Scott Fuller | Page 2

I have a fleet car. I made an appointment a few days before I arrived, giving full details of what I needed fixed. I dropped my car off at 7am, I arrived first, but anot I made an appointment a few days before I arrived, giving full details of what I needed fixed. I dropped my car off at 7am, I arrived first, but another car came later and pulled in the lane next to me, when the door opened, they pulled in first, because of an issue with my battery, my car would not start, there was one tech, he went to the other car first, and while he was being very socialable with that driver, I waited, once he was done, he come over, after I explained why I was there and that I had an appointment, he said ok, but talked with another customer before checking my appointment. I knew I would have to leave the car, I live about 10 mins from the dealership, there was no one there to give me a ride home. As I was walking home I received a text message from the dealership about my car, the message said to use this as a source of communication. Aaround 2pm, I hadn’t heard anything, I texted, no reply. I called, no one answered or called me back. This was Wednesday, the day before thanksgiving. I never received a call or an update the the text. On Friday, the day after Thanksgiving, I called, texted no answer. I called my fleet plan, I learned that they had received a call from the dealership, and was waiting for someone to approve the work order. After 2 hrs , still couldn’t get anyone from the dealership on the phone. I got a ride to the dealership, 3 techs where sitting at the desk, I explained why I was there… While there at the shop I called my fleet co. got the work approved. This was around 10am. Waited all day, couldn’t get anyone one the phone or text. Got a ride to the dealership, learned that my car was ready, they were waiting for payment. I was VERY disappointed with the lack of communication. More

by DNC0 Verified Customer Verified Customer

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On this service I had 4 new tires installed and oil change & brake inspection. As usual Serra Nissan's service and parts departments were outstanding. I define 'outstanding' as professional people w change & brake inspection. As usual Serra Nissan's service and parts departments were outstanding. I define 'outstanding' as professional people who do the job correctly, actually listen to the customer, friendly and courteous even when they are swamped with work and honest in their evaluation of my trucks service needs. Matt, Amanda, Courtney, Scott and the actual mechanics that do the work all meet my definition of 'OUTSTANDING'. This is why I drive 30 miles to get my Frontier serviced and why I will buy another Frontier from this Dealership in the future. It is the only time in my 57 years of owning a car/truck that I look forward to specific Dealership performing the servicing of my truck and I always drive away feeling great without any stress. Thank You, Richard Glover More

by rgglover50 Verified Customer Verified Customer

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Prompt, professional and courteous. Serra Issac service department did what I asked in a reasonable amount of time. Would recommend to everyone. Serra Issac service department did what I asked in a reasonable amount of time. Would recommend to everyone. More

by smith6118 Verified Customer Verified Customer

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Y'all are always so helpful. Thank you for doing quality work. You make sure that I know what you're working on in My car. And take care of what ever was wrong. The coffee hut Thank you for doing quality work. You make sure that I know what you're working on in My car. And take care of what ever was wrong. The coffee hut was out of coffee.... sugar cups. Oh well you did get my car fixed. I was scared to death that it was gonna be outrageous price. But no. Car still under warranty. Thanks, again. David and Jennifer Barden Templeton More

by JENBARTEMP Verified Customer Verified Customer

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The service and staff are excellent. The y always are friendly and leave my car cleaner than it was when I brought it in.. The waiting room is nice and all the restrooms are clean. My The y always are friendly and leave my car cleaner than it was when I brought it in.. The waiting room is nice and all the restrooms are clean. My car is serviced in a timely manner and I received updates. I will definitely continue to have my car serviced here and recommend them to my friends. More

by peggyward51dnc Verified Customer Verified Customer

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Staff was nice and friendly I'll return in the future for my car needs. my car needs. More

by febjmmiller22 Verified Customer Verified Customer

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I really enjoy my time there. Tho I had to wait Amanda made waiting so much fun. She was a just to talk to and have such a wonderful personality. Tho I had to wait Amanda made waiting so much fun. She was a just to talk to and have such a wonderful personality. More

by patrickbrewster Verified Customer Verified Customer

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Excellent job and very nice and good customer service very good customer service and very good help very good customer service and very good help More

by brandicecortney12 Verified Customer Verified Customer

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They were very professional as always never have had a bad review always on top of the quality bad review always on top of the quality More

by None Verified Customer Verified Customer

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It's a grate place to deal with at all costs I like it lot lot More

by perrywilson737 Verified Customer Verified Customer

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