Scott Chambers | Page 10

Great Buying Experience at every step of the purchase. I would totally recommend Ryan and purchasing your next new or pre-owned with Royal Buick GMC. I wanted the purchase process to be as streamlined and I would totally recommend Ryan and purchasing your next new or pre-owned with Royal Buick GMC. I wanted the purchase process to be as streamlined and quick as possible and Ryan delivered with complete customer service. I was able to complete some of the trade/purchase from home In advance prior to arriving and receiving my new truck. Ryan helped me save time and money, made sure I was happy with my purchase, I have never had a better car buying experience and everyone was so helpful and friendly. A big shout out to Amanda and Scott as well as Ryan. Don’t hesitate to do business with these fine folks they totally get it. No games or gimmicks, the entire process was honest and low pressure, always working with professionals like Ryan Lapotosky. More

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Car is great, service was poor. Despite having an appointment upon our arrival we were handed off with very poor coordination to another sales person. Waited over 1.5 hrs just to see the car we were appointment upon our arrival we were handed off with very poor coordination to another sales person. Waited over 1.5 hrs just to see the car we were interested in buying. Then the license plate transfer from our trade in was messed up, and there were lots of scratches on the console. Two and a half months after buying the car and we're still waiting for these two problems to be resolved. More

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I could not be happier with both my choice in going to royal Buick/GMC and the car that I bought! I will definitely be recommending this place to everyone I know that is looking to buy a car. All three of royal Buick/GMC and the car that I bought! I will definitely be recommending this place to everyone I know that is looking to buy a car. All three of the guys I got to talk to and work with where super awesome in explaining everything, from Scott, to Christian to Dan. I can’t wait for the future to be able to go back and see how I can upgrade. Although I’m so happy with my new truck, and don’t know how soon that will be! Haha thank you so much for everything guys. More

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"in just a few words": fine. To write a 'review' of something is difficult because you must have something to compare it to. In this case, another dealer would be the obvious choi To write a 'review' of something is difficult because you must have something to compare it to. In this case, another dealer would be the obvious choice. I have had sales and service experiences with many dealers over the years. I cannot recall any that were really bad (probably because I would have quickly left and forgot them). I do have some good ones to consider, though, and will use them to rate relatively. McCadden (Buick, Cadillac dealer in Boulder, CO): was a solid 5 star and foundation for any judgments that I would make. Lawley Motors in Sierra Vista, AZ: gets only 4.4 stars because I had no opportunity to use their 'service dept' and the paperwork seemed overly stressing, way too complicated and confusing, and too expensive. However, sales personnel that I dealt with directly were knowledgeable and personable and the buying process fair and, in my opinion, very competitive. I would give them 5 stars. Royal Buick GMC of Tucson: 5 stars, So far, have had dealings with just about all functions of the dealership and can find no mention-able fault. My direct sales contact, Christian Heredia, was quick to respond to any request and made sure he was not missing something. If you are looking for a car and want to deal with someone who will let you feel comfortable while you find it, he's your man. More

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New Denali Royal was one of the very best car dealerships I have dealt with. All the sales people, front staff and even the managers that you usually have to los Royal was one of the very best car dealerships I have dealt with. All the sales people, front staff and even the managers that you usually have to lose your temper with to get your price were very cordial. Scott came over before any dealing began and introduced himself and I started by saying that I don't deal well with the "back and forth" BS, Scott was ok with that. Thomas, the salesman was very knowledgeable about the Denali I was looking at and had a very pleasant approach, no pressure. More

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Great salesperson. Really listened to what I wanted and kept me around the payments I wanted. Would recommend Chris to others. Great experience at royal kept me around the payments I wanted. Would recommend Chris to others. Great experience at royal More

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Friendly and Personable Even with the pandemic situation and the dealership being short-staffed and working long hours, the employees we worked with were very friendly and pa Even with the pandemic situation and the dealership being short-staffed and working long hours, the employees we worked with were very friendly and patient. I would definitely refer anyone I know looking for a vehicle to go see Christian and Scott. They were both wonderful to work with. More

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The experience I received while purchasing my new GMC ACADIA AT4 was absolutely amazing! Jason was personable and knowledgeable accompanied with the relaxed environment made the whole experience great. ACADIA AT4 was absolutely amazing! Jason was personable and knowledgeable accompanied with the relaxed environment made the whole experience great. I hope everyone has the pleasure of working with him at Royal GMC. More

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Installation of accessories we ordered. Evan Campbell arranged for a date when all the parts were in and handled the installation very professional. Evan arranged for a loaner vehicle and ca Evan Campbell arranged for a date when all the parts were in and handled the installation very professional. Evan arranged for a loaner vehicle and called every day with a progress report. Susan at the front counter was extremely helpful and friendly. Thanks to all for the very good service! More

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This was the best experience I've ever had purchasing a vehicle.... I felt the process was as painless as can be and did not take very long with the paperwork. We both were able to be patient in getting th vehicle.... I felt the process was as painless as can be and did not take very long with the paperwork. We both were able to be patient in getting the very best deal possible for the exact truck i wanted. Derek Deckens was very efficient, professional and helped make this process enjoyable. I personally thank Derek as well as the whole Royal Buick GMC team for a great job done. I would recommend to anyone to purchase a vehicle at this location! More

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