Scott Ferrara | Page 14

Ford escape owner I have had consistently good service from this dealer. They explain everything thoroughly, price fairly, and run a very good service center. I recomme I have had consistently good service from this dealer. They explain everything thoroughly, price fairly, and run a very good service center. I recommend them More

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I LOVE the guys over at Ford! They are personable, helpful and professional. I highly recommend this dealership. I always receive wonderful service, attention to detail, and personal service. I hear helpful and professional. I highly recommend this dealership. I always receive wonderful service, attention to detail, and personal service. I hear horror stories from friends about their dealerships. I wouldn't go ANYWHERE else. The guys actually ask you how your day is going and want to know....they are friendly and have a smile on their faces....even at 6:30 in the AM. GREAT customer service! It's a pleasure taking my car in. More

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This is the 6th vehicle we've bought from Don Febbriao. His customer service is outstanding! His dedication to his clients makes you know you're getting the best deal possible. He allays any Febbriao. His customer service is outstanding! His dedication to his clients makes you know you're getting the best deal possible. He allays any fears or anxieties one may have through patiently answering any questions & gathering any and all information needed to make an informed decision. He has never disappointed us. Scott Ferrara in Service took great care of us while we nursed our last Ford to the end of it's 12 yr run. It is a pleasure to work with this dealership! More

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I had lost heat due to the vent doors sticking and called Scott Ferrara in Service to get my car in as soon as possible, it was Presidents Day and was able to get an appointment and the car was fixed. It wa Scott Ferrara in Service to get my car in as soon as possible, it was Presidents Day and was able to get an appointment and the car was fixed. It was a pleasure to drive my car with heat instead of dead cold air. I highly recommend Stamford Ford and the Service Department for their professionalism and quick response time to my car related issues. I also want to thank Scott Ferrara for always being there if an issue arises and my go to contact - which is absolutely important to me for continued servicing on my car. Thank you all - keep up the great work. Sincerely, Sherrill Anne Stover More

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The facility is always clean. The way they have the service set up makes it very easy. As soon as you drive in, you are greeted and checked in immediately.The ENTIRE service team is extremely friendly service set up makes it very easy. As soon as you drive in, you are greeted and checked in immediately.The ENTIRE service team is extremely friendly and professional. More

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This dealership is fantastic from the owner on through the service department. Delightful team with Marco Salazar being the best car salesman I have ever worked with and I have bought or leased many cars the service department. Delightful team with Marco Salazar being the best car salesman I have ever worked with and I have bought or leased many cars in my lifetime! More

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Michael Mykytey is best sales person I have ever experience in 40 years of buying cars because he understands my needs and works hard to exceed them. The service department is unparalleled because experience in 40 years of buying cars because he understands my needs and works hard to exceed them. The service department is unparalleled because they are super honest, they know their stuff and are price competitive as well. Overall, the best dealer experience I have ever had. Bill More

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I believe it was Scott who was helpful in my last visit (brake work and oil change) and I appreciate customer service provided. The price can be a bit higher than if I were to go to another but I feel a (brake work and oil change) and I appreciate customer service provided. The price can be a bit higher than if I were to go to another but I feel as long as it is not a big difference being loyal pays off. More

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I purchased a new 2010 Ford Escape from this dealer in July of 2010; paying for the vehicle in full at the time of purchase. I purchased the vehicle from Barry Pasqualini and the sales experience was ph July of 2010; paying for the vehicle in full at the time of purchase. I purchased the vehicle from Barry Pasqualini and the sales experience was phenomenal. I purchase new cars every 2-3 years and I hate doing battle with car dealers. I can honestly say my purchase experience at Stamford Ford was the easiest in recent memory. Unfortunately I experienced a number of issues with the vehicle after purchase, and each time I ran into problems with this dealers service department. Right off the bat I had a problem with the A/C quitting. They could never diagnose the problem and it was never fixed. Nothing ruins a new car experience quite like an unfixable problem right out of the gate. Next I had an issue with a rattling noise. I brought the vehicle in and they misdiagnosed the problem, requiring me to return a second time for the proper repair to be completed. This annoyed me not so much because I had to come back, but because they failed to test the car to see if they had actually addressed the problem. Recently my car began leaking oil. I noticed the leak after a routine oil change performed by this dealer. Apparently while they were changing the oil and performing a service inspection they somehow failed to notice a significant oil leak. I returned to have them look at the leak and they identified the source but said they needed to order parts to perform the repair. A month and a half later I had not heard back from them, even after leaving them several messages. In desperation I finally sent an email to the owner Dominic Franchella detailing my poor service experience and asking for help. Mr Franchella was very apologetic and immediately put me into contact with Eric Munnilal his service manager. Eric made an appointment for me the next day and provided me with a loner vehicle while I waited for the repair. It was very apparent that Mr Francella personally cared about me as a customer and that he valued my business. Although my service experience up to this point has been poor, based on the level of concern shown by Mr Francella its clear to me that my experience is not reflective of the dealership. More

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The service department in this dealership will bend over backwards to make their customers feel at home. You are always greeted when you walk in, there is always a beverage for you while you wait, they alw backwards to make their customers feel at home. You are always greeted when you walk in, there is always a beverage for you while you wait, they always let you know what is going on with the repair, and the cashier is very nice. I trust the guys that work on my vehicle and I can usually get an appointment when I need it. When I purchased my vehicle, the entire sales department was friendly and helpful. Any sales person would answer my questions and the sales manager was always there to help. When I picked up my new car they went over it with me front to back to be sure i understood how to use everything. On more than one occasion, I have had to call or stop in because I did something wrong with my technology in the car and ANYONE who was in sales was willing to help. I have never seen that in a dealership before. More

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