Scott Durso

I recently purchased a brand-new 2027 Honda HR-V from this dealership, only to discover a cracked hole in the windshield upon delivery. Expecting basic quality control and customer care for a new vehicle this dealership, only to discover a cracked hole in the windshield upon delivery. Expecting basic quality control and customer care for a new vehicle purchase, I immediately reached out to resolve the issue. I contacted both my salesperson and the sales manager to request a windshield replacement. Unfortunately, I have been met with complete silence. Neither has offered to fix the damage, return my calls, or provide any assistance whatsoever. Taking delivery of a damaged new car is disappointing enough, but the total lack of accountability and response from management is completely unacceptable. Once the sale was finalized, customer service completely disappeared. I am extremely upset with how this was handled and cannot recommend this dealership to anyone. Save yourself the headache and buy your vehicle somewhere that actually values its customers and stands behind what they sell. More

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Very friendly professional and an excellent experience Scott went above and beyond to meet my needs Scott went above and beyond to meet my needs More

by KELLY.JIM17 Verified Customer Verified Customer

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It wasn't super high pressure, I was able to work with them on the price and monthly payments. Highly recommend them on the price and monthly payments. Highly recommend More

by GJHART312 Verified Customer Verified Customer

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I dealt with Yendri Badilla over the phone form the beginning of my search and she was great! She then booked my appt with Scott Durso and he was also great! Everything went very smooth and we left ver beginning of my search and she was great! She then booked my appt with Scott Durso and he was also great! Everything went very smooth and we left very happy!! More

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I hate to leave negative reviews, but I am doing this for the greater good. I bought a new Honda CRV in July '26 and the sales/financing process was superior. Scott Durso who sold me my car was very kn for the greater good. I bought a new Honda CRV in July '26 and the sales/financing process was superior. Scott Durso who sold me my car was very knowledgeable, professional, and not pushy. He found me the exact car I wanted at the right price. Highly recommend! The service department was an entirely different experience. I have always been one to use dealerships for service and my first experience with Honda Eatontown in August was horrific. The service agent did not answer any of my questions, lost a loose inside car piece that I gave him to be fixed and did nothing to rectify the problem but blame others, and was downright offensive. To add insult to injury, he texted me after my service appointment indicating that I may be receiving an American Honda Survey and asked me to please fill it out and I quote "Please keep in mind EXCELLENT is the only grade to pass me, hopefully you can do this for me." Anyone who has to ask for a review of themselves and tell you how to rate them is not a professional in my opinion. I decided to give the servicing department another chance and met with Tiffany on another day shortly thereafter. She went over and above to answer all of my questions and locate the missing car piece. Tiffany was extremely knowledgeable, professional, and truly concerned with turning the ship around which she did. Thank you Tiffany for all of your help, it was greatly appreciated! My rating for the sales department *****. My rating for the service department before Tiffany *. My rating for the service department after Tiffany *****. More

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Everyone was upfront with all of the fees/costs. Scott was very attentive to my needs and what I was looking for Scott was very attentive to my needs and what I was looking for More

by Ddesane Verified Customer Verified Customer

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Very nice people and pleasure to work with on purchase. Met all my expectations and very responsive and fair Met all my expectations and very responsive and fair More

by JIM.BLAKENJ Verified Customer Verified Customer

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It was not high pressure sales which I appreciated. Scott was very knowledgeable. Good service Scott was very knowledgeable. Good service More

by ANHARID Verified Customer Verified Customer

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Great. Scott made it easy to decide which car to buy. I love my new CRV. Scott made it easy to decide which car to buy. I love my new CRV. More

by CINDYDI010 Verified Customer Verified Customer

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I am a large man. I just stopped in the dealership to look at cars and see if I could fit into one comfortably. Scott greeted me at the door. Listen to my needs. Picke I just stopped in the dealership to look at cars and see if I could fit into one comfortably. Scott greeted me at the door. Listen to my needs. Picked out some cars to show me to see how I fit into them. To my surprise I fit comfortable into a CRV. I liked the car I did my research on the car and pricing. Came to an agreement and it all worked out. It was a good experience and would recommend the dealership to others More

by FREDD0329 Verified Customer Verified Customer

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