Scott Allen | Page 23

1st contact My wife and I met with Scott Allen and had over the course of 3 days spoke also with Rodger Loveing. Our experience was great, both of these men answ My wife and I met with Scott Allen and had over the course of 3 days spoke also with Rodger Loveing. Our experience was great, both of these men answered all questions and directed us in a no nonsense manner as to what vehicles would best fit our needs. We bought 2 vehicles in those 3 days. Can't say enough about these two Men. Both finance officers we worked with were great as well, explaining in detail the mound of paperwork needed without confusing us. Thanks ….. More

by mpace1457 Verified Customer Verified Customer

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Security Freeze Snafu Overall, I'd say Basney is an excellent dealership. My only problem - and it became significant - was partly my fault for placing a security freeze on Overall, I'd say Basney is an excellent dealership. My only problem - and it became significant - was partly my fault for placing a security freeze on my credit reports. While I had lifted it from Experion, I did not realize it was also in place for TransUnion and Equifax. Thinking Experion was the problem, I spent over an hour on the phone with them trying to lift an already lifted freeze, while Accounting was calling TransUnion getting the "cold" shoulder. When Accounting and I finally discovered our miscommunication, I asked my representative, Scott Allen, if he had the phone #s I could contact to lift the freezes. No, he didn't, and even Accounting had to dig to find them (I've learned that credit bureaus do not freely give out their contact information). So, after all was cleared up with my excellent credit rating, I recommend that every representative have the bureau customer service numbers at their desks. In this day of rampant identity theft, if I'm the first customer who had security freezes on her accounts and forgot about it, I definitely won't be the last. That's a procedural issue that should be addressed. Otherwise, Scott was informative and very helpful, and Ken Bloss did an excellent job of communicating very detailed information. I initially dealt with Leslie on the phone before I went in for my test drive. Unfortunately, she was not available when I showed up for my appt., so Scott was willing to help. I never met Matt Mulstay, but the CR-V was beautiful when I took possession, so someone in Maintenance did a great job. And Chip, I'm sure, is very capable, but we were only introduced to each other so I'm really not one to rate him. Overall, I would definitely recommend Basney to anyone, as long as the customer has checked with all the credit bureaus to lift their security freezes prior to applying for an auto loan at Honda's current very attractive rates. More

by pkmillard1602 Verified Customer Verified Customer

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awsome I was very pleased with the staff. They were very knowledgeable and helpful. I am very happy with our purchase and am sure to be back in the future fo I was very pleased with the staff. They were very knowledgeable and helpful. I am very happy with our purchase and am sure to be back in the future for all my vehicle purchases. I Also plan to refer anyone I know who might be looking for a vehicle . I really appreciate excellent customer service. Thank you! More

by pricet4 Verified Customer Verified Customer

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Smart and enough counsel. I am not familiar with purchasing a car in the United States. Because I came here recently from Japan. The sales persons well understood my requ I am not familiar with purchasing a car in the United States. Because I came here recently from Japan. The sales persons well understood my requirements for the vehicle. More

by uchida.hirofumi Verified Customer Verified Customer

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Great service. Courteous service and comfortable waiting room. Service was prompt. There were important maintenance issues that needed attention, which I would have Courteous service and comfortable waiting room. Service was prompt. There were important maintenance issues that needed attention, which I would have overlooked. Will return for scheduled service. More

by DCabral Verified Customer Verified Customer

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Purchased a new HR-V All my questions were answered. I was treated in a respectful manner with thoughtful consideration. I was given time to make decisions without any hig All my questions were answered. I was treated in a respectful manner with thoughtful consideration. I was given time to make decisions without any high pressure. Everyone was friendly and couldn't do enough for me. I definitely will choose Honda Dealership every time. They were an awesome team. A special shout out to Scott, Ron, and Chip for an amazing, easy, smooth transition into a new car. More

by fran-edwards Verified Customer Verified Customer

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Ideal Real Deal I went into Basney Honda looking for a used Honda Odysyysey. I was greeted by sales person Scott Allen. Professional, kind, honest. Three hours lat I went into Basney Honda looking for a used Honda Odysyysey. I was greeted by sales person Scott Allen. Professional, kind, honest. Three hours later I drove the van off the lot. He walked me through every step, never in a hurry. Great person to talk with. They helped my secure financing and the deal was done. I would recommend Scott Allen as a great contact at Basney Honda. Thank you! More

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Great experience Working with Basney Honda was easy. They were able to arrange flexible test drives and work with us on closing times and dates. I recommend them! Working with Basney Honda was easy. They were able to arrange flexible test drives and work with us on closing times and dates. I recommend them! More

by kim.belcher0 Verified Customer Verified Customer

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Great service great people. Scott was great to work with and was extremely helpful in purchasing this vehicle. He was very knowledgeable about the vehicle and was able to navigat Scott was great to work with and was extremely helpful in purchasing this vehicle. He was very knowledgeable about the vehicle and was able to navigate a scenario that allowed me to make the purchase. More

by KEITH.CARLSON Verified Customer Verified Customer

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2019 CR V purchase!! I have leased 4 vehicles from Basney! I have been pleased with every vehicle from the salesmen to the service department!! They have been pleasant wit I have leased 4 vehicles from Basney! I have been pleased with every vehicle from the salesmen to the service department!! They have been pleasant with every experience. No regrets! More

by cjmsb4us Verified Customer Verified Customer

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