Scott Gately

We recently leased a new BMW X3 from BMW of West Chester and had the privilege of again working with Scott Gately our Sales Professional, Nick Capparelli our Financial Services Advisor and Wilmer Wilmer Rod and had the privilege of again working with Scott Gately our Sales Professional, Nick Capparelli our Financial Services Advisor and Wilmer Wilmer Rodriguez, Sales Manager. From the moment we entered the dealership to the day of delivery, we were treated in a professional and caring manner. We have another BMW Dealership closer to our home but decided to again lease our new vehicle at BMW of West Chester due to the tremendous knowledge and service provided to us. We would highly recommend this team for your next purchase or lease. We are so happy to have again chosen this great team and dealership. More

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This was the best experience I have had buying a car. Scott was no pressure, up front and willing to do what ever I asked. The whole process could not have been easier. Otto's does a great job of crea Scott was no pressure, up front and willing to do what ever I asked. The whole process could not have been easier. Otto's does a great job of creating a special experience when you pick up your car. They don't just hand you the keys and watch you drive away. I will be getting my next BMW from Scott and Otto's. More

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Every one I encountered were cordial and professional. This particularly applies to service writer Bill. This particularly applies to service writer Bill. More

by rbrawlins1 Verified Customer Verified Customer

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Great team and honest, promised and delivered. I will absolutely be a repeat customer for years to come I will absolutely be a repeat customer for years to come More

by MARIECAS70 Verified Customer Verified Customer

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Excellent Salesman, Frustrating Delivery Process I recently purchased a vehicle from BMW, and my experience was truly a tale of two halves. First and foremost, I cannot praise Scott enough. He was ab recently purchased a vehicle from BMW, and my experience was truly a tale of two halves. First and foremost, I cannot praise Scott enough. He was absolutely exceptional—professional, incredibly knowledgeable about the product, and zero-pressure throughout the entire sales process. He answered every question patiently and made the negotiation feel transparent and honest. He is a five-star employee, and I highly recommend asking for him. However, once the paperwork was done, the process of actually getting the car delivered and ready for pickup was highly frustrating. There were significant, unexpected delays related to the logistics of bringing the specific car in, which pushed the timeline back several days. The internal communication regarding these problems seemed inconsistent, and the lack of clarity about the repeated setbacks caused a major inconvenience. While Scott did his best to apologize and keep me informed, the back-end operation needs serious improvement. The stellar customer service from the sales team was unfortunately overshadowed by the disorganized delivery process. I would recommend this dealership for the quality of their salespeople, but prospective buyers should be prepared for potential delays and issues once the initial deal is made. More

by vbhatt Verified Customer Verified Customer

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Scott has sold me my last two BMW's and Frank has been my service manager for most of that time. Good team! Very friendly, effective and professional staff. service manager for most of that time. Good team! Very friendly, effective and professional staff. More

by Cathy G Verified Customer Verified Customer

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I have been purchasing cars for over 50 years and have dealt with several dealers and sales people. Scott, by far, is the most attentive caring and professional sales person, by far, that I have encounte dealt with several dealers and sales people. Scott, by far, is the most attentive caring and professional sales person, by far, that I have encountered. Great advice and "cuts to the chase" unlike most, if not all auto sales people. I would strongly recommend him, as I already have, to anyone looking for a car. More

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Scott at BMW was great to work with. Everything was done fast and easy. The service here is also very good. Everything was done fast and easy. The service here is also very good. More

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Melissa is knowledgeable, professional and courteous. Always calls to explain progress and estimated costs of repairs. A pleasure to work with… Always calls to explain progress and estimated costs of repairs. A pleasure to work with… More

by GERALD.STEPIEN Verified Customer Verified Customer

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Scott is truly one of a kind. His professional approach is top notch. He’s not just selling a car, he is connecting and genuinely wanting the best for the customer. I am grateful His professional approach is top notch. He’s not just selling a car, he is connecting and genuinely wanting the best for the customer. I am grateful for the experience. Thanks Scott for everything. All the best to you and your family. More

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