UPDATE, raising to 4 stars: After I posted my original
review, Montrose Ford reached out, refunded the $200 diagnostic fee, and apologized for the experience. I appreciate that the concern was taken serio
review, Montrose Ford reached out, refunded the $200 diagnostic fee, and apologized for the experience. I appreciate that the concern was taken seriously and made right without my having to push. I’m not going to 5 stars, because the original issues did happen, but how a business handles a problem matters, and they handled this one well
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by kevin.lance.west
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2026 -
Montrose Ford responded
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Montrose Ford.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Best service center in Ohio.
Serviced my 2017 Mustang Convertable, followed by my 2017 F150, and last my 2024 Mach-e!
Great Job.
Serviced my 2017 Mustang Convertable, followed by my 2017 F150, and last my 2024 Mach-e!
Great Job.
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by loujohn6985
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2026 -
Montrose Ford responded
We appreciate you choosing our service team for your 2017 Mustang Convertible, 2017 F-150 and 2024 Mach-E. It’s rewarding to know our technicians met your expectations each time. We look forward to caring for your Ford vehicles again.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
SERVICE WAS AWESOME, EVERYONE WE TALKED TO WAS VERY
PLEASANT, WOULD FOR SURE ECOMMEND TO FAMIL AND FRIENDS
PLEASANT, WOULD FOR SURE ECOMMEND TO FAMIL AND FRIENDS
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by jwalker44
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2026 -
Montrose Ford responded
Thank you for sharing your experience with your Jeep Cherokee service. We’re glad our team’s friendly approach made a positive impression, and we appreciate you recommending us to your family and friends.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
The people were knowledgeable kept us informed.
Explained everything so I understood what they had to do to fix my car.
Explained everything so I understood what they had to do to fix my car.
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by DFHEFF
Verified Customer
Verified Customer
Service Price Transparency
Jun 28, 2026 -
Montrose Ford responded
Thank you for highlighting how knowledgeable Scott and our service team were with your Lincoln MKX. We’re pleased we kept you informed and clearly explained the necessary repairs. Safe travels and we hope to be of assistance again in the future.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Good overall but timing was off when quoted.
People were courteous, friendly, helpful and seemed to know what they were doing.
People were courteous, friendly, helpful and seemed to know what they were doing.
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by GHOCEVAR548
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
Montrose Ford responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Jun 29, 2026 -
Montrose Ford responded
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Montrose Ford.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Montrose Auto Group provides outstanding personalized
service. This couldn’t have been an easier purchase and I would highly recommend using this group for any future auto needs.
service. This couldn’t have been an easier purchase and I would highly recommend using this group for any future auto needs.
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by krebsv
Verified Customer
Verified Customer
Jun 27, 2026 -
Montrose Ford responded
It’s great to hear our personalized approach made your purchase effortless. We’re thrilled to see you enjoying your new Ford F-150 Hybrid and grateful for your recommendation. Please reach out if we can assist with any future auto needs.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Dealer got me in for service at my convenience and did
exactly what the said and returned vehicle in a timely manner
exactly what the said and returned vehicle in a timely manner
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by BRAD.RICHARDS
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2026 -
Montrose Ford responded
Thank you for sharing your positive experience with our Ford service team. We’re glad we could schedule your Transit-250 maintenance at a time that suited you, deliver on our promises, and return your vehicle promptly. We look forward to assisting you again.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
Great customer service.
Truly felt taken care of. Tommy is a top tier employee and honestly deserves a raise!
Truly felt taken care of. Tommy is a top tier employee and honestly deserves a raise!
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by ecreighton17
Verified Customer
Verified Customer
May 22, 2026 -
Montrose Ford responded
Thank you for sharing your feedback. We’re pleased you felt well looked after and that Tommy went above and beyond. Enjoy your new Ford Explorer on the road ahead.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
The service department is always efficient, courteous and
knowledgeable. I trust the people who work there
knowledgeable. I trust the people who work there
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by SKROB522
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2026 -
Montrose Ford responded
We appreciate your kind words about our service team’s efficiency, courtesy, and expertise on your Ford Maverick. Thank you for trusting us, and we look forward to helping you with your Maverick again.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
The sale went really smooth the whole team worked well
together and the service was the best I ever had
together and the service was the best I ever had
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by SKINNERS1642
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2026 -
Montrose Ford responded
Thank you for your five-star feedback. We’re pleased the sale process went smoothly and our team effort made a difference. It’s wonderful to know our service for your Ford made such a positive impression.
And remember, You’ve got a friend at Montrose!
Matt Stringer
General Manager
330.666.0711
mstringer@gomontrose.com
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