Scott Green | Page 38

It is appalling that a simple ignition switch replacement for 2013 cayenne comes in over 900. Ridiculous. I could have had it done for 350 elsewhere. I understand that you have to make money and the assump for 2013 cayenne comes in over 900. Ridiculous. I could have had it done for 350 elsewhere. I understand that you have to make money and the assumption is that anyone with Porsche can afford. But, that's not good approach. You charged new about 800 just for keys less once before. Is you wonder why people try to avoid dealers, here is perfect example in my mind. More

by DADODSON Verified Customer Verified Customer

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Service was excellent, welcoming environment via staff, very clean/safety precautions taken for COVID-19, available refreshments were a plus and my service advisor Scott Green was exceptional. very clean/safety precautions taken for COVID-19, available refreshments were a plus and my service advisor Scott Green was exceptional. More

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Scott Green in the service Dept, Rey Gordillo in the Internet Dept and Hannah’s coffee continue to go beyond my expectations. Thank you all! Internet Dept and Hannah’s coffee continue to go beyond my expectations. Thank you all! More

by DAVIDHAYSRPH Verified Customer Verified Customer

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From the car towing to pick up, was a great experience. Scott is a great guy and I am happy that I deal with the same person every time. Scott is a great guy and I am happy that I deal with the same person every time. More

by ERSANSAYMAN Verified Customer Verified Customer

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Scott takes care of me and has a great show collection:-). The African America young lady who works the front desk also does a good job; takes my temperature and his friendly collection:-). The African America young lady who works the front desk also does a good job; takes my temperature and his friendly More

by DEXMAC1 Verified Customer Verified Customer

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We had our first service for my wife’s Macan. We booked it online and I had two other issues that I needed addressed. I was able to connect with Scott ahead of time and everything was fixed in one visit. I it online and I had two other issues that I needed addressed. I was able to connect with Scott ahead of time and everything was fixed in one visit. It was a very easy and efficient process. More

by twk99 Verified Customer Verified Customer

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Normally I deal with Tony Bentancourt as my service rep; he was not there during my last visit and I had Scott Green instead. Glad to know that no matter who I get, they are extremely professional, courteo he was not there during my last visit and I had Scott Green instead. Glad to know that no matter who I get, they are extremely professional, courteous, and informative. Scott took the time to explain what had been done, what needed to be done, and why. My overall 'comfort level' with the dealership increased knowing I'll get top service no matter who I deal with. Thanks! More

by LARRY84 Verified Customer Verified Customer

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Service was great,all issues were explained in detail. Work was all completed on time. Car was washed and returned very clean. Will definitely be a return customer Work was all completed on time. Car was washed and returned very clean. Will definitely be a return customer More

by Johnhdonaldson51 Verified Customer Verified Customer

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The service department is awesome! Scott Green is very accommodating and very helpful. Thank you very much for fixing the issue in my car. Overall experience is excellent! accommodating and very helpful. Thank you very much for fixing the issue in my car. Overall experience is excellent! More

by MSDARNA1 Verified Customer Verified Customer

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I wish I could rate less that 1 star. I would rate negative 5 stars. Service is ALWAYS poor. Took my vehicle was service and the inside was not vacuumed. I inquired about this, and they took the vehic negative 5 stars. Service is ALWAYS poor. Took my vehicle was service and the inside was not vacuumed. I inquired about this, and they took the vehicle back. I waited outside in the cold for 58 minutes (I timed it because I needed to be back at work). The vehicle came back not vacuumed. Asked to speak to the manager and he was very nonchalant and told me that they do not wash or vacuum vehicles. He told me that it was my responsibility to clean my own vehicle. Needless to say, I miss my Mercedes dealership and I will NEVER go back to this dealership! HORRIBLE. RUN. This was not my first horrible experience with this facility but my first time speaking out about it. I was giving them another chance. I have more to say for whoever will listen. Planning on reaching out to owner of this facility since management cannot even provide good customer service More

by MyPorsche Verified Customer Verified Customer

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