Scott Lundeen
Scott Lundeen at Capital Toyota, Inc.

Scott Lundeen | Page 6

Toyota Service Advisor 423-892-0661

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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4.7
119 Reviews
4.7

119 Reviews

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119 Reviews of Scott Lundeen

August 26, 2023

Dealership Rating
Employee Rating

I was able to make an appointment quickly. Always nice and friendly people.I was happy with the service. More

by donnaburns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2023

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! 🚗🌟 We're delighted to hear that you were able to schedule your appointment easily and that our team provided you with a friendly and pleasant experience. At Capital Toyota, we strive to make every step of the process as convenient and enjoyable as possible. Your satisfaction is our priority, and we're thrilled that you were happy with the service you received. If you ever need anything else or have more feedback to share, don't hesitate to reach out. We're here to assist you in any way we can. Safe travels, and we look forward to serving you again in the future! 🚙😊

August 19, 2023

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Employee Rating

Fast and friendly service. Out within 35 minutes for general maintenance. However, I asked to check my wipers but they did not give me an update. More

by SUNSHINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2023

Capital Toyota, Inc. responded

Thank you for taking the time to share your feedback about your recent visit to Capital Toyota. We're pleased to hear that you experienced fast and friendly service during your general maintenance appointment. Your time is valuable, and we're committed to providing efficient and quality service to all our customers. We apologize for any oversight regarding the update on your wipers. We strive to communicate clearly and ensure that all aspects of your vehicle's maintenance are addressed. Your feedback is invaluable in helping us improve our processes, and we'll use this opportunity to refine our communication with our customers. If you have any concerns or would like to follow up on your wipers or any other aspect of your visit, please don't hesitate to reach out to us. We're here to assist you and ensure your complete satisfaction. Thank you for choosing Capital Toyota for your automotive needs. We appreciate your business and look forward to serving you again in the future.

August 10, 2023

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Employee Rating

Capital Toyota is a wonderful dealership . Staff is very friendly and efficient . The wait time for service is very minimal . Thanks Capital Toyota ! More

by Anne Yates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamey Blevins

Aug 10, 2023

Capital Toyota, Inc. responded

Thank you so much for your kind words and for taking the time to share your positive experience at Capital Toyota! We're absolutely thrilled to hear that you found our dealership wonderful and our staff friendly and efficient. We strive to provide top-notch service to all our valued customers, and your feedback reaffirms the hard work we put in every day. It's fantastic to know that you noticed our commitment to minimizing wait times for service. We understand that your time is precious, and we're dedicated to ensuring that your visit to our dealership is as convenient and hassle-free as possible. We truly appreciate your support and trust in Capital Toyota. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again and maintaining the same level of excellence that you've come to expect from us. Thanks again for choosing Capital Toyota!

August 02, 2023

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Excellent service! I have not been disappointed. Every time I have had my vehicle serviced it has been a great experience. Can’t say enough about the customer service a More

by Bransonkennedy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandy Leamon, Gary McCulloch, Gwen Livley, Katie Martin, Delmas Rigsby , Jamey Blevins, Ashley Foster, Richard Levi, Hunter Millican

Aug 10, 2023

Capital Toyota, Inc. responded

Thank you for your kind words and for sharing your consistently positive experience with our service at Capital Toyota! We're absolutely thrilled to hear that you've consistently received excellent service and have had great experiences every time you've had your vehicle serviced. Customer satisfaction is our top priority, and we're honored to have earned your trust and positive feedback. If you ever have more feedback, questions, or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Capital Toyota for your vehicle service needs. Your continued support means a lot to us, and we're excited to continue providing you with top-notch service.

June 27, 2023

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Employee Rating

Great people to work with. Thank you very much for the help. Very good place More

by Bm2559067
Service Price Transparency
Recommend Dealer
Yes
Jul 03, 2023

Capital Toyota, Inc. responded

Thank you for taking the time to leave us a fantastic 5-star review! We greatly appreciate your kind words and are thrilled to hear that you had a wonderful experience with us at Capital Toyota. Our team works diligently to ensure that our customers receive exceptional service, and it brings us great joy to know that we succeeded in providing you with a positive car-buying experience. We believe that buying a car should be an enjoyable and stress-free process, and we're delighted that our efforts resonated with you. We take pride in our dedicated staff who are always ready to go the extra mile to assist our customers. It's fantastic to hear that you found our team to be great people to work with. We strive to create a welcoming and supportive atmosphere for everyone who walks through our doors. At Capital Toyota, we are committed to offering high-quality vehicles and maintaining a reputation for excellence. Your satisfaction is our top priority, and we're glad that we could meet your expectations. We hope that your new vehicle brings you joy and meets all your needs. Once again, thank you for choosing Capital Toyota, and we look forward to serving you in the future. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

June 21, 2023

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Employee Rating

Fast service, easy to schedule on line, staff is very friendly to greet and take care of your needs More

by Mike
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith , Richard Levi

Jun 23, 2023

Capital Toyota, Inc. responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had a fast and convenient service at Capital Toyota. Making scheduling easy and accessible online is one of our top priorities, and we are glad that it worked seamlessly for you. Our team takes great pride in providing friendly and attentive service to all our customers, and we are delighted that you felt well taken care of. Greeting and addressing your needs with a warm and helpful attitude is at the core of our customer service philosophy. Your feedback is truly appreciated, as it motivates us to continue delivering exceptional experiences. We value your business and look forward to serving you again in the future. If there is anything else we can assist you with, please feel free to reach out. Best regards,

May 31, 2023

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Employee Rating

I have used Capital Toyota for several years and I have always received excellent service. More

by Bear112
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 31, 2023

Capital Toyota, Inc. responded

Thank you for your continued loyalty and for choosing Capital Toyota as your dealership for several years. We truly appreciate your kind words and are thrilled to hear that you have consistently received excellent service from us. At Capital Toyota, we strive to provide the highest level of customer satisfaction and to build long-lasting relationships with our valued customers. Your positive feedback is a testament to the hard work and dedication of our team. We are grateful for your trust in us and for allowing us to be a part of your automotive journey. Rest assured that we will continue to deliver the same exceptional service that you have come to expect from us. Thank you again for your kind support and for being a valued member of the Capital Toyota family. We look forward to serving you for many more years to come.

December 29, 2022

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Fast prompt response. Great customer service. Brought in my car for service and I am pleased with the service performed. More

by pickybuyer09
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 03, 2023

Capital Toyota, Inc. responded

Welcome to the Capital Toyota Family and thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

December 19, 2022

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Top notch I have been going to this dealership for many years! They do everything they can to make sure they do a good job and keep you comfortable, More

by Tentdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith, Sandy Leamon , Richard Levi

Dec 28, 2022

Capital Toyota, Inc. responded

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

November 03, 2022

Dealership Rating
Employee Rating

The staff were very virtuous and did a great job at meeting the needs of my visit ,they left my truck in clean and excellent service,will definitely be back,Thank All of You More

by Vbullock67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith, Sandy Leamon, Brandon Painter , Jack Antinore, Shawn Cordell, Richard Levi

Nov 09, 2022

Capital Toyota, Inc. responded

Thank you for taking the time to leave such a great review!

Nov 09, 2022

Vbullock67 responded

Vbullock67@gmail.com

Nov 09, 2022

Vbullock67 responded

Great service friendly and attentive

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