2 days in service and truck never looked at.
Took it home to use different dealer
Took it home to use different dealer
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by mathew_hahn
Verified Customer
Verified Customer
Sep 15, 2025 -
Quality Chevrolet responded
Thank you for your feedback, Mathew. I understand the frustration of having your truck in service for two days without an update. At Quality Chevrolet Escondido, we strive to provide timely services, and it seems we missed the mark this time. I encourage you to reach out to me so we can better understand your experience. Your input is valuable in helping us improve our services.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Usually very happy, this time i felt like I was dismissed
at my wait time
at my wait time
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by cherri_frazier
Verified Customer
Verified Customer
Sep 14, 2025 -
Quality Chevrolet responded
Thank you for sharing your experience, Cherri. I'm glad to hear that you’ve usually been happy with your visits to Quality Chevrolet, and I understand your concerns regarding the way your wait time was handled this time. Our aim is to provide timely updates and clear communication throughout every visit, and your feedback helps us identify areas for improvement.
If you’d like to discuss your recent visit further, please feel free to get in touch with me directly. Your feedback is valuable to us.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Service was done as promised and at a reasonable time
provided they had to wait 4 days for parts. Juan also took care of recalls. Loner vesicle would have been helpful since truck was needed for a week.
provided they had to wait 4 days for parts. Juan also took care of recalls. Loner vesicle would have been helpful since truck was needed for a week. I have a handful of nagging other issues with truck that I’d like to be addressed in near future. ( drivers seat clicks/ slides when turning, adhesive is oozing from two piece hood, brakes squeak every morning, steering wheel squeaks on cold mornings, drivers window makes noises intermittently, suspension squeaks.)
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by dustin52
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2025 -
Quality Chevrolet responded
Thank you for your detailed feedback, Dustin. I'm glad the service was done as promised, and we appreciate you noting Juan's assistance with the recalls. I understand that having a loaner vehicle would have been beneficial, especially with the wait for parts.
We also acknowledge the additional issues you've mentioned with your truck. We encourage you to reach out to us at Quality Chevrolet Escondido so we can address those concerns together. Your experience is important to us, and we’re here to help!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I love this dealership.
I hate all of the survey requests. I have shared my opinion twice on this visit already.
I hate all of the survey requests. I have shared my opinion twice on this visit already.
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by blan.cox
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2025 -
Quality Chevrolet responded
Thank you for your feedback and for choosing Quality Chevrolet Escondido, Blan! I'm thrilled to hear that you love our dealership. We appreciate your insights regarding the survey requests and will take your input into consideration. Your satisfaction is important to us, and we hope to see you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Kathleen was awesome, helpful, nice, caring, an absolute
angel. The gentleman outside in the morning, did not get his name was also awesome. Thank you all
angel. The gentleman outside in the morning, did not get his name was also awesome. Thank you all
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by RAIDERLADYROSA
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review! I'm thrilled to hear that you had an exceptional experience with us at Quality Chevrolet Escondido. It's great to know that both Kathleen and our team member provided you with such helpful and caring service. We appreciate your kind words and hope to see you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Called for 2 days rang a long time no answer.
Finally, someone answered, then i got disconnected, called back, pand rang a long time again. Finally someone answered and was able to make appointm
Finally, someone answered, then i got disconnected, called back, pand rang a long time again. Finally someone answered and was able to make appointments! Took 2 hours for oil change. Someone changed my AC adjustments.
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by tripjetty
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2025 -
Quality Chevrolet responded
Thank you for sharing your experience with us. I appreciate your feedback regarding the communication difficulties you encountered when trying to reach Quality Chevrolet, as well as the service time for your oil change. It's important to us that our customers receive prompt assistance and top-notch service.
If you have any further concerns or if there's anything we can do to improve your experience, please do not hesitate to contact me. I value your input and hope to serve you better in the future.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Great staff and great service; however I don’t understand
why an oil change takes 3 hours. Other than that great customer service.
why an oil change takes 3 hours. Other than that great customer service.
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by fabricio_campos
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2025 -
Quality Chevrolet responded
Thank you, Fabricio. I appreciate your feedback about our staff and customer service. We understand your concern regarding the oil change duration and are continuously working to improve our service efficiency at Quality Chevrolet Escondido. We hope to see you again for your next visit.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
This service center has good appointment availability.
Very clear communication. Quick service. Easy to understand reports.
Very clear communication. Quick service. Easy to understand reports.
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by monroe12478
Verified Customer
Verified Customer
Aug 23, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review! I appreciate your feedback about the clear communication and quick service at Quality Chevrolet Escondido. It’s great to hear that you found the appointment availability convenient and the reports easy to understand. We look forward to seeing you again for your next service!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Very friendly people and would recommend this dealership
to all off my face book friends keep up the good work??
to all off my face book friends keep up the good work??
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by lamarkovich
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2025 -
Quality Chevrolet responded
Thank you for your kind words, Lamar! I'm thrilled to hear that you found our team at Quality Chevrolet Escondido friendly and helpful. Your recommendation to your friends means a lot to us! We appreciate your support and look forward to assisting you again in the future. Keep in touch!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
The most important thing to me is the service department
makes getting things done as easy as possible. Very much appreciated
makes getting things done as easy as possible. Very much appreciated
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by jhettel74
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Martin
, Josh and Bill are my go to guys, very helpful
Aug 23, 2025 -
Quality Chevrolet responded
Thank you for your kind words! I'm glad to hear that you find our service department at Quality Chevrolet Escondido to be efficient and helpful. We appreciate your feedback and look forward to assisting you again in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
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