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Savanna King
Savanna King at BMW of Palm Springs

Savanna King | Page 10

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.7
146 Reviews

Savanna is a seasoned professional with over a decade of experience in customer service and four years deeply immersed in the automotive industry at BMW of Palm Springs. With a commitment to excellence matching the standards of the BMW brand and indiGO, she continuously delivers top-notch service. Outside of the automotive realm, Savanna enjoys exploring new destinations, cuddling up with her pups, and cherishing quality time with her beloved family.

Dealership Experience

6 yrs, 4 mos

Industry Experience

6 yrs, 4 mos

Languages Spoken

English English

4.7

146 Reviews

Write a Review

146 Reviews of Savanna King

December 05, 2023

Dealership Rating
Employee Rating

Savanna King, my service advisor is a GREAT asset to BMW of Palm Springs!!!! Excellent!! More

by BRAD71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson, Chris Hapner, Bryan Gacayan

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Dec 06, 2023

BMW of Palm Springs responded

Your feedback is truly appreciated, and we are grateful for the opportunity to address your comments and express our commitment to providing excellent service. Thank you for acknowledging Savanna King as a GREAT asset to BMW Palm Springs. We're delighted to have her on our team, and your positive feedback is truly valued.

December 01, 2023

Dealership Rating
Employee Rating

Savannah is THE BEST. Bryan is also so nice and always greets me every time I come in. Also, all the other staff are incredibly welcoming and helpful. It is nice to feel v More

by ttremblay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson, Bryan Gacayan

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Dec 06, 2023

BMW of Palm Springs responded

We're honored to have earned your trust and loyalty. Thank you for recognizing Savannah and Bryan's contributions to your positive experiences. We're committed to making you feel valued as a customer.

November 30, 2023

Dealership Rating
Employee Rating

Quality dealership. Unfortunately the service department is always too busy and your car returns late. More

by r_e_cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Thank you for recognizing our dealership's quality. We apologize for any inconvenience caused by delays in the service department. We are actively working to improve our efficiency and ensure a smoother return process.

November 30, 2023

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Employee Rating

Lack of communication first several day. I had to repeatedly called for status and at times no one answered the phone at dealership. Phone messages were not returned in a timely fashion. More

by RMFERM
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Manager

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Dec 06, 2023

BMW of Palm Springs responded

We apologize for any inconvenience you experienced with service and communication. Your feedback is valuable, and we'll address the issues raised to ensure a more seamless experience in the future.

November 28, 2023

Dealership Rating
Employee Rating

Savanna is absolutely the best service advisor I have ever had! The dealership is about average. Nothing extra special, and usually so busy it sometimes takes days to get in. More

by JKBLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 28, 2023

BMW of Palm Springs responded

Thank you for your kind words about Savanna. We're thrilled to hear that she is the best service advisor you've ever had. Your feedback motivates us to maintain the high standards of service that you deserve. We appreciate your understanding about the busy schedule and are continuously working to improve our accessibility.

November 22, 2023

Dealership Rating
Employee Rating

Savanna King provides excellent customer service . She is one of the reasons we stay with Palm Springs BMW . More

by LEOJSOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson, Chris Hapner, Bryan Gacayan, Juan Sanchez

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Dec 06, 2023

BMW of Palm Springs responded

We're honored to have Savanna King as part of our team. Thank you for highlighting her excellent customer service. Your loyalty means a lot to us, and we're committed to providing the service you deserve.

November 18, 2023

Dealership Rating
Employee Rating

Definitely identified some real underperforming electrical issues. Made the move to correct it. Technically it should correct the underperformance. More

by PETER.STAROV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Veneisha Foster, Freddy Valenzuela , Doug Clark, Bob Hogan, Joe Lopez, Justin Luettjohan, Kevin Rock, N/A

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Dec 06, 2023

BMW of Palm Springs responded

Thank you for bringing the underperforming electrical issues to our attention. We're glad to have identified and corrected them to enhance the performance of your vehicle.

November 17, 2023

Dealership Rating
Employee Rating

Please don't send 2 texts regarding pick-up time for the car. Very confusing. I do like my service coordinator, Savannah. She was great when my car wasn't ready and the text I received was confusing. More

by cjaeger0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

We apologize for any confusion caused by the text messages. Your feedback is noted, and we'll work to improve our communication process. We appreciate your understanding and value your positive comments about Savannah's service.

November 16, 2023

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Employee Rating

Great service all around, very helpful staff. Took care of the car and got me in and out pretty quickly More

by AUMOREI20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson, Chris Hapner, Bryan Gacayan, Juan Sanchez

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Dec 06, 2023

BMW of Palm Springs responded

We're delighted to know that you had a great service experience with our helpful staff. Your satisfaction is our goal, and we appreciate your positive comments. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

November 14, 2023

Dealership Rating
Employee Rating

Sandy was so nice and helpful. Everything went really well and everyone was as great. Thank you More

by kelly77777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Monson, Chris Hapner, Bryan Gacayan, Juan Sanchez

Report | Print
Dec 06, 2023

BMW of Palm Springs responded

We're pleased to hear about your positive experience with Sandy. Thank you for acknowledging her niceness and helpfulness. We strive to make every interaction seamless and enjoyable.

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