"Feel like I could've been treated a little better... It..."
- Sean Araya
Feel like I could've been treated a little better... It is my first car purchase felt as though my car should've been cleaned inside/out especially leaving a $500 deposit to hold it (had the time to do so over the weekend). Also was handed the keys with only a quarter tank of gas 😒. Realize I'm not buying their most valuable vehicles and probably had to do a little extra work getting the loan for me but felt unimportant...
Update: Sent an apology email but didn't offer anything in compensation. Also two weeks later I find out they had the wrong address on all my paperwork, good thing I noticed it and called the lending bank and dealership to correct it.
"Purchased a car from Robert Strahan at Gates...wow, what..."
Purchased a car from Robert Strahan at Gates...wow, what a wonderful overall experience! We called dealership ahead of our visit, shared what we wanted and met with Robert. He took us through the process from driving the vehicle to explaining all of the special features and the final purchase! Robert spent a huge amount of time making sure all features were explained and ready to go. Cannot say enough about Robert's professionalism and level of commitment to providing the best service and experience possible...very satisfied customer!
Other Employees Tagged:
"We are very pleased with our 2012 Toyota Highlander.The..."
We are very pleased with our 2012 Toyota Highlander.
The service was fast and efficient and they even came to pick us up! Thank you very much Ollie. I will recommend you to all of my friends.
"We found our desired Vehicle on Gates website and was..."
We found our desired Vehicle on Gates website and was able to handle the entire transaction over the phone. The pricing was fair for a vehicle that was extremely hard to find. The sales team communicated effectively and after traveling four hours from KY to IN I was thrilled with the deal and the people at Gates.
"I had a great experience trading in my colorado for brand..."
I had a great experience trading in my colorado for brand new tacoma.
Brandon my salesman, found the truck I wanted and was very knowledgeable.
Visited in the morning and picked it up that evening. Financing was easy Landon led me through the process.
Over all a good deal
"Took care of me - easy buying process - whole thing took..."
Took care of me - easy buying process - whole thing took less than 1 hour - couldn't recommend them enough. Really happy in my new truck from them
"Sasha Pask started is off on a voyage to get a Tacoma...."
Sasha Pask started is off on a voyage to get a Tacoma. She was helpful in getting everything in line and explaining the different versions of the truck.
Jeff Miller then took over and it was a painless trade in and purchase of our 2020 Tacoma. It did not come with the floor mats but Jeff and his manager decided to get them for us at no cost and we picked them up a couple days later.
One big thing to us was that the color they had in stock was nice, but not exactly what we were looking for. They located the color we wanted and brought it into the dealership before we got there for the test drive.
I would highly recommend Gates to anyone looking to purchase a vehicle.
"installed new tire"
Gates changed out a leaking tire on our new Prius. They did a great job. It was all ready for us when we came in to pick up the new car.
"Mike McNally was great! He answered all our questions and..."
Mike McNally was great! He answered all our questions and let us drive several cars while we made up our minds. He gets 100% in our book
"Great service, great product!"
- Bev S
I have given the highest rating because that's the quality of service and product I received at Gates Toyota! My salesman, Drew, restored my confidence in buying a car! He was so professional and personable! He knows his product and how to use great customer service skills!! There was no "pushy", just positive engagement. I love my Rav4 XLE! It is beautiful, efficient, and loaded with safety features! The drive is so smooth and quiet. I feel like I am driving a luxury car! The perfect
car for me. Gates and Drew have my loyalty as a satisfied customer!