Scott Pfannenstiel | Page 2

A welcoming environment, detailed explanations about what is being done and why, friendly employees. A very good experience overall. I would definitely service my Audi there again and I would recommend this is being done and why, friendly employees. A very good experience overall. I would definitely service my Audi there again and I would recommend this service to anyone who is interested. More

by gabrielafaina Verified Customer Verified Customer

Report | Print

Very friendly staff. I was kept apprised of the progress of the repairs and the car was returned in tip top shape. I was kept apprised of the progress of the repairs and the car was returned in tip top shape. More

by gpete6060 Verified Customer Verified Customer

Report | Print

Excellent service, very professional staff. Kevin is extremely helpful and knowledgeable. He provides great customer service from the time you call to schedule till you pick up your vehicle. Kevin is extremely helpful and knowledgeable. He provides great customer service from the time you call to schedule till you pick up your vehicle. More

by ASIAISKREVA Verified Customer Verified Customer

Report | Print

I had an appointment for regular service and an electrical issue. I was able to drop off my A3 the day before and was notified at every step along the way. This dealership never disappoints us. electrical issue. I was able to drop off my A3 the day before and was notified at every step along the way. This dealership never disappoints us. More

by jim.peninger Verified Customer Verified Customer

Report | Print

I had a flat and needed a new tire. Even though the service department was swamped, they got me in, and stayed late to make sure the job was completed. I have owned Audis for 15 years a Even though the service department was swamped, they got me in, and stayed late to make sure the job was completed. I have owned Audis for 15 years and worked with 4 different dealers, in 2 states. These guys far and away have the best service. More

by Sderm Verified Customer Verified Customer

Report | Print

Kevin performed a great job taking care of me on drop off and pickup. no pressure for further repair estimates. and pickup. no pressure for further repair estimates. More

by PEARSONAZ Verified Customer Verified Customer

Report | Print

I am on my third lease with Audi Gilbert, and I literally have to drive past two other Audi dealerships to get my car serviced at Audi Gilbert - and I'm glad to do it, every time. Scott always takes great ca have to drive past two other Audi dealerships to get my car serviced at Audi Gilbert - and I'm glad to do it, every time. Scott always takes great care to answer my questions. He's never rushed and never makes me feel rushed even when it appears to be a busy day. I appreciate the videos that the mechanics send, explaining what they are doing to my car. I highly recommend Scott and the whole Audi Gilbert team. Exemplary customer service and also exemplary automotive service. They get it done right the first time. More

Report | Print

They always explain what is happening with my vehicle and take time to show me through the videos what they are working on. I typically never wait, even on what appears to be busy days, and Scott is never ru take time to show me through the videos what they are working on. I typically never wait, even on what appears to be busy days, and Scott is never rushing and always takes time to answer my questions. I trust Scott implicitly. I drive past two other Audi dealerships to have my Q5 serviced at Audi Gilbert and I will continue to do so! More

by StacyB93 Verified Customer Verified Customer

Report | Print

We always return because our service with Scott Pfannenstiel is top level. If we have any issues it is with Audi directly lately and their software. Pfannenstiel is top level. If we have any issues it is with Audi directly lately and their software. More

by STACY.STAVER Verified Customer Verified Customer

Report | Print

Very friendly and very professional! Everything they told me was true! Can’t really say more! Everything they told me was true! Can’t really say more! More

by STEVENSCHUDE Verified Customer Verified Customer

Report | Print