Scott Cooper
Scott Cooper at Shottenkirk Chevrolet

Scott Cooper | Page 10

Service Manager

Shottenkirk Chevrolet

755 W. Hickman Rd
Waukee, IA 50263

4.9
149 Reviews
4.9

149 Reviews

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149 Reviews of Scott Cooper

August 05, 2023

Dealership Rating
Employee Rating

Everyone at Shottenkirk to very good care of us and wanted to be sure we were satisfied. More

by CLAYJARINKYLER
Recommend Dealer
Yes
Aug 09, 2023

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

July 29, 2023

Dealership Rating
Employee Rating

Lacking attention to detail! Had to make 2 additional trips back to the dealership before getting the things left undone put back together correctly. Needless to say I’m not im More

by sbjaques729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Cooper, Dylan Miller

Aug 03, 2023

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 27, 2023

Dealership Rating
Employee Rating

One of the best Chevy dealerships I have ever been to. Honest, and they get the job done right the first time. Thank you for being the best out there. More

by Maurice J Mcfalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Barkela, Kyle Carnahan, Scott Cooper, Adi Feriz, Matt Heasley, Carl Hines, Shirley Johnsen, Dylan Miller, Mike Warne

Jul 27, 2023

Shottenkirk Chevrolet responded

Thank you, Maurice! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

July 25, 2023

Dealership Rating
Employee Rating

Great communication with me as to what they were doing. Honestly admitted that they weren't sure what was going on. Got the problem with it overheating fixed. More

by Donhaselhuhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Cooper

Jul 26, 2023

Shottenkirk Chevrolet responded

Don, Thank you so much for your excellent review! We are so glad that Scott had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

July 23, 2023

Dealership Rating
Employee Rating

Our lease was about to expire and we were not able to find a suitable replacement. Because of that, we purchased the truck. We’ve worked with Dave B. many times as this was our fourth purchase from Shott More

by SMPSDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Balke, Jason Wells , Dylan Miller, Sydney Hinders

Jul 24, 2023

Shottenkirk Chevrolet responded

We are very happy to hear that Dave provided you with such a positive experience during the purchase of your new truck! We sincerely value your business and look forward to your next visit.

July 22, 2023

Dealership Rating
Employee Rating

They were all good and informative. Thank you. Cory was very good and the young lady that wrote the papers out was very good More

by MRCHURCHILLD
Recommend Dealer
Yes

Other Employees Tagged: Scott Cooper

Jul 24, 2023

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear that Cory and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 21, 2023

Dealership Rating
Employee Rating

I had to take the traverse back to have the service department fix the door latch that was disconnected during other inspection work and something simple, the technician not putting back the glove box More

by sbjaques729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Cooper, Dylan Miller

Jul 21, 2023

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jul 22, 2023

sbjaques729 responded

The best way to contact me is by cell phone. it is available from the service information record / paperwork in your possession.

July 07, 2023

Dealership Rating
Employee Rating

Great working with everyone involve and great experience overall. Will come again on the future. More

by JOHNUNDERSCOREMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Cooper, Alex Plotz

Jul 10, 2023

Shottenkirk Chevrolet responded

Thank you, John, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 04, 2023

Dealership Rating
Employee Rating

It appears the dealership is making changes to the business that will improve customer experience in the service department. More

by ROBLUK.CONST
Workmanship
Recommend Dealer
Yes
Jul 04, 2023

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!

June 21, 2023

Dealership Rating
Employee Rating

Great place to do business! Know matter what the problem is ! This says it all ! More

by dkreed44
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Adam Barkela, Kyle Carnahan, Scott Cooper, Samuel Dusenbery, Adi Feriz, Matt Heasley, Carl Hines, Shirley Johnsen, Dylan Miller

Jun 22, 2023

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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