Scott Alton | Page 3

Well pleased with the sales experience. Did not wast my time and got the deal done and delivered on 1st visit. That is the way to do business, like Andrews in the past. Keep up the good w Did not wast my time and got the deal done and delivered on 1st visit. That is the way to do business, like Andrews in the past. Keep up the good work Scott and Mike. Many time customer from the past. You made an excellent return on your investment. More

by BILLWJACKSON Verified Customer Verified Customer

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Rob Alexander did an Outstanding job. Very knowledgeable about the vehicle I was interested in. Presented all the information and worked closely with Scott Alton and Benton Boer to close Very knowledgeable about the vehicle I was interested in. Presented all the information and worked closely with Scott Alton and Benton Boer to close a sale that met all my expectations. More

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Andrea and the entire Andrews Cadillac family are the absolute best!! This is my family’s 6th car from Andrea and it was once again a fun and enjoyable experience. I highly recommend Andrea to anyone loo absolute best!! This is my family’s 6th car from Andrea and it was once again a fun and enjoyable experience. I highly recommend Andrea to anyone looking for the perfect Cadillac 🥰 More

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Good folks very helpful and knowledgeable would recommend to others to purchase a vehicle from dealership to others to purchase a vehicle from dealership More

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It was very easy to deal with Dave and Andrews Cadillac. Dave had a wealth of knowledge that we used in helping us decide what vehicle was correct for us. Dave had a wealth of knowledge that we used in helping us decide what vehicle was correct for us. More

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Andrea Anderson was exceptionally helpful and made my vehicle purchase very enjoyable. I would highly recommend working with Andrea and Andrews Cadillac. vehicle purchase very enjoyable. I would highly recommend working with Andrea and Andrews Cadillac. More

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Such an wonderful salesman very respective! ! Would definitely buy my next care from Aric!! Awesome and handsome!! ! Would definitely buy my next care from Aric!! Awesome and handsome!! More

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I had a great experience with both locations, Brentwood and Mt. Juliet. Thanks to Joey and team. and Mt. Juliet. Thanks to Joey and team. More

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Wanted to purchase a used Escalade for my significant other, and I thought where better to buy one then at Cadillac of Brentwood. I thought this would be the place to buy the highest quality used Cadilla other, and I thought where better to buy one then at Cadillac of Brentwood. I thought this would be the place to buy the highest quality used Cadillac. I was wrong. I will let all my friends and family know that live in Brentwood, Franklin, and across the state not to purchase a vehicle from here. Went to test drive a used Escalade last August, and I should have left the lot after driving it. The windshield had a massive crack in it and the ac was not blowing cold. I do blame myself on not passing on the vehicle instead letting them fix both, as my girlfriend at the time now fiancé was excited to have what she expected to be a luxury vehicle. Fast forward 6 months to February and I have it back in the shop again for a thermostat and shutter problem. $1984 bucks later to have it fixed but I understand it's a used vehicle and I did pass on the warranty thinking again it was a higher quality used car. Was not happy about paying 2k after having the car 6 months but again I understand it's used and things happen and again I did not get the extended warranty. I will say the service dept at the Mt Juliet location was very professional which took away some of that sting of that particular interaction. Fast forward a few more months to May. At this point I have had the vehicle 9 months and the ac is not blowing cold again. I call and speak to the manager Scott Alton on Friday May 10th who advises me to bring the vehicle in to let them look at it, and that the service manager Katie would call me on Monday. Dropped the vehicle off on Monday the 13th, and a few hours later we get a call from a service rep saying it will be 1600 dollars to fix the ac. We said we were not going to pay that and that we were expecting a call from Katie. He said he would have Katie call. So now manager Scott Alton and a service rep said she would call us that Monday. Never heard from her. Third time in 9 months this car is the shop, twice being for the ac. The next day I went and picked up my vehicle, never received a call and when I went in to pick it up no one even greeted or acknowledged when I walked in. Great customer service guys. More

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When buying a new car, I was unsure of what car I wanted, but I knew the dealership I wanted. Having purchased a car from Andrews Cadillac in Brentwood before, I was sure to return. The service departmen but I knew the dealership I wanted. Having purchased a car from Andrews Cadillac in Brentwood before, I was sure to return. The service department is outstanding! They are prompt, courteous, fair, accommodating, knowledgeable, and dependable. My salesperson, Sean, spent hours answering my questions and showing me numerous cars. He was patient, kind, and so knowledgeable. I was impressed! The purchase and transfer was made easy and fast! Once again, friendly and outstanding service from all involved. Thank you, Andrews Cadillac in Brentwood! More

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