Scott Disalvo | Page 21

Without fault except in replacing damaged wheel on my Shelby GT 500 under warranty after repeated requests. Problem discussed with dealership manager weeks ago. Shelby GT 500 under warranty after repeated requests. Problem discussed with dealership manager weeks ago. More

by RPETUSKY2 Verified Customer Verified Customer

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Scott Disalvo always goes out of his way to make me feel like a valuable customer. I appreciate his honesty and his attention to detail. like a valuable customer. I appreciate his honesty and his attention to detail. More

by JKRRWHITE Verified Customer Verified Customer

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Very professional, showed genuine concern for my service items. Not pushy and had very good pricing on serviced items. items. Not pushy and had very good pricing on serviced items. More

by KGIDDENS0 Verified Customer Verified Customer

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Outstanding! !!Incredible..friendly...people every corner of the dealership...attentive...efficient...smiles all the way! !!Incredible..friendly...people every corner of the dealership...attentive...efficient...smiles all the way! More

by CAROLYN.AMAUM Verified Customer Verified Customer

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Dealership was helpful in resolving service issue. Service completed the service quickly and with a smile. Service completed the service quickly and with a smile. More

by Tuner1965 Verified Customer Verified Customer

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Kara…& Shottenkirk…are AWESOME! Every time! Expect they will continue the predicted service expectations l. Every time! Expect they will continue the predicted service expectations l. More

by KKENDRICK0204 Verified Customer Verified Customer

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The people were very helpful in explaining the problem what needed to be done to fix it simple and on time what needed to be done to fix it simple and on time More

by HN2BURN Verified Customer Verified Customer

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Prompt sign in and reasonable service time. Taylor was both pleasant and efficient. I will definitely return for future services Taylor was both pleasant and efficient. I will definitely return for future services More

by JMK1107 Verified Customer Verified Customer

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Great experience and close to home. Will be back! Also easy to schedule and nice waiting area Will be back! Also easy to schedule and nice waiting area More

by CINDYMC1013 Verified Customer Verified Customer

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I already completed a survey for this, but as usual, no response from Shottenkirk or Ford. We dropped off the car, called back three times before getting through to service department, then when our advis response from Shottenkirk or Ford. We dropped off the car, called back three times before getting through to service department, then when our advisor picked up the phone he said, "Yo. Where you at?", expecting my wife to be the caller. Not professional at all. I've never been impressed with customer service at Shottenkirk. I purchased three vehicles there in last eight years and when I bought the most expensive one in 2018 I showed up to get it, was handed the keys, and the salesman pointed and said "it's out there". Following another less than perfect survey, Ford contacted me to say the dealership would contact me. That never happened. I'm retired military. On my last purchase I was told they had already given me a deal and could not honor a military discount, even though it was inferred to me when I started the purchase process. If this dealership wasn't so close to our home, I'd go elsewhere. I go to a terrific Ford dealership when we're in Florida and nothing like thus ever happens. More

by PETER.C.CHAREST Verified Customer Verified Customer

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