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Scott Fuller

Overview Reviews (598)

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Scott Fuller

Scott Fuller | Page 8

Service Manager

Serra Nissan of Birmingham

1500 Center Point Pkwy
Birmingham, AL 35215

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4.6

598 Reviews

Overview Reviews (598)

4.6

598 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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598 Reviews of Scott Fuller

August 25, 2024

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Employee Rating

It was fast and professional done with time of matter. Kept me update on car Kept me update on car More

by blessedmom8889

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ricardo Ibarra, Angel Borja, Curtis Lloyd, Zac Willis , Amanda Badgwell, Seth Franks, Matt Henry, Randy Hicks, Eric Johnson

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Sep 27, 2024 -

Serra Nissan of Birmingham responded

Thank you for your review, we are so glad that we were able to earn your business and meet your expectations! We hope you will return to Serra Nissan for any future vehicle needs, and look forward to serving you again!

August 23, 2024

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I absolutely love the staff. Everyone is so kind and willing to help. King and other staff really operate in the SPIRIT OF EXCELLENCE!! Everyone is so kind and willing to help. King and other staff really operate in the SPIRIT OF EXCELLENCE!! More

by susanmcdonald779

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Angel Borja, Courtney Wilson, Jeff Roe, Payden Sewell, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant, DRAGON, VINCE. ALL GET 5 STARS!!

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Sep 27, 2024 -

Serra Nissan of Birmingham responded

As a dealership that prides ourself on customer service and staff that go above and beyond, we are so grateful and appreciative of this review! We sincerely hope you will continue to come to Serra Nissan for all your car needs!

August 17, 2024

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The service was timely and done great. The waiting area was comfortable and clean. I wish there were free snacks available like in the pass. The waiting area was comfortable and clean. I wish there were free snacks available like in the pass. More

by hintonjoannDNC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 27, 2024 -

Serra Nissan of Birmingham responded

Thank you for this great review - we appreciate your feedback! We're so glad you had a great experience with us at Serra Nissan, and we think snacks are a great suggestion, thank you! We hope you will continue coming to Serra Nissan for all your car needs in the future.

August 10, 2024

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I have enjoyed Serra Nissan from the purchase of my vehicle to the service department. vehicle to the service department. More

by marnitacook

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Courtney Wilson , Amanda Badgwell

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Sep 27, 2024 -

Serra Nissan of Birmingham responded

Thank you for your review - we are so glad to have you as part of the Serra family! Thank you so much for your business and your commitment to Serra, we definitely hope you will continue seeing us for all your vehicle needs!

August 09, 2024

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I have always been treated with the upmost respect and I love Coming here too get my car serviced. love Coming here too get my car serviced. More

by JANICENORWOOD62

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Amanda Badgwell

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Sep 27, 2024 -

Serra Nissan of Birmingham responded

This is wonderful to hear - thank you so much for a great review! We always strive to put our customers first and make them like family, so your kind words and your choice to do business with us is deeply appreciated! We look forward to seeing you again when the time comes for service or a new vehicle!

August 09, 2024

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Amanda was helpful getting same day appt, but thats about it. They never got approval for the diagnostic test and charged me $200 and it’s the same test advance auto does. The test told them exact my what I it. They never got approval for the diagnostic test and charged me $200 and it’s the same test advance auto does. The test told them exact my what I already told them was wrong with the car, unless you count the extra line item they said about needing an 8,000 transmission when the codes were for air sensors. The transmission is fine and it’s a 2017 pathfinder so I’m not sure why they added that in. The worst part is customer service when you pick the car up. They look at you like your crazy and just point towards a door or parking lot… I’m in the market for a new car but would never do business with there folks… they will scam you out of $200 for a free test , fix nothing and say your cars ready, I would just go to advance to find out what’s wrong and find you a good local mechanic for repairs. More

by zduckett

Verified Customer

Service Price Transparency

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Recommend Dealer

Other Employees Tagged: Jeff Roe, Payden Sewell, Zac Willis , Amanda Badgwell, Madison Whisenant

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Aug 09, 2024 -

Serra Nissan of Birmingham responded

We greatly appreciate our customers. We don't always realize that we may fall short from time to time on our customer service without these reviews. We sincerely apologize and have implemented a new policy that service customers must be walked to their vehicles when picking up their cars. Advance Auto is a wonderful place to pick up parts for vehicles. However, most of their employees are on an hourly rate and most are not certified mechanics. Our technicians diagnose vehicle problems not just with a computer, but by their knowledge and training. With this knowledge also comes a price and unfortunatley that charge gets passed on to the customer. If any repairs would have been required, the diagnostic fee would have been waived. Again, we thank you for your feedback and hope that, with the customer service changes we are implementing, you will give us a another chance in the future.

June 20, 2024

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I appreciate their service and for helping me. They always treat me right and I love them all. They always treat me right and I love them all. More

by choiser

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Amanda Badgwell, Matt Henry

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June 19, 2024

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Took great care of me when I had a total loss. Would definitely recommend them! Would definitely recommend them! More

by Zwillis

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ricardo Ibarra, Angel Borja, Curtis Lloyd, Courtney Wilson, Zac Willis , Amanda Badgwell

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June 17, 2024

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Good service and low wait times. Good overall experience there with the company. Will return. Good overall experience there with the company. Will return. More

by pdthom1227

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Courtney Wilson, Jeff Roe, Payden Sewell, Zac Willis , Amanda Badgwell, Matt Henry, Madison Whisenant

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June 17, 2024

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I have asked for the general manager's email so I could discuss issues we had but have not heard anything from them is over a week beyond an automated response saying they would contact us soon. discuss issues we had but have not heard anything from them is over a week beyond an automated response saying they would contact us soon. More

by ibsuziv

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Amanda Badgwell, Matt Henry

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Jun 17, 2024 -

Serra Nissan of Birmingham responded

I am sure you can understand how busy our GM's can be at times. I will be glad to assist. I am the HR/Compliance Manager. You may email me at tjoyner@serraautomotive.com. Thank you!