Scott, Frank, Andrew, and Freddy helped me immensely in
purchasing my new 2026 VW Atlas SEL and helped make the process as smooth as possible! Thank you guys for your thoroughness and
purchasing my new 2026 VW Atlas SEL and helped make the process as smooth as possible! Thank you guys for your thoroughness and
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by tinavilhelm
Mar 23, 2026 -
O'Steen Volkswagen responded
Thank you so much for your kind review! We’re thrilled to hear that Scott, Frank, Andrew, and Freddy made your 2026 VW Atlas SEL purchase smooth and enjoyable. Our team takes pride in being thorough and attentive, and it’s wonderful to know their efforts made a difference in your experience. Congratulations on your new Atlas, and welcome to the O’Steen VW family! 🚗✨-AS
Fair priced.
Salesman and management worked with me to get a price within my budget.
Salesman and management worked with me to get a price within my budget.
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by petezb
Verified Customer
Verified Customer
Mar 18, 2026 -
O'Steen Volkswagen responded
Thank you for your review! 😊We’re glad to hear that our team was able to work with you to find a vehicle that fit your budget. Providing fair pricing and making the car-buying process smooth and stress-free is always our goal. We appreciate your trust in O'Steen VW and hope you’re enjoying your new vehicle! 🚗✨-AS
Everyone at the dealership was absolutely wonderful to
work with! It was a pleasant experience for my son on making his first big purchase.
work with! It was a pleasant experience for my son on making his first big purchase.
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by Kimberly
Mar 18, 2026 -
O'Steen Volkswagen responded
Thank you so much for sharing your experience Kimberly! 😊 We’re thrilled to hear that your son’s first big purchase was such a positive and memorable one. Our team loves making the car-buying process enjoyable and stress-free, especially for first-time buyers. We truly appreciate your kind words and trust in us—congratulations again to your son on this exciting milestone! 🚗🎉-AS
Scott was great to work with and O’Steen is my personal
favorite dealership! Scott went above and beyond to find what we were looking for.
favorite dealership! Scott went above and beyond to find what we were looking for.
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by jaxmandel4
Mar 10, 2026 -
O'Steen Volkswagen responded
Thank you so much for the kind review! We’re thrilled to hear that Scott went above and beyond to help you find exactly what you were looking for. He truly takes pride in taking great care of our customers, and it means a lot to know that it showed during your experience. We’re also honored to be your favorite dealership! Thank you for your continued support, and we look forward to assisting you again in the future. Enjoy your new vehicle! 🚗✨-AS
Very pleasant to deal with.
Scott was a pleasure to work with! Very friendly and knowledgeable staff. Would recommend to anyone looking for a Volkswagen!
Scott was a pleasure to work with! Very friendly and knowledgeable staff. Would recommend to anyone looking for a Volkswagen!
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by jrncpa
Verified Customer
Verified Customer
Feb 27, 2026 -
O'Steen Volkswagen responded
Thank you so much for your kind feedback! We’re thrilled to hear that you had such a pleasant experience with us at O'Steen Volkswagen Jacksonville. Scott will be especially happy to hear your kind words. He takes great pride in providing friendly, knowledgeable service and making sure each customer feels comfortable throughout the process. We’re also glad our entire team made a positive impression. We truly appreciate your recommendation and thank you for choosing O'Steen VW. Enjoy your Volkswagen, and please let us know if we can assist you with anything in the future! 🚗-AS
This is the third vehicle we have purchased from Osteen
VW. Our buying experience is good but more importantly the service department has treated me very fairly as well. I am delighted to be part of the Os
VW. Our buying experience is good but more importantly the service department has treated me very fairly as well. I am delighted to be part of the Osteen family.
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by Alan
Feb 20, 2026 -
O'Steen Volkswagen responded
Thank you so much for your continued loyalty, Alan! We truly appreciate you choosing O’Steen Volkswagen for your third vehicle—that means a great deal to our entire team. It’s wonderful to hear that not only have your buying experiences been positive, but that our service department has also taken great care of you. Being part of the O’Steen VW family is exactly the experience we strive to create, and we’re grateful for the trust you’ve placed in us over the years. We look forward to continuing to serve you for many miles to come. Enjoy your new vehicle, and thank you again for your support! -AS
The dealership is welcoming and Scott and Matt were
exceptional! I enjoyed my experience, and in fact decided to buy 2 cars. The only detractor was the delays from the financial/checkout side. My paper
exceptional! I enjoyed my experience, and in fact decided to buy 2 cars. The only detractor was the delays from the financial/checkout side. My paperwork was processed incorrectly, had the wrong name on the title resulting in further delays. This added an extra hour to my visit.
Aside from that, the overall experience was quite good. I highly recommend this dealership! We may get a 3rd vehicle!
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by Manish
Feb 17, 2026 -
O'Steen Volkswagen responded
Thank you for sharing your experience! We’re thrilled to hear that Scott and Matt made your visits exceptional and that you enjoyed working with our team enough to purchase not just one, but two cars—and possibly a third! We do apologize for the delays on the financial/checkout side and appreciate your patience while we corrected the paperwork. Your recommendation means a lot to us, and we look forward to helping you with your next vehicle!-AS
Scott is 100% the reason why we ended up leasing the 2026
Atlas. I respect the manner in which he engaged me as a potential customer. He informed and equipped me with the information needed to make a sale wi
Atlas. I respect the manner in which he engaged me as a potential customer. He informed and equipped me with the information needed to make a sale without trying to manipulate or push me into a sale. As result, I felt safe bringing my wife to the dealership and allowed Scott to interact directly with my wife to ensure that she felt good about leasing the 2026 Atlas.
Overall, everyone Sales Manager and Finance team were very respectful toward us. They entire VW Team, gave me their best price and sold me on the amazing lease program of Volkswagen.
My Kia Sorento lease was expiring at the end of the month, but I was so impressed with the O'Steen Volkswagen experience that we bought the 2026 Atlas the same day. Two days later, we terminated our Kia Sorento lease early.
When I called my insurance provider, the lower insurance requirement for the Volkswagen Atlas blew my mind. So not only did we upgrade our dealers experience, leased a superior automobile, but we also saved thousands of dollars over the life of the lease on insurance.
If this good will continues, our family will be reaching out to Scott at the end of our lease to secure an additional vehicle.
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by melliphantfamily
Verified Customer
Verified Customer
Feb 09, 2026 -
O'Steen Volkswagen responded
Thank you for taking the time to share such a detailed and meaningful review. We’re truly honored to hear that Scott’s respectful, informative, and transparent approach made such a positive impact on your decision. Creating a comfortable, pressure-free environment—especially when welcoming your family into the process—is exactly what we strive for. We’re also glad to hear that our Sales Management and Finance teams provided a professional and respectful experience, and that the Volkswagen lease program and insurance savings exceeded your expectations. Upgrading your vehicle, your dealership experience, and saving money is always a win! Congratulations on your 2026 Volkswagen Atlas, and thank you for choosing O’Steen Volkswagen. We look forward to continuing to earn your trust and helping your family again when the time comes. -AS
Scott was a pleasure to work with!
Very friendly and knowledgeable staff. Would recommend to anyone looking for a Volkswagen!
Very friendly and knowledgeable staff. Would recommend to anyone looking for a Volkswagen!
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by kpickering97
Feb 05, 2026 -
O'Steen Volkswagen responded
Thank you so much for the kind words! We’re thrilled to hear Scott made your experience such a positive one. Our team takes pride in being friendly, knowledgeable, and easy to work with, so it means a lot to hear that. We truly appreciate the recommendation and look forward to helping you again in the future. Enjoy your Volkswagen! 🚗✨-AS
As a Dr my time is valuable even more so the older I get.
Scott and the whole crew at O’Steen VW made my buying experience a pleasure. Thanks again!!!
Scott and the whole crew at O’Steen VW made my buying experience a pleasure. Thanks again!!!
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by Dr Mike Avera
Other Employees Tagged:
Both the Sales Manager and Finance Manager were also indeed stand up people and very professional!
Feb 02, 2026 -
O'Steen Volkswagen responded
Thank you so much for taking the time to share your experience! We truly appreciate you trusting Scott and the entire O’Steen VW team with your purchase. Knowing that we were able to make the process efficient, smooth, and enjoyable—especially with how valuable your time is—means a great deal to us. Thank you again, and we look forward to assisting you in the future! 🚗👏-AS