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Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen | Page 13

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.4
124 Reviews
4.4

124 Reviews

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124 Reviews of Sarena Hansen

January 31, 2025

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Employee Rating

I am still not satisfied with my service ( new motor was installed and once I got it home the engine light came on so I bought it back up to Russ Darrow and they said it was my Cadillac converter ) how is t More

by NANCYMFERGUSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: I cannot remember the service ce desk lady who set took care of me

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Feb 03, 2025

Russ Darrow Kia of Wauwatosa responded

We appreciate your business, Nancy. We'd like to know more about your experience and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Matt Kiscellus matt.kiscellus@russdarrow.com

Feb 03, 2025

Russ Darrow Kia of Wauwatosa responded

We appreciate your business, Nancy. We'd like to know more about your experience and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Matt Kiscellus matt.kiscellus@russdarrow.com

January 27, 2025

Dealership Rating
Employee Rating

Very good customer service and friendly welcoming and kind always smiling and offering snacks and beverages More

by bhopson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter

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Jan 27, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

January 24, 2025

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Employee Rating

Great personalities and very welcoming. I’ve never had a problem or felt ignored. Thanks for help More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Christy, Josh Freiheit, Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Gaétano “Rio” Dacquisto, Lamont Games, STEVEN A GARNER, Edward Porter

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Jan 24, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you, Jerry, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

January 23, 2025

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Employee Rating

Excellent customer service, polite, informative, liked the service video, periodic updates, price updates, service update. More

by DEBRABERDINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 24, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks, Debra, for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

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