Scott Bissonett | Page 7

Excellent service I was in and out in less than an hour!!! Scott does such a great job-explains what needs to be done and let’s me know what service is coming up next. I was in and out in less than an hour!!! Scott does such a great job-explains what needs to be done and let’s me know what service is coming up next. More

by MARIANR2 Verified Customer Verified Customer

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Great service Scott Bisonette rules! He made the headache of getting your car fixed a pleasant experience. I was in and out within the hour where the battery was Scott Bisonette rules! He made the headache of getting your car fixed a pleasant experience. I was in and out within the hour where the battery was replaced car washed and systems checked. Scott is courteous, knowledgeable and customer friendly. I highly recommend this place. More

by Lexus Aficionado Verified Customer Verified Customer

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Satisfactory experience. The maintenance service was performed in a time manner, and the personnel was very attentive and professional to attend any concerns I had and to res The maintenance service was performed in a time manner, and the personnel was very attentive and professional to attend any concerns I had and to resolve those promptly. More

by saforero Verified Customer Verified Customer

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A/C fixed by next day :) I got my a/c fixed and ready by the next business day! And it's freakin' hot in HOUSTON TEXAS! THANK YOU!!!! THANK YOU!!!! I got my a/c fixed and ready by the next business day! And it's freakin' hot in HOUSTON TEXAS! THANK YOU!!!! THANK YOU!!!! More

by GGIL67 Verified Customer Verified Customer

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Scott bissonet. Is always great o me Great timely service. As usual Thanks to him I am well taken care of at Lexus Every time I need something done it is taken care of as I need. Great timely service. As usual Thanks to him I am well taken care of at Lexus Every time I need something done it is taken care of as I need. More

by czztheday Verified Customer Verified Customer

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loyal customer I have been a customer for 11 years and I will remain as long as I have wonderful people like Steve Machann and Scott Bissonnett to work with.. Their I have been a customer for 11 years and I will remain as long as I have wonderful people like Steve Machann and Scott Bissonnett to work with.. Their customet service and compassion for people is beyond phenomenal. More

by YHMAYES Verified Customer Verified Customer

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Sold me a car with a bed alternator I purchased a so called Certified Pre-owned car (2011 ES 350) from this dealership in 2014 and the experience has been terrible right after I drove th I purchased a so called Certified Pre-owned car (2011 ES 350) from this dealership in 2014 and the experience has been terrible right after I drove the car out of the lot. Within 3 days the car battery died and I had to get a tow truck to move the car to their service lot. Instead to doing a thorough check, they simply replaced the battery and told me everything was fine. Same issue reoccured again in 2015 and they again simply changed the battery. Fast forward to 2018 and my car died on me right on the highway. I had to pay a wrecker to tow my car to a mechanic shop and had the battery replaced. The mechanic informed me that it was my alternator having issues all these years and wondered why nobody from the Westside Lexus service center picked it up during the numerous "diagnostics inspections". I drove the car to Westside Lexus service center and gave them a timeline of the issues I have has since driving the car out of their lot in 2014. They then decided to do a test on the alternator and found out it was bad, then slapped me with an estimate of $1700 to fix it. Jokers!!! Y'all waited for my warranty to expire before diagnosing a simple alternator problem. I'm done with ya'll. And I have also had to replace my car A.C because the evaporator core was bad. All within 3 years of purchasing a so called " Certified Pre-Owned" car. More

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Waiting for dashboard replacement for more than 3 years I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and l I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and lots of my clients drive with me and it is so embarrassing for me when my client notice all the dashboard cracks and melting parts ...... Shame on you Lexus and Shame on you Westside Lexus. More

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service experience Scott Bissonett has been my service advisor day 1 of ownership. I am grateful to Frank Mata (sales) introduced me to a responsive and client oriented Scott Bissonett has been my service advisor day 1 of ownership. I am grateful to Frank Mata (sales) introduced me to a responsive and client oriented service advisor. Scott is efficient, honest, accommodating and always with a smile! More

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Online scheduling and agent, Scott Bissonett were superb As above, online scheduling was very efficient and the whole process, from arriving at the garage to processing with Scott Bissonett to handle (very w As above, online scheduling was very efficient and the whole process, from arriving at the garage to processing with Scott Bissonett to handle (very well) every detail. I was much impressed. More

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