Scott Gately

Cristian was great to work with. He listened to our questions, had lots of patience, and offered some helpful suggestions. I am glad BMW of West Chester offers this type of support He listened to our questions, had lots of patience, and offered some helpful suggestions. I am glad BMW of West Chester offers this type of support. I hope his team is aware of how good Cristian is at his commitment. Thanks Cristian More

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As a Vice President in compliance for a major financial firm, I’m no stranger to high-stakes decisions, meticulous details, and the importance of trust in any transaction. When I decided to upgrade to a ne firm, I’m no stranger to high-stakes decisions, meticulous details, and the importance of trust in any transaction. When I decided to upgrade to a new BMW, I approached the process with the same level of scrutiny I apply to my professional life—expecting nothing short of excellence. What I encountered at the dealership, thanks entirely to Scott Gately, far exceeded those expectations. Scott didn’t just facilitate a car purchase; he orchestrated an experience that was seamless, personalized, and genuinely enjoyable. If you’re in the market for a BMW, do yourself a favor and seek out Scott—you won’t regret it. From the moment I walked into the showroom, Scott made me feel right at home. There’s something disarming about his warm, approachable demeanor; it’s not the scripted politeness you sometimes get in sales environments, but a sincere enthusiasm that puts you at ease immediately. He greeted me with a firm handshake, a genuine smile, and took the time to understand my needs without rushing into a pitch. I was looking for a vehicle that balanced performance, luxury, and practicality for my daily commutes and family road trips, and Scott listened intently, asking thoughtful questions that showed he was truly invested in finding the perfect fit. What truly set Scott apart was his thoroughness in going over every aspect of the purchase. He didn’t just highlight the flashy features like the iDrive system or the adaptive cruise control—he delved into the nuances that matter most to someone like me, who values reliability and long-term value. He explained the warranty options in detail, broke down financing scenarios with transparency (including how they aligned with current market rates), and even pointed out potential tax incentives I hadn’t considered. As someone in compliance, I’m trained to spot oversights and hidden clauses, but Scott anticipated questions I didn’t even think to ask. For instance, he proactively discussed the integration of BMW’s connected services with my existing smart home setup, ensuring compatibility and walking me through the app setup on the spot. He thought of things I couldn’t even imagine, like how the vehicle’s safety features could integrate with my insurance provider for potential discounts, or the resale value projections based on recent market trends. His expertise wasn’t just product knowledge; it was a holistic understanding of the ownership experience. Throughout the process, Scott’s attention to detail made the entire transaction feel effortless. He arranged a test drive that wasn’t hurried, allowing me to experience the car’s handling on both city streets and highways. When it came time for paperwork, he had everything prepared efficiently, explaining each document clearly without jargon or pressure. There were no surprises—no upselling tactics or last-minute add-ons that felt forced. Instead, he focused on value, recommending accessories like the premium sound system only after confirming they aligned with my preferences. His patience was remarkable; even when I had follow-up questions via email after hours, he responded promptly and thoroughly. By the end of it all, Scott hadn’t just sold me a BMW—he sold me on the brand for life. I’ve already referred two family members to him, confident they’ll receive the same top-tier treatment. In an industry where customer service can sometimes feel transactional, Scott elevated it to something personal and memorable. This was, without a doubt, the best customer experience I’ve ever had in any purchase, automotive or otherwise. Thank you, Scott Gately, for your professionalism, foresight, and genuine care. I’ll be back for my next BMW, and I encourage anyone reading this to make Scott your go-to guy. Five stars aren’t enough—he deserves ten! More

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It was great to work with Scott to purchase a car. This is the second time I have worked with Scott. He is straightforward and very customer focus. Thanks Scott!! This is the second time I have worked with Scott. He is straightforward and very customer focus. Thanks Scott!! More

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Scott is great. If considering a BMW please consider Scott as your go-to professional. If considering a BMW please consider Scott as your go-to professional. More

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I purchased a pre owned certified X3 and I found the process to be mostly seamless. Working with Scott was a pleasure as he strives to make his clients happy and is responsive to questions and calls. I process to be mostly seamless. Working with Scott was a pleasure as he strives to make his clients happy and is responsive to questions and calls. I think for me personally I would prefer to have worked more in person as that is my comfort level but I found that a remote purchase overall was better than I expected. And my trade in process went smoothly as well. Would have appreciated some congrats on being a first time BMW over swag like a key chain or a tote / license plate holder. I purchased extended warranties so that kind of thank you goes a long way in feeling taken care of and a desire to purchase again. More

by bhavna2000 Verified Customer Verified Customer

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Another fantastic service appointment concluded with the vehicle back on the road after warranty work completed. This time around I worked with Joe, the service advisor, kept me informed on the progress an vehicle back on the road after warranty work completed. This time around I worked with Joe, the service advisor, kept me informed on the progress and made sure all my questions were answered. I also work with Frank in the service area. In the meantime, sales advisor Scott and manager Wilmer took me through several options regarding my next car. Very professional staff, comfortable waiting room and showroom. I always highly recommend both the Sales and Service teams at BMW of West Chester. I have had 10 BMWs over the years and always do business with this group. (Formally Ottos BMW). More

by Mx Verified Customer Verified Customer

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Fair and efficient. I completely understand dealerships get smoked with “tire kicker” emails, but it’s nice to see one that is responsive and treats prospects as if they I completely understand dealerships get smoked with “tire kicker” emails, but it’s nice to see one that is responsive and treats prospects as if they are going to buy! And I did! More

by isaac.m.pedroza Verified Customer Verified Customer

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Scott Gately is very professional . Treated us with respect. Took our request seriously . Met our needs Treated us with respect. Took our request seriously . Met our needs More

by turbos7903 Verified Customer Verified Customer

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A great car buying experience. This is my 4th car from BMW of WC. I definitely recommend them. This is my 4th car from BMW of WC. I definitely recommend them. More

by sfoltz311 Verified Customer Verified Customer

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Purchasing a car could not have been easier working with Scott. We had been referred to him by a friend who had recently purchased a car from him, and everything that they said about him was true! Scott was Scott. We had been referred to him by a friend who had recently purchased a car from him, and everything that they said about him was true! Scott was transparent, communicative and truly made this car buying experience one that was special. He was able to help trade in our existing car, and made every step of the process work for our busy schedules. While we did not set out to purchase a BMW on the day we walked into the dealer, we are so happy we did. We will be highly recommending Scott to all of our friends, and are grateful to have received such great service. More

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