Scott Bailey

Scott was incredible throughout the whole car-buying experience. It was a low-pressure experience. Definitely we will be back in the future! experience. It was a low-pressure experience. Definitely we will be back in the future! More

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Great customer service overall at Certified Benz and Beemer. Scott was very professional and knowledgeable about the vehicle I was interested in. He went about and beyond to get the deal done! Beemer. Scott was very professional and knowledgeable about the vehicle I was interested in. He went about and beyond to get the deal done! More

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1 Star – Document Everything and Inspect Carefully Before Buying My experience purchasing a 2020 Range Rover Velar from Certified Benz & Beemer (CBB) fell significantly short of the quality and service th Buying My experience purchasing a 2020 Range Rover Velar from Certified Benz & Beemer (CBB) fell significantly short of the quality and service they advertise. Despite their multi-point inspection claims, the vehicle was delivered dirty and with several immediate, unaddressed defects: Missing Wheel Lock Key & Delivery Condition: The vehicle arrived with locking lug nuts installed on all four wheels, but the wheel lock key was completely missing, making routine tire maintenance or roadside emergency changes impossible without specialist intervention. To top it off, CBB even refused to reimburse a basic car wash so the vehicle could be cleaned after delivery. Separating Exterior Trim: The passenger lower door trim panel was visibly loose and separating from the body—a defect clearly present in CBB's own promotional walkthrough video prior to sale. Rather than providing the replacement trim panel, CBB only sent loose plastic clips. As expected, the clips failed to hold the damaged trim down, forcing me to order the replacement panel out-of-pocket. Electronics & Tailgate Faults: The OBD-II port access cover was missing, and the power liftgate exhibited fault codes and lost travel limits, requiring dealer-level diagnostic resets. When I raised these pre-existing issues, management attempted to deflect responsibility onto the independent Pre-Purchase Inspection (PPI) company I hired. General Manager Jack Schneider initially offered a $250 contribution toward repairs, but explicitly conditioned the payout on my signing a non-disparagement agreement to suppress any public review—accusing me of holding them "hostage" simply for requesting that they fix pre-existing delivery defects. After I declined his $250 gag-clause offer, he pivoted to an all-or-nothing ultimatum—offering to rescind the sales transaction and buy back the car altogether rather than simply taking care of basic local repair costs. I rejected these games and handled all repairs independently. If you purchase from CBB, do not rely on their inspection promises, verify every accessory in person, and be prepared for post-sale support focused entirely on liability control over resolving simple customer problems. More

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Scott was amazing to work with! He was friendly, helpful, and made the whole process so easy and stress free. We never felt pressured and really appreciated how great he was through He was friendly, helpful, and made the whole process so easy and stress free. We never felt pressured and really appreciated how great he was throughout the entire experience. Highly recommend Scott! More

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Scott was great! A big help to my son who needed to buy a quality car asap. Great dealership. Will buy from them again. A big help to my son who needed to buy a quality car asap. Great dealership. Will buy from them again. More

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Scott was outstanding to work with. He made the process easy and simple. I highly recommend him to anyone who is looking for a car. He made the process easy and simple. I highly recommend him to anyone who is looking for a car. More

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Scott Bailey was my salesman and I would highly recommend him to be yours! While the bank had quite the run around, Scott and the finance team were right on it for each process we had to take and tried sever him to be yours! While the bank had quite the run around, Scott and the finance team were right on it for each process we had to take and tried several avenues to get me approval with my poor credit. They are ambitious and focused on making sure you are satisfied with your purchase. Great dealership and team at Certified Benz & Beemer More

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Scott Bailey was the type of salesman that we all want and deserve! He was incredibly knowledgeable and patient and was not pushy! Before meeting with Scott, I went to a different dealership and was lied and deserve! He was incredibly knowledgeable and patient and was not pushy! Before meeting with Scott, I went to a different dealership and was lied to and manipulated and it was an experience that left me feeling icky! Totally different experience with Scott at Certified Benz and Beemer. Scott had real world experience owning and driving the cars I was interested in and provided me very straightforward information to help me make a decision. Once I decided to buy, he went out of his way to take care of a routine service that the car was due for and even drove the vehicle to my home - 50 min away from the dealership! That’s quite a guy! More

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Scott was great to work with and made everything super easy for the out of state deal! easy for the out of state deal! More

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Scott Bailey restored my faith in the in-person car shopping experience! A straight to the point, stress free expierence and I couldn’t be happier with car we purchased. Would highly recommend. shopping experience! A straight to the point, stress free expierence and I couldn’t be happier with car we purchased. Would highly recommend. More

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