- lillia1124
Kathy is always extremely helpful, when ever I bring my car in for any reason , weather it’s an oil change or inspections, also car parts recall. She always has a smile on her face.
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Other Employees Tagged:
Kathy
Jan 20, 2021 -
Legend Porsche Audi VW responded
Hello lillia1124. Thank you for leaving us a great review. We are overjoyed to hear you continue to have a helpful and enjoyable experience with Kathy. If there is anything you need, please don't hesitant to reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group #thelegendautogroup member of the Legend Auto Group #thelegendautogroup
- c.sanacore90
Very professional and courteous staff. Will always use them for sales and service. The wait time was acceptable and the waiting area was clean. Great place.
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Jan 08, 2021 -
Legend Porsche Audi VW responded
Hello c.sanacore90. Thank you for giving us such a great review. We are glad to hear you had a excellent experience with us. We hope to see you again! If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Auto Group member of the Legend Auto Group #thelegendautogroup
- Irwin
This is the 3rd car purchased from this dealership. Every aspect of the entire car purchase was handled both professionally and courteously. The car was delivered on schedule and I received expert instruction on all of the many high tech options available. I really want to thank Charlie Gore for all of his assistance. I am very pleased with the entire experience!
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Dec 04, 2020 -
Legend Porsche Audi VW responded
Hello Irwin. Thank you for giving us such a great review. We are glad to hear you had an overall exceptional experience with Charlie. Enjoy your new car! We hope to see you again! If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Auto Group member of the Legend Auto Group #thelegendautogroup
- S
I Went in for a software update and received 5 star service. Didnt have to wait to long...The waiting area is nice and comfy .
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Other Employees Tagged:
I forgot the gentlemans name I was there on Monday at 10:30a
Nov 13, 2020 -
Legend Porsche Audi VW responded
Hello S. Thank you for giving us such a great review. We are glad to hear you had an exceptional experience with us. We hope to see you again! If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Auto Group member of the Legend Auto Group #thelegendautogroup
- Tom_capt
Great service, on time and professional. Will always go to Audi massapequa for all my service. Most modern and clean facilitt i have ever been to
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Oct 27, 2020 -
Legend Porsche Audi VW responded
Hello Tom_capt. Thank you for leaving us an excellent review. We are overjoyed to hear you had a wonderful service experience with us. We hope to see you again! If there is anything you need, please don't hesitant to reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group #thelegendautogroup member of the Legend Auto Group #thelegendautogroup
- Lizpacelcsw
Legend Auto.. horrible treatment of a frontline worker!!!
I was given a “bait and switch” deal by your service department. The customer getting service directly in front of me was told that for his vehicle, it is $155 for a “diagnostic,” but this price is then put towards the cost of the repair.
I was not given this courteous treatment, and actually was treated in a snyde way by a Cathy and another gentleman. They told me that if I didn’t like it, I could have “taken it or left it.”
I disagree with this statement. My car simply needed a new battery, with the light indicator for battery shining on the dashboard. I would assess the situation as pretty open and shut. As well, I was given 3 different price quotes during my calls with your staff between Friday and Saturday.
Furthermore, my car needed a jump start to get it to your establishment. Is your staff saying that I should have come and jumped my car out of your lot? So this classy dealership would look like a junkyard... SERIOUSLY?
I had no choice but to pay $320 for a simple battery change. The gentleman at the service desk expressed that yes, this is a “fair price” because the service man for VW was alone and had 7 vehicles to work on. It is again, inappropriate to offer me this rationale, as I, a customer, am in no way responsible for the staffing and logistical oversight at Legend Auto.
And to think, I was actually looking at the 4 x 4’s in your showroom to accommodate my expanding family. There is literally a snowballs chance in xxxx that I will ever purchase another Audi or VW again in my life. I have driven/ owned a total of 4 Audi’s/ VW’s since the year 2000. I actually haven’t owned any other vehicle in my life, but that ended today. All of my vehicles were from the Smithtown dealership. I will be sure to let them, and corporate for that matter, know they have lost a lifelong customer and will explain my reasoning.
I don’t have time for this garbage. You should be ashamed of yourselves.
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Other Employees Tagged:
Randi Siegel
, Cathy
Sep 01, 2020 -
Lizpacelcsw responded
Bottom line.. $320 for a new battery? Me and my business will be going to another one of the 16,000 dealerships in the US.
Sep 01, 2020 -
Legend Porsche Audi VW responded
Hello Liz. Thank you for writing to us, and thank you for being a frontline worker, we aren’t sure what your job is but it is much appreciated. After much investigation, from speaking to the managers, employees and looking at our security cameras, because we take reviews of this nature very serious and the satisfactory of our customers is of the utmost importance to us. Your spouse had approved of the work to be done, we would never do work or charge with surprise without consent of the vehicle owner. You wrote to us privately asking to speak with the owner of the company at the same time of your review. Upon the owner calling you, we tried to find a mutual agreement and understanding of this situation and do what we could, and what was fair. We would love to change your mind of not only us but of the brand as well. We hope to hear from you and see you again and be able to work together again. Drive Safe, Stay Safe! If there is anything you need, please don't hesitant to reach us at customercare@legendautogroup.com. Rep: Legend Auto Group #thelegendautogroup member of the Legend Auto Group #thelegendautogroup
- boripd81
Horrible experience. Drove my car home after service and as I pulled into driveway maintenance warning stated put 1 quarter more oil. Had to return to shop!
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Aug 26, 2020 -
Legend Porsche Audi VW responded
Hello boripd81, unfortunately from your Dealer Rater name we could not find you in our system. We are sorry to hear this happened to you after service. We are here for you and would be more than happy to find a resolve this issue. If you would be kind enough to provide your contact information to make sure we have it correctly in our system so we can follow back up with you. Reach us at customercare@legendautogroup.com. Again, our apologies! Have a great week and remember to drive safe! REP: Audi Massapequa member of the Legend Auto Group #audimassapequa #thelegendautogroup
- fromanelli1010
Scott and the service department are #1 always go the extra mile. Thanks for the great service And great Professionalism I will recommend anybody to go see Scott and the service team
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Aug 14, 2020 -
Legend Porsche Audi VW responded
Hello fromanelli1010. Thank you for leaving us an excellent review. We are very happy to hear you had such a great service experience with Scott. We hope to see you again! If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Auto Group member of the Legend Auto Group #thelegendautogroup
- fundjay
Came in for a recall and the service was very good. They took me at the assigned time. Car a was presented to me fixed.
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Jul 06, 2020 -
Legend Porsche Audi VW responded
Hello Fundjay. Thank you for leaving us a great review. We are happy to hear you had an excellent service experience with us. We hope to see you again! If you need anything please don't hesitate to contact us at customercare@legendautogroup.com. Enjoy your week & remember to drive safe! Rep: Legend Auto Group member of the Legend Auto Group #thelegendautogroup
- AC951
I bought my car there and my car was delivered to me damaged 3 months ago. They damaged my car even more in the process of replacing a windshield and gave me the car back looking worse than when it came in. Since then they have NOT followed up once, are making me deal with the glass company when they hired the glass company. I requested multiple times for a manager to call me, no one has called me. This has been the biggest headache for me and they do not care what happens once you pick up your car.
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Aug 11, 2019 -
Legend Porsche Audi VW responded
Hello AC951. Thank you for your feedback. We can't apologize enough for the chip in your windshield during deliver. It was truly an unforeseen situation. We are along side you in dismay to hear that the windshield repair caused even more damage to your vehicle. We want to work with you in resolving this issue. We truly understand your frustration, and we want to assist you in whatever way we can. Please contact us at customercare@legendautogroup.com, so we can handle this as best as we can. You will be with our customer care advocates and we will navigate and be your person. Have a great rest of the week, we look forward to hearing from you & remember to drive safe! Rep: Legend VW #legendvw member of the Legend Auto Group #thelegendautogroup
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