Scott Lundeen

Capital Toyota, Inc. responded

Thank you, Bryan, for taking the time to share your feedback and for trusting Capital Toyota with your warranty and recall service needs. We’re glad to hear your service has been completed in a timely manner. We appreciate your 4-star rating, and if there’s anything we can do to make your next visit an even better experience, we’d love the opportunity. We look forward to serving you again in the future.

Capital Toyota, Inc. responded

Thank you so much for the excellent review! We are thrilled to hear that you experienced professional staff and that we made a great impression with our service from the minute you arrived. We also appreciate you mentioning the nice waiting area and bathrooms—we work hard to keep our facilities welcoming! We look forward to your next visit to Capital Toyota!

Capital Toyota, Inc. responded

Thank you for sharing this great feedback! We are so glad that Scott Lundeen and the service team were able to go above and beyond to get you the battery you needed, even when it wasn't in stock. That proactive service is what we strive for! We appreciate your business.

Capital Toyota, Inc. responded

Thank you for sharing your feedback. We’re truly sorry to hear that your visit took longer than expected we know your time is valuable, and we never want you to feel like it was wasted. Our team is always working to improve our scheduling and efficiency so your service experience is as smooth as possible. As for the tire rotation, we appreciate you bringing that to our attention. While it’s not automatically included in every oil change, we do offer a bundled Total Care Package that includes an oil change, tire rotation, and balance designed to give your vehicle the best overall care and value.

Capital Toyota, Inc. responded

Thank you so much, Eric! We’re thrilled to hear that Scott and our service team go the extra mile to make you feel valued. We’ll be sure to share your kind words with him and look forward to serving you again soon!

Capital Toyota, Inc. responded

Thank you so much! We’re glad Scott and our service team were able to get you in and out quickly. We look forward to taking care of you again soon!

Capital Toyota, Inc. responded

Thank you for your kind words! We’re glad our team could provide courteous, quick service and make you feel comfortable while you waited. We look forward to welcoming you back to Capital Toyota anytime!

Capital Toyota, Inc. responded

Thank you so much for your loyalty! We’re honored to have taken care of all your Toyotas over the years. It means a lot to hear that our team has been friendly, courteous, and trustworthy and those are exactly the values we strive for every day. We look forward to continuing to take care of you and your vehicles for many years to come!

Capital Toyota, Inc. responded

Thank you for your feedback! We’re glad to hear your visit was quick and smooth, and we look forward to seeing you again at Capital Toyota!

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.