Scott Mankin | Page 53

Quick and very professional The service advisor Scott was very professional and provided excellent customer experience. The staff at the loaner office provided excellent service The service advisor Scott was very professional and provided excellent customer experience. The staff at the loaner office provided excellent service as well. The overall experience at Lexus of Pembroke Pines is always a great one. More

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Great Service Scott provides great service and very informative. Used to go to Lexus of Kendall but Stop going do to overcharging me when they were not supposed to. Scott provides great service and very informative. Used to go to Lexus of Kendall but Stop going do to overcharging me when they were not supposed to. Made a switch to Lexus of Pembroke and great service so far. More

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Scott is excellent I am very pleased with Scott. He is very responsive and professional. He always makes me feel welcome and cared for. I always seek his help as he is h I am very pleased with Scott. He is very responsive and professional. He always makes me feel welcome and cared for. I always seek his help as he is honest and caring More

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Less than a satisfied customer Considering this experience with my 2019 lease i think i will return to buying a car. I wasn't completely satisfied with this lease agreement. I was c Considering this experience with my 2019 lease i think i will return to buying a car. I wasn't completely satisfied with this lease agreement. I was contacted by the Lexus Finaincial Services inquiring what my plans were with my next lease/purchase from Lexus Pembroke Pines. The representative "Geroge" was very professional and determined to honor my request with my next lease and went the extra mile to contact the sales department of Lexus Pembroke Pines to convey my expectations. To my dismay i lett there feeling overwhelmed, confused with my transaction.I knew there would be an increase from my 2016 lease to a new 2019 lease but because several of excellent custormer geared lease programs were no longer available my once all inclusive was now al le carte. Thus increasing my monthly payment drastically and limited the selection from the fleet of cars to choose. I was told i had reach the level of " Loyalty Customer" humm sillly me think now i have some real negotiations power. But this only proveded a slight discount from the bottom line price but because the old "customer geared" programs were no longer available i basically paid what what wasto be expected if i was just a new lease customer. I'm baffled as to why my salesman and the finance office thought i has previously put down $2000 when it was only $600 and me thinking being a Loyalty Customer there would be no morney down required or the most $600 as previously paid. I also wanted to keep the leasing term to 27 months but becuase i didn't put the $2000 down i'm now stuck with a 42/44 month lease (mind you this is after a creit report pull) I'm sure was a score of 800 if not more I felt as though i was handled like the nostalgic used car salesman. Prior to this experence i hightly recommeded to my friends, colleague and family that leasing is the way to go, but this one left a sour taste in my mouth so i think it's probably best to go back to buying and close this chapter. More

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Excellent Always great service and quality work done . I would highly recommend Lexus of Pembroke Pines service department. They work on your car fast and get Always great service and quality work done . I would highly recommend Lexus of Pembroke Pines service department. They work on your car fast and get the job done right. More

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Very helpful Very helpful..I have been going to this dealership for 18 and have been satisfied especially since Scott has become my service manager ..Ronald in sal Very helpful..I have been going to this dealership for 18 and have been satisfied especially since Scott has become my service manager ..Ronald in sales was very informative about the car I leased More

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Service Fast and nice they did the service in my car the rep was wonderful to me and super fast I was in and out for it Fast and nice they did the service in my car the rep was wonderful to me and super fast I was in and out for it More

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The work was very efficient, and the people treat you nice. When your happy with the service, you deserve a good rating, people treated me very good, and as soon as I arrived to the dealer service was great and When your happy with the service, you deserve a good rating, people treated me very good, and as soon as I arrived to the dealer service was great and fast. More

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Routine maintenance Great service and assistance by my representative Scott, great experience for me, really informative on the maintenance side and on future services re Great service and assistance by my representative Scott, great experience for me, really informative on the maintenance side and on future services required to keep my car in good working conditions More

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Great Experience! This is my second straight deal with Mohammed and he is the best. I got a call from Lexus to do an early upgrade on my lease and when I got there I im This is my second straight deal with Mohammed and he is the best. I got a call from Lexus to do an early upgrade on my lease and when I got there I immediately asked for Mohammed. He is very straight forward, honest and doesn’t play games. He is very professional and he took the time to help us set our phones with the car and explain all the new features of our car. If you are planning on stopping by Lexus of Pembroke Pines you should definitely ask for him. More

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