"Very well informed sales staff and excellent management!!"
- Happy camper
Quality people to work with! The knowledge and friendliness made my purchase seamless. Did not feel any pressure at any level to end up with a car that will meet my needs.
"The Malleys GREAT experience "
Hey I just wanted you to know that we had a great experience at Stevinson Lexus and Frederick the sales person Kelly was awesome and Kyle and ‘Scott and Molley and Anthony We’re all extremely helpful and it was a fun buying experience We had been there for quite a few hours and Scott the GM was nice enough to go to Subway and get us something to eat That was above and beyond and we thank them very much
" The team at Frederick Lexus is awesome "
- John and Deb
Kelly was our sales rep and I have never had one like her she is awesome she was very accommodating and my rating on her is much higher than five stars The whole team they’re treated me really well
I would recommend them over and over again and we’ll go back It was a great experience
"Outstanding car buying experience!"
- Scotty Mac
Stevenson Lexus of Frederick is a first rate Lexus Dealership. Our entire car buying experience was outstanding. The General Manager went out of his way to ensure my wife and I were completely satisfied and found the vehicle with all amenities we enjoy in a Lexus SUV. The entire staff was extremely helpful and knowledgeable in finding exactly what we needed. I can’t say enough about the professionalism of everyone and making the car buying experience enjoyable. I highly recommend this Lexus Dealership! You won’t regret it!!
"Best car buying experience and great after care"
Adam Starbuck was great, start to finish. He took the time to show us vehicles and worked hard to get the deal done to our satisfaction. Very fast, no pressure.
We had small issue that we had to contact parts/service a couple days later. The GM, Scott, coordinated everything to help us get in and out quickly.
Audra, at the parts counter kept us occupied while service took care of the car. She was amazing; answered our questions and even helped us with a key issue we had.
Great dealership, great people, great everything
"Happy with the vehicle... Flaws in the process."
The dealership facility is beautiful. Chris Rodgers was helpful and personable. When we ran into a snag in the process however, it tainted our buying experience. We spent about an hour with Chris going back and forth to Finance and insisting that we complete the Lexus Credit Application, although I had a check (for the full amount of purchase) made payable to Stevinson Lexus in my hand. Being told that "They can't sell you the vehicle if you don't fill out the credit application" was very frustrating, suspect and made no sense to us at that time. We didn't fully understand that it was a procedural problem until we met with Alden in Finance to sign the papers. Before we left, I suggested to Alden that it would have been helpful to us if the requirements of the Car Buying partnership with Alliant Credit Union had been shared with us earlier. This lack of information left us feeling as though the dealership didn't want to sell the vehicle to us, perhaps due to a better offer. I believe that sales representatives should be empowered and encouraged to share information with the customer(s) if a procedural problem arises in the future. Or, someone from Finance should talk directly to the customer and fully explain the problem. This will minimize the buyer's frustration when something does not seem right. In the end, Alden resolved the issue to our satisfaction and we have the car. In addition, Molly Murphy was patient and did a great job walking us through the features of our vehicle. I'm pleased!
"No pressure to buy"
Kasey was my dealer I was working with on my Jeep Wrangler! He was wonderful and very accomadating. We had a few loopholes to jump through on my end, but he always made sure I was taken care of. When test driving the Jeep he offered to take it off-roading to test the 4 wheel drive component. I am very happy with my purchase and will be back in the future for other purchases! Thanks so much I love my Jeep!
"LX Number Nine"
Of the nine Chris has sold me six. He has great product knowledge and is low key and honest.
Scott the sales manager did an outstanding job of finding the car I wanted and putting the sale together. He is never in his office and always on the floor working with costumers and his salesman. A great GM
Molly did the delivery. She did a great job setting up all of the electronics in the LX and teaching me how to use everything. She has a lot of product known and is a great teacher
Joe the service writer did a great job getting the wheels and tires switched and making sure all the systems were working
"Excellent Customer Service"
Kelly is amazing, she guided towards exactly what my business needed. The sales manager is also excellent. Kelly came in on her day off to finish the purchase. The only day I could have gotten the car she was there for me. Highly recommend this dealership. The waiting area is also excellent very comfortable with amazing cookies :) 10 STARS if I could.
"Excellent Customer Service"
Adam always provides excellent customer service. He goes out of his way to help folks out and is very accommodating to help make your purchase simple. Highly recommended!