Scott Rice | Page 5

Purchase Second Challenger Went to Arrigo to look at the new 2015 SRT8 Challenger as I purchased my 2010 R/T from there working with Scott Rice previously as a chance he was wor Went to Arrigo to look at the new 2015 SRT8 Challenger as I purchased my 2010 R/T from there working with Scott Rice previously as a chance he was working that day I went to look at what they had in inventory. Once I test drove the new 2015 Challenger it was no comparison to the 2010 Challenger so upon that day Scott Rice made a flawless deal for me to purchase my new SRT8 Challenger trading in my 2010 Challenger as I could not be happier. I also want to say thank you to Lennox Young in finance to get it done..... As most dealers make you stay all day - at Arrigo you do not have that buying experience. More

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Best Buying Experience First car purchased in 13yrs. Very knowledgeable, thankful for your honest help and amazing customer service. I couldn't have asked for a better buyin First car purchased in 13yrs. Very knowledgeable, thankful for your honest help and amazing customer service. I couldn't have asked for a better buying experience!!! More

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hellcat scott rice was incredible navigating the whole crowd rush to get into line for a Hellcat. Great nice guy that made everything easy. I buy a lot of c scott rice was incredible navigating the whole crowd rush to get into line for a Hellcat. Great nice guy that made everything easy. I buy a lot of cars and he is best ever More

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Awesome experience ! Would absolutely buy another car and recommend Scott Rice from Arrigo Dodge. Such a great help. Such a nice guy! Made buying our truck actually painl Would absolutely buy another car and recommend Scott Rice from Arrigo Dodge. Such a great help. Such a nice guy! Made buying our truck actually painless. More

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Not just a salesman, he cares The first person that actually loves his work, his client and his dealership. He wants you to be happy and ends up doing the job The first person that actually loves his work, his client and his dealership. He wants you to be happy and ends up doing the job More

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Misled but Redeemed We went in KNOWING what we wanted. A 2015 Dodge Charger SRT 392. The salesman said that they do not even make the Charger in SRT 392.... wow. Just We went in KNOWING what we wanted. A 2015 Dodge Charger SRT 392. The salesman said that they do not even make the Charger in SRT 392.... wow. Just wow. How could they have a salesman that doesn't know what kind of cars they have? It gets worse. We order the car with a printout from the Dodge website and they tell us 4 weeks. WOW! So fast and we are thrilled...only its not 4 weeks. In fact, no other Dodge dealership (we contacted a few later on around week 7 to get a baring on what others would say) said anything but 8 to 12 weeks. So, needless to say, when 4 weeks rolls around, no car. Then they give us a ship date. YAY...only it didn't ship that day. A recall came out the day before. Funny part of that is: We didn't find out from the sales crew or the dealership at all. We found out from a window tint guy that tinted the windows on my Civic Si (also confirmed via some Google work). PATHETIC. Why hide that? So after a few weeks, we are given another day they expect the car to ship. A month later. WHY? Nobody there has a clue. That's just what it is. A few weeks later, finally, some good news. The car has shipped and will be there on such and such date. Good deal. Both my wife and I put in some vacation time around those days to make the purchase... only the car doesn't get there. It is still in New York. 1 week after its supposed ship date it made it across the border from Ontario and no further. Nobody at Arrigo knows why. I imagine it had something to do with a customs issue or just a general hold up at customs but information would be nice. As it stands currently, we have called the dealership every single day and continue to leave messages without a call back for the last 3 days past when the car was supposed to arrive. We are around the 8 week mark. And please, don't mistake me here. I'm not angry about the wait if someone comes out and says 8 to 12 weeks and it's there in 8 to 12 weeks. I'm pissed about misinformation. With an 800 credit score and $20,000 to put down you would think they would be a bit more willing to give information about what is happening with this $50,000 car. *UPDATE* We were finally able to get in contact with Paul and he informed us the car is now in Miami awaiting unload from the rail car and gave us a new window to expect the car. *FINAL* We bought the car. Everything went pretty smoothly on purchase day. Prior to that John Arrigo contacted my wife on the phone with concern to the reviews online. She explained to him that as long as everything went well and as expected with the car the review would be updated. On the purchase day, John met us at the dealership briefly. He didn't seem pleased but I got the opportunity to explain to him in person that I review honestly and there was still time to get a better rating based on the sale. That has happened. John put us with a good and knowledgeable salesman, Scott Rice, who knew the answer to every question that my wife and I had about the technological monster we were buying. Scott even spent an abundance of time after the purchase was already completed to go more in depth with details of the car, a bit of history, and the perks of being an SRT owner (such as the SRT Experience). And the car came with a full tank of gas. Thanks for doing what you could to make it right, John. And as promised I will happily increase my rating from a 1 star to 3 star. It was a long wait that felt even longer, but a smooth purchase day always trumps that. The car is absolutely beautiful and runs like a champ. I watched every review there is to watch about this car on YouTube and was still absolutely amazed when I finally heard it in person and finally sat inside. More

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Nice selection There was a nice selection of vehicles to choose from and I'm very pleased with the service. Trade-In value so I can't complain. There was a nice selection of vehicles to choose from and I'm very pleased with the service. Trade-In value so I can't complain. More

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18 years of 5 star satisfaction. My first two Dodge cars were purchased in 1997. The many purchases of Ram trucks and Jeeps of many varied models to the most recent Dodge Journey hav My first two Dodge cars were purchased in 1997. The many purchases of Ram trucks and Jeeps of many varied models to the most recent Dodge Journey have been very satisfying purchases and 5 star quality service. The friendly professional sales team and service department make Arrigo my favorite dealership. More

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new car shopping Very friendly, no pressure salesman. wrote me a great deal. better than any other dealerships I checked with beforehand, worth the drive to Arrigo. T Very friendly, no pressure salesman. wrote me a great deal. better than any other dealerships I checked with beforehand, worth the drive to Arrigo. Thank you Scott. More

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Incompetant and inept My vehicle was at the dealership for three days. It is still under factory warranty. They could not fix it, and actually broke more parts while work My vehicle was at the dealership for three days. It is still under factory warranty. They could not fix it, and actually broke more parts while working on it. I was also told that they would not give me a rental, after the third day in the shop. I still do not have a resolution, and have been left in the cold. This a a dealer to get a good deal purchasing a car, but do not take it there for service. More

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