Scott Knight

The absolute worst rip-off in the history dealership scams. Had my car serviced there a month ago. Today the check engine light went on. Had an appointment but service was delayed because of a "backlog scams. Had my car serviced there a month ago. Today the check engine light went on. Had an appointment but service was delayed because of a "backlog from last night". We received a text about an hour later for "suggested work" of over $1000. Keep in mind I had the car serviced there a month ago! The service tech said "at the very least I needed a new gas cap"! They wanted $250 to replace the current cap. I googled new caps and the prices ranged from $17 to $36 dollars. Essentially it cost me a "diagnostic charge" of $150 to determine I needed a new gas cap! These people are scam artists and I will never buy a car or service a car from them again! More

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Carols was EXCELLENT. He kept me up-to-date and I was 100% satisfied with his handling of my vehicle. I now have a new service writer. I love this service department. I He kept me up-to-date and I was 100% satisfied with his handling of my vehicle. I now have a new service writer. I love this service department. I've been bringing my 2018 camry and before that my 2017 corolla here. Would NEVER go anywhere else. More

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They sold me a lemon car. I have had to pay for 4 major repairs and I've only owned this car for a year. They did a complete inspection of the vehicle but they didn't see the I have had to pay for 4 major repairs and I've only owned this car for a year. They did a complete inspection of the vehicle but they didn't see the cracked oil pan? Insane!!!! They wanted to charge 8,000 bucks for an inspection where they didn't even notice the cracked oil pan????? ON TOP OF THAT when I had them fix it, they STILL didn't notice the cracked oil pan and said it was the drain plug? Finally went to another mechanic and guess what, they noticed it right away! Still had to pay 2000 for that repair. Now I have another issue. Alamo toyota are scammers More

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Excellent experience. Sales manager David Holderman was very attentive to costumer’s needs. I will strongly recommend Alamo Toyota. Sales manager David Holderman was very attentive to costumer’s needs. I will strongly recommend Alamo Toyota. More

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They sold me a lemon. I am still trying to fix all the issues with this vehicle which is getting close to the down payment. I am a college student and these car repairs will be my 13th reason. Terrible ca issues with this vehicle which is getting close to the down payment. I am a college student and these car repairs will be my 13th reason. Terrible cars and scummy salesmen More

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DO NOT USE THEIR MAINTENANCE DEPARTMENT. Short version: DO NOT USE THEIR MAINTENANCE DEPARTMENT. Short version: Alamo Toyota damaged my wheels, threw away my aftermarket wheel locks, replaced them with DO NOT USE THEIR MAINTENANCE DEPARTMENT. Short version: Alamo Toyota damaged my wheels, threw away my aftermarket wheel locks, replaced them with Toyota wheel locks. They made no effort to tell me about the damage or parts replacement. They also managed to get a wheel severely out of balance during the rotation. After contacting them, they offered to recoat the wheels and order new wheel locks. They painted the damaged portion of the wheel, but it’s still obvious that the wheel had been damaged. After waiting for over two weeks, they forgot to order my replacement parts. Long version: I took my 2017 Tacoma there for an oil change and tire rotation. The work was completed, and I drove the truck home(never getting above about 40mph, since I live very close). The next day, I load up the family and start driving to my parents house for fathers day. As soon as I get on the freeway, the truck feels like it's going to shake itself apart. I slow down and park it at home until I can contact Alamo Toyota on Monday. Once I'm home, I realize that all 4 wheels had been damaged with large chunks of paint missing from around the lugs, with several deep scratches in several places in the wheel. Then I realized that my aftermarket wheel locks had been replaced with factory Toyota wheel locks. Monday, I went in and spoke with the service manager. They were very polite, apologized, and said that they would make this right. They offered to have the wheels recoated, and would order the correct wheel locks to replace the Toyota locks. I let them do their inspections, and went home for the day, since I had already missed work for this. Later in the day, I called to check on the status, and inquired if I would need to get alternate transportation to work the next day. I was told that the vehicle was complete, so I got a ride back to Alamo Toyota. The wheels were repaired on site, and not recoated. They painted over the scratches, but it’s still obvious that the wheel is damaged. Okay, that’s fine, it’s not a show truck. I was told that the wheels were balanced, and that should take care of any vibration issues I was having. This was fixed, and I no longer have the severe vibration issues. I was told that the wheel locks were on order, and should be there the following day. I would be allowed to take the truck in the meantime, so that I would be able to drive to work. I was told that I would get a phone call when the locks arrived. Over 2 weeks later, no phone call. I stopped by the service center hoping to just pick up the locks and leave. After being shuffled around several people, I was told that no one had ordered my parts. I’ve lost all trust in Alamo Toyota. More

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Lied and Then Likely Sabotaged My Vehicle Told me my 2013 Lexus ES350 had a bad battery, leaking engine gasket, and leaking rack and pinion steering system. Told me they could fix for several Told me my 2013 Lexus ES350 had a bad battery, leaking engine gasket, and leaking rack and pinion steering system. Told me they could fix for several thousand dollars. I told them thanks, but since the car is still under warranty, I'll take it to a Lexus Dealer. They called me back and said, "Oh, we made a mistake, that was actually a difference but identical Lexus ES that had those problems." Obviously afraid the Lexus dealer would disprove their false claims. Also, the likelihood they had TWO 2013 Lexus ES 350's in their shop at the same time at 9:00 pm on a Thursday is very unlikely. They probably process one Lexus model a day, if that. In the end, I ended up having Alamo Toyota just change the oil and do a brake job. Picked up the car and realized they added an extra 3/4-quart of oil (most likely deliberately to cause premature ring failure). Took it back and asked them to remove excess oil. They were furious that I had the audacity to ask them to fix their error. Their service rep (assistant Manager) disappeared for 20 minutes during the visit to "spend time with my car." When they gave the car back, my power steering was completely messed up and my engine idle was very rough. I very strongly suspect he sabotaged my vehicle in retaliation. I'm going to go to a Lexus dealer to get proof of their sabotage and have the vehicle fixed. Alamo Toyota lies and manipulates customers, inventing false defects in order to fix them. Be careful if you call them on it, they'll likely sabotage your car. VERY disappointed. More

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Worst customer service I have ever received I brought my truck in to do have a full diagnostic check done and something was wrong with my air conditioner where it did not work unless it was on f I brought my truck in to do have a full diagnostic check done and something was wrong with my air conditioner where it did not work unless it was on full blast and when it was on full blast, it was making a horrible squeaking noise. So, I drop my car off to have the repairs done, $850 later, my truck is finished and I’m leaving the dealership. I get in my truck and right away I check to see how the A/C is working. And still it’s only working on full blast. The squeak is gone. But still, only on full blast. I speak with my rep, he apologizes and tells me he will text me within a couple hours to let me know how much the part is going to be to fix it and that they’d waive the $200 service fee to fix this issue. 1 full day goes by, I don’t hear anything. I call Alamo Toyota and leave Scott a message saying that I’m trying to get this issue resolved. 2 days go by, leave ANOTHER voicemail for Scott. No response. Contact Alamo Toyota’s website they say someone will get in contact with me. Eventually 4 days have come and gone and I have had zero contact with anyone from Toyota. I get back online. Chat with a rep there and tell them I need to speak with someone within the hour. Finally I get in touch with my rep. He tells me the price of the part. I tell him okay and to please have Scott call me, I’d like to speak with him. You’ll never believe this. Scott never calls! I go into the dealership the next day to have the repairs done. I once again request to speak with Scott and some guy named Cliff comes and talks to me, I tell him I don’t want to talk to him, I want to talk to Scott. Finally, after almost 6 days of me trying to get in touch with Scott he comes charging into the waiting room where I am and stands over me and goes “Mr. X, what can I do for you today?” I tell him I’ve been trying to get in touch with him for multiple days now and I really don’t appreciate being ignored like that and I’d like to understand why he did that. His excuse was that in each voicemail I left, I never left a call back number. So there was absolutely no way for him to get in contact with me. Couldn’t check my records from all the previous times I had been there, couldn’t have check with the representative who had been texting me updates. Couldn’t read an email from Alamo Toyota customer service where I provided both my email and phone number. Couldn’t have check caller ID. Instead, he’s trying to implement intimidation tactics on me in front of everybody in the waiting room lobby. I tell him I’m not going to speak with him if he’s going to talk to me like that. I demanded to speak with the GM. He brought me there, the GM was totally unaware of the situation. I explained everything to him. He agreed with me, took my side and kindly covered the cost of the $80 part they were installing in my truck (after I had already spent over $850). All in all, this is by far the worst customer service I have ever experienced. Whether it’s a McDonald’s or at a Toyota dealership. Scott Knight is a disgrace to the business and Alamo Toyota should be ashamed to have him on staff. More

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