Love Quality Chevy they rock and so happy I bought my
truck there and will buy cars there in the future
truck there and will buy cars there in the future
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by tadmiller61
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2025 -
Quality Chevrolet responded
Thank you for your review, Tad! I am glad that you love Quality Chevrolet Escondido and that you're happy with your truck purchase. We look forward to assisting you with your future car buying needs.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Certainly — here’s a more polished and professional
version of your message while still conveying your frustration clearly:
⸻
I own a 2024 Silverado and have now taken it in for service twice due
version of your message while still conveying your frustration clearly:
⸻
I own a 2024 Silverado and have now taken it in for service twice due to the same issue — a concerning noise during cold startup. Both times, I left my truck overnight so the technicians could experience the issue firsthand. On the second visit, I even met with the service manager and demonstrated the noise in person, as well as showed video recordings I’ve taken of it.
Despite all of this, I left with the issue still unresolved. The explanation I received was that since everything “checks out fine” and nothing has officially “broken” yet, they can’t perform any repairs — essentially saying that unless a part fails completely, there’s nothing they can do, even though the noise was acknowledged and heard by the technician. I was told this limitation was due to how insurance or warranty work is approved, which I find extremely frustrating and difficult to accept.
As a loyal GMC customer for nearly 11 years, having purchased three vehicles during that time, I’m very disappointed — especially since I’ve had issues with the last two vehicles. This experience has made me seriously question whether GMC is still worth my time, money, and trust.
⸻
Let me know if you’d like to tailor it further for an email, complaint form, or social media post.
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by arredondoe70x7
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Maria Espinoza and service director
Aug 11, 2025 -
Quality Chevrolet responded
Thank you for sharing your concerns with us. I understand how frustrating it can be when your 2024 Silverado doesn't perform as expected, especially after bringing it in for service twice. I appreciate your loyalty to GMC over the years, and it's clear that you have invested significant time in addressing this issue.
At Quality Chevrolet Escondido, we prioritize customer satisfaction and take such feedback seriously. I encourage you to reach out to me directly so I can address your concerns more thoroughly. Your experience matters to us, and we hope to restore your confidence in GMC.
Thank you for your patience, and we look forward to hearing from you soon.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Best team in all Dan Diego County!
! Always going the extra mile to help the customer's needs! Thank you Alex!!
! Always going the extra mile to help the customer's needs! Thank you Alex!!
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by rtorres98
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2025 -
Quality Chevrolet responded
Thank you for your feedback! I appreciate your recognition of our team's effort to go the extra mile for our customers at Quality Chevrolet Escondido. It's great to hear that Alex made your experience so positive. We look forward to assisting you again soon.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I am really grateful with the great work that you guys
have provided with these years that I have been with you guys
have provided with these years that I have been with you guys
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by baezajanet77
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2025 -
Quality Chevrolet responded
Thank you, Janet! I appreciate your loyalty and am glad to hear that you’ve had a positive experience with us at Quality Chevrolet Escondido over the years. We look forward to serving you again in the future.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Appointment went quite well!
However, my EV/hybrid was not able to charge after I got back. There doesn't seem a simple way to diagnose it without some pain.
However, my EV/hybrid was not able to charge after I got back. There doesn't seem a simple way to diagnose it without some pain.
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by Sridhar
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2025 -
Quality Chevrolet responded
Thank you for your feedback, Sridhar! I'm glad to hear your appointment went well. I understand the frustration regarding the charging issue with your EV/hybrid and appreciate you bringing this to our attention. Please feel free to reach out to us at Quality Chevrolet Escondido so we can assist you further in diagnosing the problem. Your satisfaction is important to us!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I’ve been bringing my car here for regular oil changes
ever since I purchased it from this dealership, and the service has been nothing short of exceptional every single time. The team is always professio
ever since I purchased it from this dealership, and the service has been nothing short of exceptional every single time. The team is always professional, friendly, and efficient. They treat my vehicle with care, and I truly appreciate the work they do.
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by evabhurtado11
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2025 -
Quality Chevrolet responded
Thank you so much for your kind words, Eva! We at Quality Chevrolet Escondido are thrilled to hear that you've had exceptional experiences during your oil change visits. Our team takes pride in providing professional and friendly service while treating your vehicle with the utmost care. We truly appreciate your trust in us, and we look forward to assisting you again in the future!
Lewis Singleterry III, General Manager Lewiss@QualityChevy.com
They were able to finish my car earlier than expected.
Always have great customer service here
Always have great customer service here
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by Ag64
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2025 -
Quality Chevrolet responded
Thank you for your wonderful feedback! I'm delighted to hear that we finished your car earlier than expected and that you consistently enjoy our customer service at Quality Chevrolet Escondido. We appreciate your support and look forward to seeing you again!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
The service was done in a quick and professional manner
and the help was friendly
and the help was friendly
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by smith-dolan
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2025 -
Quality Chevrolet responded
I truly appreciate your wonderful feedback! It's great to hear that your service experience at Quality Chevrolet Escondido was quick and professional, and that our team was able to assist you with friendliness. Your support means a lot, and we look forward to serving you again in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Was met at the door with a salesman that remembered me
from months earlier; pretty amazing. The service was completed in the time estimated. Very good, friendly service
from months earlier; pretty amazing. The service was completed in the time estimated. Very good, friendly service
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by rangerat26
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Quality Chevrolet responded
Thank you for your review! I am happy that our team remembered you and provided friendly service during your visit to Quality Chevrolet Escondido. It's great to know that your service was completed on time and met your expectations. We look forward to seeing you again soon.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
It was a welcoming arrival.
They took care of us right away. Juan was very polite and helpful. It didn’t take as long as I thought it would and they even washed my car. The coff
They took care of us right away. Juan was very polite and helpful. It didn’t take as long as I thought it would and they even washed my car. The coffee was great and the waiting area was clean and comfortable. We even got to see Yadhira who sold us our Traverse and Junior who is always so nice. Overall we had a wonderful experience. Thank you Chevrolet.
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by mmendoza7879
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2025 -
Quality Chevrolet responded
Thank you for your feedback! I'm glad you had a welcoming and pleasant experience at Quality Chevrolet Escondido. It's great to know that Juan, along with Yadhira and Junior, contributed to making your visit enjoyable. We appreciate you choosing us and look forward to serving you again.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
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