Saul Roman | Page 47
Service Manager
Mission Viejo Kia
28802 Marguerite Pkwy
Mission Viejo, CA 92692
Dealership Experience
10 yrs, 3 mos
Industry Experience
11 yrs, 1 mo
Languages Spoken
English
Spanish
508 Reviews
Write a Review508 Reviews of Saul Roman
December 29, 2019
The service was completing and there was an issue with a replacement part. Saul in service worked to resolve the issue and satisfy our concerns. replacement part. Saul in service worked to resolve the issue and satisfy our concerns. More
Other Employees Tagged: Jeff Sanchez , Michael Stepp, Josh Vasquez, A big thank you to Miguel “ service manger” he exceeded our expectations to resolve the issue!
December 29, 2019
Quick oil change service and tire repair I thought that a few days after Christmas might be the perfect time to have my care serviced since my granddaughters are on vacation and I didn’t have I thought that a few days after Christmas might be the perfect time to have my care serviced since my granddaughters are on vacation and I didn’t have any car pool runs. When I arrived, I was greeted by name and asked if I wanted my car washed. The work was done quickly and efficiently. Saul kept me updated on the progress and that they found a nail in my tire, hence the low tire pressure. My car was ready when promised and the relaxing waiting lounge with sweet rolls and coffee make the wait very pleasant. Thank you! More
December 19, 2019
Friom the moment I called Saul was friendly, knowledgeable and accommodating. He got me scheduled right away and made the entire process smooth and efficient. I couldn’t be happier and will ma knowledgeable and accommodating. He got me scheduled right away and made the entire process smooth and efficient. I couldn’t be happier and will make this my new Acura service home. For years I went to Tustin, but no more after recent experience. Thanks MV Acura! More
December 19, 2019
Consistent Quality Mission Viejo Acura has been my auto spot for many years. I am continually amazed at the quality of care, technicians, cleanliness, friendliness of st Mission Viejo Acura has been my auto spot for many years. I am continually amazed at the quality of care, technicians, cleanliness, friendliness of staff, and genuine helpfulness. More
Other Employees Tagged: Josh Vasquez
November 19, 2019
Problem solved I had a few concerns regarding my Acura 2019 and Alex was able to assist me. He scheduled a service appointment and got everything taken care of. Grea I had a few concerns regarding my Acura 2019 and Alex was able to assist me. He scheduled a service appointment and got everything taken care of. Great team all together. Thank you. More
Other Employees Tagged: Paul Knezevic
November 09, 2019
John from service department in Dalia help me out ray I will know go to another dealer except for this one here they were satisfy all my questions will know go to another dealer except for this one here they were satisfy all my questions More
Other Employees Tagged: Jeff Sanchez , Safue Alailima, Troy Kerth, Josh Vasquez, John Wong
November 04, 2019
MDX repairs I have been going to this dealership for many years now. They have always treated me great and the service is excellent. Saul, my service writer ke I have been going to this dealership for many years now. They have always treated me great and the service is excellent. Saul, my service writer keeps me informed about the status of my vehicle and recommends appropriately needed work. More
Other Employees Tagged: Safue Alailima
October 26, 2019
Great service Jeff is courteous ; His explanation regarding service needed has been very thorough. Saul is also polite and respectful making our experience with Jeff is courteous ; His explanation regarding service needed has been very thorough. Saul is also polite and respectful making our experience with Acura pleasant . Lisa More
Other Employees Tagged: Jeff Sanchez
October 24, 2019
Exceptional service! I always receive exceptional, attentive, and knowledgeable service! I’ve been coming here for thirteen years, and the service department has always be I always receive exceptional, attentive, and knowledgeable service! I’ve been coming here for thirteen years, and the service department has always been very helpful Thank you Saul! More
October 20, 2019
Service Saul was courteous and helpful. He met me at my car and handled my car service. The waiting area was clean and had amenities such as internet and maga Saul was courteous and helpful. He met me at my car and handled my car service. The waiting area was clean and had amenities such as internet and magazines. I might recommend not having Fox News on the TV. Something a little more generic. My car was washed and that was nice. More
Other Employees Tagged: John Wong
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