Scott Cooper
Scott Cooper at Shottenkirk Chevrolet

Scott Cooper | Page 9

Service Manager

Shottenkirk Chevrolet

755 W. Hickman Rd
Waukee, IA 50263

4.9
146 Reviews
4.9

146 Reviews

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146 Reviews of Scott Cooper

August 18, 2023

Dealership Rating
Employee Rating

Tates customer service was exceptional. He went above and beyond to keep me updated with what was going on with my truck More

by elitebuilders01
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tate Pumphrey

Aug 18, 2023

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 13, 2023

Dealership Rating
Employee Rating

Great friendly people. Excellent work down there. would you recommend it to anybody? Only place to have your car worked on. More

by MJFLYNN47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carl Hines, Morgan Hough, Shirley Johnsen, Ryan McClure, Dylan Miller, Colby Oberembt, McKenzie Phillips, Tate Pumphrey

Aug 14, 2023

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

August 13, 2023

Dealership Rating
Employee Rating

Everyone was very good. The mechanic I tried very hard solve the problem. I have also had good service. Scott is also great More

by JANDAVEBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carl Hines, Morgan Hough, Tate Pumphrey

Aug 14, 2023

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!

August 12, 2023

Dealership Rating
Employee Rating

Disappointed with the lack of attention to detail and the need to return the car to the service department to fix the problems that resulted from the technician’s failure to put the car back together properl More

by sbjaques729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Miller

Aug 14, 2023

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and it's disappointing to hear that we fell short here. We will share your comments with our team, and please don't hesitate to reach out to us directly if you'd like to discuss this matter in more detail.

August 05, 2023

Dealership Rating
Employee Rating

Very professional, thorough and quick! I highly recommend! I will be back as this is now my car dealership! More

by TPWHEELER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Morgan Hough

Aug 09, 2023

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 05, 2023

Dealership Rating
Employee Rating

They did warranty work on my 2022 GMC 3500HD diesel Dually Denali. Although they were told that some parts were back ordered, they aggressively pursued obtaining the needed parts from GMC and came thr More

by GWJOHNSON52
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Miller

Aug 09, 2023

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your five-star rating. We're glad to hear we delivered such a great experience. We look forward to serving you for years to come.

August 05, 2023

Dealership Rating
Employee Rating

They’ll sell you a faulty car, Then charge you to look at it. I had my car for 1 year and 2 month to the date of me bringing it in for having issues. They charged me almost $200 for just looking at my car t More

by MARKLEON515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carl Hines, Morgan Hough, Shirley Johnsen, Ryan McClure, Dylan Miller, Colby Oberembt, McKenzie Phillips, Tate Pumphrey

Aug 12, 2023

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 05, 2023

Dealership Rating
Employee Rating

Everyone at Shottenkirk to very good care of us and wanted to be sure we were satisfied. More

by CLAYJARINKYLER
Recommend Dealer
Yes
Aug 09, 2023

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

July 29, 2023

Dealership Rating
Employee Rating

Lacking attention to detail! Had to make 2 additional trips back to the dealership before getting the things left undone put back together correctly. Needless to say I’m not im More

by sbjaques729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Cooper, Dylan Miller

Aug 03, 2023

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 27, 2023

Dealership Rating
Employee Rating

One of the best Chevy dealerships I have ever been to. Honest, and they get the job done right the first time. Thank you for being the best out there. More

by Maurice J Mcfalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Barkela, Kyle Carnahan, Scott Cooper, Adi Feriz, Matt Heasley, Carl Hines, Shirley Johnsen, Dylan Miller, Mike Warne

Jul 27, 2023

Shottenkirk Chevrolet responded

Thank you, Maurice! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

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