Scott Begley

Short version: don’t buy vehicles here they manipulate the paperwork and overcharge you. Long version:I was on a trip to Knoxville when my current van broke down and I came here to find a new one. After the paperwork and overcharge you. Long version:I was on a trip to Knoxville when my current van broke down and I came here to find a new one. After several hours of waiting they rushed me through the paperwork. When I walked outside the windshield had a new crack in it. After arguing they agreed to have it fixed. When I brought it back to be fixed they informed me they also needed to replace some other part that they knew was broken but had not informed me of prior to purchase. In fairness they did fix it but they did still sell me a vehicle with known and undisclosed damages. After this I reviewed my paperwork to discover the sale price of the vehicle was higher than it was supposed to be. I called and informed them I even have pictures of what it was listed for on the lot and the amount was incorrect. I was told that “we do this all the time” that they frequently raise the amount above the listed price and put it in the paperwork and that they would not be changing anything. So purchase at your own risk and know they couldn’t care less beyond making money at your expense. More

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It would definitely take more than 15 words to complain about poor follow up. SAD. STILL WAITING FOR CALL BACK FROM GENERAL MANAGER. JASON CARSON. ITS BEEN A WEEK TODAY. ALSO NO CALL BACK FROM SERVICE DEP about poor follow up. SAD. STILL WAITING FOR CALL BACK FROM GENERAL MANAGER. JASON CARSON. ITS BEEN A WEEK TODAY. ALSO NO CALL BACK FROM SERVICE DEPARTMENT. SAD, SAD SAD!!! More

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Professional, modern, enjoyable atmosphere. Efficient service department and good communication. Not pushy but very willing to help you find what you want Efficient service department and good communication. Not pushy but very willing to help you find what you want More

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In my first contact with Austin , short conversation and right down to business. Austin very professional, found the vehicle I wanted before we got off the phone... 3 weeks later vehicle arrived, Austin kel right down to business. Austin very professional, found the vehicle I wanted before we got off the phone... 3 weeks later vehicle arrived, Austin kelp me informed , the entire process, and walked with me through a non stressful closing ! Austin, I appreciate you and will return to this dealership to buy my next carwil More

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Cannot say enough good things about our experience with Toyota Knoxville and our salesman Austin. They were extremely responsive to every communication from initial connection through website through the c Toyota Knoxville and our salesman Austin. They were extremely responsive to every communication from initial connection through website through the closing process. Austin went way above and beyond, not only in the sales process, but also delivering the car to our home(in Cincinnati) and walking my wife and I through all the features. Can't say enough. My next car will vehicle will come from Toyota Knoxville and Austin. #Amazingcustomerfocus More

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Austin was the best car salesman to deal with. When I say he made it fast easy and reasonable that’s exactly what he did and did an spectacular job. No other sales person I will ever wanna deal with. You wan he made it fast easy and reasonable that’s exactly what he did and did an spectacular job. No other sales person I will ever wanna deal with. You want a great car, reasonable price, great experience go see Austin Davis at Toyota Knoxville for your next purchase on a new or pre-own vehicle. More

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Made the Purchase Easy. This location has 45 plus employees working her and that allows you to receive the attententiveness that you are served with when coming as a customer This location has 45 plus employees working her and that allows you to receive the attententiveness that you are served with when coming as a customer at this dealership. From the Maint shop to Sales to cashier and the gift parts shop to the employees that run the snack shop in the waiting room. They have you covered. More

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Purchased Used Tacoma The staff was very friendly and accommodating. The entire process went smoothly. One issue was several extras were added to my Bill of Sale without my The staff was very friendly and accommodating. The entire process went smoothly. One issue was several extras were added to my Bill of Sale without my knowledge, and it was presented as the last document to sign after I had already signed for everything added without knowing the significant cost. I guess it’s good to have some of these things, but I wouldn’t have elected any of it had the cost been disclosed to me up front rather than after signing for it. Other than that, I love my new truck, and the sale representative was great! More

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Outstanding service and quality parts Always have had my car serviced at Toyota of Knoxville. They have always done exceptional work with quality parts. Outstanding service center and wai Always have had my car serviced at Toyota of Knoxville. They have always done exceptional work with quality parts. Outstanding service center and waiting room . More

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Excellent experience Purchased new highlander for my wife and the purchase experience was exceptional. The whole staff from salesman to manager to finance was truely profe Purchased new highlander for my wife and the purchase experience was exceptional. The whole staff from salesman to manager to finance was truely professional and plus an amazing deal. I will definitely buy from again. More

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