Scott House | Page 2

Dave is the one you want. Beware of Scott/Lenny. I’ve seen people come and go at Evan’s service department. Dave is the best. He is the one I trust to take care of all our Toyota’s. Some new younger I’ve seen people come and go at Evan’s service department. Dave is the best. He is the one I trust to take care of all our Toyota’s. Some new younger people seem nice too. Not a fan of Scott or Lenny. I don’t trust them. They will have their people test drive your vehicle without your knowledge. It is supposedly to check the vehicle which is understandable if there was a reported problem. Not for a newer vehicle with no problem brought in for regular service. Quite shocking to see your vehicle “flying” down the highway while coming back from breakfast. I suspect they are trying to find other things wrong to suggest more service. I used to work at a dealership myself so I know how it works. Most techs will drive your vehicles hard. Not a fan of this technique but I’m sure this helps some suggestions of additional work. Some may be needed. I gave Scott and Lenny two years to simply apologize for their actions/procedures that upset me. Just excuses and lies which is disappointing. Customer service has apologized but they are not the individuals who have offended. BTW, Fort Wayne Toyota does NOT take your vehicle out for a highway test for an oil change unless you reported a problem for them to check. I do think they have a very good service department and like the dealership overall. Just would like to see them require all their employees to act in a professional honest manner and ultimately put the customers first. I think Rick Evans knows and practices this. I’m just not sure Lenny and Scott do... That is why I highly recommend Dave! Jason is very helpful in parts. More

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excellent place to buy and service a car! I have purchased 4 toyotas from Andrew for business and personal use. He is helpful and efficient in finding the type of car that I need. He is honest I have purchased 4 toyotas from Andrew for business and personal use. He is helpful and efficient in finding the type of car that I need. He is honest and hard working. The dealership works well as a team and I trust them with my vehicles. I have one car with 300k + miles and I attribute it to the great service the dealership provides as well. More

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Friendly and informative Andrew is a very well informed salesman and will sit and explain things so you feel comfortable with vehicle. He also checks after the sale. Andrew is a very well informed salesman and will sit and explain things so you feel comfortable with vehicle. He also checks after the sale. More

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