Scott Rutan | Page 32

Helpful Salespeople I was helped by Ramon Roedan and Brittany the first day I was looking at vehicles. They were very nice and knowledgeable when showing me the different I was helped by Ramon Roedan and Brittany the first day I was looking at vehicles. They were very nice and knowledgeable when showing me the different vehicles. Ramon explained the benefits of leasing so I decided to trade my older Sportage in for a newer model. The drawback of that day (Saturday) was there were many customers, so Ramon had to go back and forth between me and other customers, which in turn made the process of the getting the car a little longer than I expected (I was there about 7 hours total that day). So hopefully they hire more salespeople so that each customer can be helped as quickly as possible. Ramon was very nice though in trying to make up for the delay by giving me a free tank of gas that time and next time, and a few free upcoming detailings of my car. He provided excellent customer service. I dealt with the service department by having a remote starter installed on my new Sportage. It seems the communication in the service department could be improved. One worker made an appointment for me, then a few days later another worker called me to make an appointment and didn't know I already had one. They also didn't know the price I was supposed to be charged according to Ramon's discount when I came to pick it up. They are a very nice staff overall though and will help you. I would just recommend going during the week if possible because Saturdays are very busy. Ask for Ramon Roedan when you get there, and he will help you thoroughly. More

by NAA134 Verified Customer Verified Customer

Report | Print

They took very good care of me considering the circumstances My car started at another dealer back in March. It ended up at Lehighton Kia at the end of August. The way they handled my case was wonderful and prof My car started at another dealer back in March. It ended up at Lehighton Kia at the end of August. The way they handled my case was wonderful and professional. I will be going back to them for my future service needs More

by skennedy4 Verified Customer Verified Customer

Report | Print

Oil change visit Purchase my new jeep at a Chrysler dealership but will be going to lehighton kia for my non warranty services. There new facility is beautiful with al Purchase my new jeep at a Chrysler dealership but will be going to lehighton kia for my non warranty services. There new facility is beautiful with all of the amenities you would need . More

by COOK.ELIZABETH56 Verified Customer Verified Customer

Report | Print

Very professional. The service department can't do enough for you. They go above and beyond. The seating area could be a little warmer. Appointments are right on time. The service department can't do enough for you. They go above and beyond. The seating area could be a little warmer. Appointments are right on time. More

by Boboo Verified Customer Verified Customer

Report | Print

Love them!! Hands down the best crew in a service dept i ever stumbled upon! Honest, reliable, they go out of their way for their customers and work is fantastic Hands down the best crew in a service dept i ever stumbled upon! Honest, reliable, they go out of their way for their customers and work is fantastic :) More

by obrian253 Verified Customer Verified Customer

Report | Print

Patience explaining problems and works with you to schedule The workers, especially Scott always considerate. Takes to the side to talk to you privately. Helps to determine most important repairs vs what can wa The workers, especially Scott always considerate. Takes to the side to talk to you privately. Helps to determine most important repairs vs what can wait which helps greatly financially More

by ROSEMARY.JACKSON Verified Customer Verified Customer

Report | Print

Great service team! Always a great service experience at Lehighton Kia. The technician even left me a kind note on my inspection paper. Alexis is the best service advisor Always a great service experience at Lehighton Kia. The technician even left me a kind note on my inspection paper. Alexis is the best service advisor in the business! More

by Rickrockett Verified Customer Verified Customer

Report | Print

Great service I must say service was quick they took care of problem. Service advisor explained what was needed. Great experience. The lounge area is comfortable I must say service was quick they took care of problem. Service advisor explained what was needed. Great experience. The lounge area is comfortable refreshments available for customers. More

by pdrake0 Verified Customer Verified Customer

Report | Print

pleasant & professional Scott has always been our preferred service manager. We were happy to see him at the desk, rather than in the service bay. He takes time, to explain Scott has always been our preferred service manager. We were happy to see him at the desk, rather than in the service bay. He takes time, to explain to my understanding, the service provided on my vehicle. He also makes suggestion on any upcoming service and the cost that may be needed. On this visit I found Alexis much more professional and congenial than during prior visits. More

by SRHOADSP58 Verified Customer Verified Customer

Report | Print

Friendly and helpful As always, the service dept was fast, efficient and friendly. The waiting area and bathrooms were clean and the coffee was good 😊 See you next time As always, the service dept was fast, efficient and friendly. The waiting area and bathrooms were clean and the coffee was good 😊 See you next time More

by BBIRD64 Verified Customer Verified Customer

Report | Print