Scott Fuller
Scott Fuller at Serra Nissan of Birmingham

Scott Fuller | Page 9

Service Manager

Serra Nissan of Birmingham

1500 Center Point Pkwy
Birmingham, AL 35215

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4.6
604 Reviews
4.6

604 Reviews

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604 Reviews of Scott Fuller

August 09, 2024

Dealership Rating
Employee Rating

I have always been treated with the upmost respect and I love Coming here too get my car serviced. More

by JANICENORWOOD62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell

Sep 27, 2024

Serra Nissan of Birmingham responded

This is wonderful to hear - thank you so much for a great review! We always strive to put our customers first and make them like family, so your kind words and your choice to do business with us is deeply appreciated! We look forward to seeing you again when the time comes for service or a new vehicle!

August 09, 2024

Dealership Rating
Employee Rating

Amanda was helpful getting same day appt, but thats about it. They never got approval for the diagnostic test and charged me $200 and it’s the same test advance auto does. The test told them exact my what I More

by zduckett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Roe, Payden Sewell, Zac Willis , Amanda Badgwell, Madison Whisenant

Aug 09, 2024

Serra Nissan of Birmingham responded

We greatly appreciate our customers. We don't always realize that we may fall short from time to time on our customer service without these reviews. We sincerely apologize and have implemented a new policy that service customers must be walked to their vehicles when picking up their cars. Advance Auto is a wonderful place to pick up parts for vehicles. However, most of their employees are on an hourly rate and most are not certified mechanics. Our technicians diagnose vehicle problems not just with a computer, but by their knowledge and training. With this knowledge also comes a price and unfortunatley that charge gets passed on to the customer. If any repairs would have been required, the diagnostic fee would have been waived. Again, we thank you for your feedback and hope that, with the customer service changes we are implementing, you will give us a another chance in the future.

June 20, 2024

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Employee Rating

I appreciate their service and for helping me. They always treat me right and I love them all. More

by choiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Matt Henry

June 19, 2024

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Employee Rating

Took great care of me when I had a total loss. Would definitely recommend them! More

by Zwillis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Lloyd, Courtney Wilson, Zac Willis , Amanda Badgwell, Angel Borja, Ricardo Ibarra

June 17, 2024

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Employee Rating

Good service and low wait times. Good overall experience there with the company. Will return. More

by pdthom1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Wilson, Jeff Roe, Payden Sewell, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant

June 17, 2024

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Employee Rating

I have asked for the general manager's email so I could discuss issues we had but have not heard anything from them is over a week beyond an automated response saying they would contact us soon. More

by ibsuziv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amanda Badgwell, Matt Henry

Jun 17, 2024

Serra Nissan of Birmingham responded

I am sure you can understand how busy our GM's can be at times. I will be glad to assist. I am the HR/Compliance Manager. You may email me at tjoyner@serraautomotive.com. Thank you!

June 12, 2024

Dealership Rating
Employee Rating

Everything has a diagnostic charge. Irritating to get sales calls after each service asking to purchase or trade. More

by Renaykeith61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Matt Henry

May 31, 2024

Dealership Rating
Employee Rating

Team did a great job. Car was ready within the expected time. The service department keep me updated on my cars progress. More

by DYANCEY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 24, 2024

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Employee Rating

It was a great Experience for me the deal was quick & simple&and fast I enjoyed my first time buy my first car More

by Ricky Velazquez Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curtis Lloyd, Zac Willis , Amanda Badgwell, Angel Borja, Seth Franks, Matt Henry, Randy Hicks, Ricardo Ibarra, Eric Johnson

May 21, 2024

Dealership Rating
Employee Rating

I was a First time customer. I love the experience. We will definitely be back again. More

by ALISHA.D.1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Matt Henry

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