Scott Lundeen
Scott Lundeen at Capital Toyota, Inc.

Scott Lundeen

Toyota Service Advisor 423-892-0661

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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4.8
105 Reviews
4.8

105 Reviews

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105 Reviews of Scott Lundeen

May 24, 2025

Dealership Rating
Employee Rating

Efficient, professional, thorough, and kind! I highly recommend their service and will continue to use them in the future. More

by KatieB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2025

Capital Toyota, Inc. responded

Thank you so much, Katie! Your kind words truly mean a lot to us. We’re so happy to hear that you found our service to be efficient, professional, thorough, and kind and that’s the heart of what we strive for every day at Capital Toyota. We’re honored to have earned your trust and your recommendation, and we look forward to serving you again in the future. If there’s ever anything you need, we’re just a call or visit away.

May 23, 2025

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Agent greeted very respectful and took my concerns seriously. His evaluation saved me money aconsider provided the service needed. I will continue to use this provider. More

by el patron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2025

Capital Toyota, Inc. responded

Thank you so much, El Patron! We’re truly grateful for your kind words. It’s wonderful to hear that our team greeted you with respect and took your concerns seriously—just as every guest deserves. We're especially glad we could provide a thoughtful evaluation that not only addressed your needs but also saved you money. That’s the heart of omotenashi—genuine care and attention to every detail. We look forward to continuing to serve you and are honored to have earned your trust.

March 28, 2025

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Staff was very polite. Kept me informed on progress of the work being done. Work was completed in a timely manner. More

by mbcave
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon

Apr 07, 2025

Capital Toyota, Inc. responded

Thank you so much for your kind feedback! We’re thrilled to hear that our team was polite and kept you informed throughout the process. Providing timely service and clear communication is something we take pride in, and it’s great to know we met your expectations. If there’s anything else we can do for you in the future, don’t hesitate to reach out. We’re always here to help!

March 24, 2025

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Employee Rating

Bought a brand new LAND CRUISER and the dealer left bolts missing or loose. I will not be back here More

by Hayden purcell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 31, 2025

Capital Toyota, Inc. responded

Thank you for your feedback. We truly value your business and are sorry to hear about your experience. Our goal is always to provide exceptional service, and we’d love the opportunity to make things right. Please reach out to our Service Manager at your earliest convenience so we can address your concerns. We look forward to speaking with you and finding a resolution 423-892-0661

March 06, 2025

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Employee Rating

The Service Department is courteous, helpful and extremely efficient. My oil change and 1 year check up took about 25 minutes. More

by Lisa Shoemate
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 15, 2025

Capital Toyota, Inc. responded

Thank you for the wonderful feedback, Lisa! We're so happy to hear that you had a positive experience with our Service Department. It's great to know that your oil change and 1-year checkup were completed quickly and efficiently. We appreciate your kind words and look forward to serving you again at Capital Toyota!

March 02, 2025

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Capitol Toyota has always been extremely reliable and efficient while I have had services performed. I’ve trusted them with all of my Toyota vehicles. More

by cgillentine
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon, Katie Martin

Mar 15, 2025

Capital Toyota, Inc. responded

Thank you so much for your continued trust in Capital Toyota! We're thrilled to hear that you've had reliable and efficient service with us. It's always our goal to provide the best care for your vehicles, and we're honored that you've chosen us for all your Toyota service needs. If you ever need anything else, we're here to help!

November 18, 2024

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Scott Lunden is always excellent! Great service. Takes great cares of his customers and very professional and friendly. More

by Alrogers
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Capital Toyota, Inc. responded

Thank you so much for your kind words! 🌟 We couldn’t agree more—Scott Lunden truly is excellent! We're so glad to hear he provided you with great service while taking such good care of you. Professionalism and friendliness are hallmarks of what we aim for, and it’s wonderful to know Scott delivered that experience. 💙 Thank you for choosing Capital Toyota, and we look forward to serving you again! 🚗😊

November 07, 2024

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1st time dealing with capital. Scheduled with Gwen, she was great. Strategised maintenance with Scott. Scott was very personable and clear on status and need. In short, felt comfor More

by Thirdegree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gwen Livley

Nov 13, 2024

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with us! We're thrilled to hear that your first visit with Capital Toyota was a positive one. Gwen and Scott are fantastic, and it’s wonderful to know they provided you with clear, personalized care for your Toyota. Making you feel comfortable and confident in our service is what we’re all about! We truly appreciate your trust and look forward to being here for all your future needs. Thank you again, and safe travels!

November 05, 2024

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Employee Rating

Service department does good work in a timely manner and shop is clean and safe More

by lanfan29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2024

Capital Toyota, Inc. responded

Thank you for sharing your experience with our service department! We're so pleased to hear that our team provided timely, high-quality work and that you found our shop clean and safe. We believe a well-maintained, welcoming environment is just as important as the care we put into each vehicle. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again soon. Safe travels!

October 19, 2024

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Employee Rating

Excellent service. Done on time. Clean and neat service area. Waiting period was less. Over all good service More

by vsimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with us. It's great to know that the service was completed on time and that you found our service area clean and organized. We always aim to make your visit as smooth and efficient as possible, so we're glad the waiting period was shorter than expected. We look forward to serving you again in the future. Thanks for choosing us!

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