusting. A salesman named STEVEN BUNTING made a deal with me and after verbally telling my loan officer who to write the check to, agreed to “hold the keys” a A salesman named STEVEN BUNTING made a deal with me and after verbally telling my loan officer who to write the check to, agreed to “hold the keys” and meet me first thing the next morning, as it was late evening and me being 3 hours away. An hour later, he texted me Hey Lakota, the truck just sold but would be glad to sell you another… He broke his word that he gave me in writing and hid behind their policy of not holding cars, which he agreed to do. This was a rare, hard to find truck that is not simply found in good shape. STEVEN BUNTING BURNED ME. This is the gist of my experience with them. ZERO STARS 👎👎👎 More

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I had an extremely disappointing experience with Peoria Ford. I called about a Raptor R they had in stock and made it clear I was ready to purchase. They sent over a Vehicle Purchase Information sheet, Ford. I called about a Raptor R they had in stock and made it clear I was ready to purchase. They sent over a Vehicle Purchase Information sheet, and I approved them to run my credit at 8:54 AM on Tuesday. Between 8:54 AM and 12:00 PM, I reached out multiple times asking for an update and received no clear communication. At 12:00 PM, I was told I was not approved. I immediately offered to put $50,000–$75,000 down and was told that would “for sure” get me approved. For context, I had agreed to pay $24,000 over MSRP. I was not negotiating or wasting time — I was ready to move forward. After that, I followed up three separate times asking what the hold-up was. At 6:16 PM, I was finally told the Director was working another deal on the same truck and had someone coming in at 8:00 PM to look at it. So while my credit had already been run and I had agreed to the deal, they were actively working another buyer on the same vehicle without communicating that to me. It certainly felt like my offer was being used as leverage to push another buyer, but regardless of the reason, the lack of transparency and professionalism was unacceptable. If the vehicle was not secured for me, that should have been communicated clearly — especially after running my credit and confirming terms. Very frustrating experience. More

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Scummy people. Told me we had a deal I came down to buy the car and they are in the process of selling it to someone else. Never shop here they’ll just sell it to a Told me we had a deal I came down to buy the car and they are in the process of selling it to someone else. Never shop here they’ll just sell it to a higher offer. Made me wait over an hour. Ridiculous After I filled out paperwork and everything More

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Dealership was great. Connor was awesome and he made us feel at ease through the process Connor was awesome and he made us feel at ease through the process More

by seanbrainard1130 Verified Customer Verified Customer

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This dealership was very caring in my needs. They help me get the best deal I could. Tyler and Hassan in finance were awesome. EJ on the sales decks was outstanding. They help me get the best deal I could. Tyler and Hassan in finance were awesome. EJ on the sales decks was outstanding. More

by DANALEEPEARSON Verified Customer Verified Customer

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Amazing service! Fast and efficient. I would highly recommend Adam as he is a very professional and quick salesman. Fast and efficient. I would highly recommend Adam as he is a very professional and quick salesman. More

by JDHLARAVIA Verified Customer Verified Customer

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Absolutely fantastic customer service and EJ was so great and most importantly honest with what our options were! Highly recommend these guys! Connor was great too!!! and most importantly honest with what our options were! Highly recommend these guys! Connor was great too!!! More

by EMMACHERWINSKI49 Verified Customer Verified Customer

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Fabulous team with Connor and EJ no false promises and exceptional customer service!!! Now if Connor can help me trade my jeep in and get me a Bronco I’ll be thrilled!!! exceptional customer service!!! Now if Connor can help me trade my jeep in and get me a Bronco I’ll be thrilled!!! More

by EMMACHERWINSKI49 Verified Customer Verified Customer

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