The lease-to-retail experience was good: smooth and efficient. The only hiccup was discovery of a recall item that hadn't been dealt with, meaning the transaction couldn't be completed unless/until the repair was made. Fine. Except the vehicle had been in for service of another recall item only three weeks prior. And this latest issue was known to the dealer for months prior (air bag recall) though I don't remember being notified. I've had significant challenges with this service department over the years: mis-diagnoses, NO diagnoses, failures to reset monitoring equipment...and now this, a simple failure to check the vehicle's recall notices. So three cheers for the sales team: they did great. Service department: thumbs down.
Great people and service.Scott was professional and curteous. Great coffee a nod pastries too! I will recommend this dealership to others. Love my BMW!
"Great experience buying my first BMW!"
- Katie O'Connell
I had the pleasure of working with Mike and Scott on the purchase of my new X1. They were extremely personable, patient and knowledgeable. I would recommend them to anyone!
Mike is your " Old school- Good guy!". He listens to you and understands your needs, explains your options clearly, and lets you decide what is best for you. Not pushy, not arrogant...., not the stereo-typical car salesman. No "numbers games" or "bait-and-switch".
I had tried many dealerships in town over the years and my purchase experience with Mike was by far the best ever. I will surely and strongly recommend him to my friends and family, with no hesitation.
Keep up the good work my friend; and thank you very much for all your kind help!
Lake Oswego, OR
"Exceptional Buying Experience"
Our experience buying our first BMW from Mike Baggs at Kuni BMW was so exceptional that when we were ready to buy our second BMW 535 we called Mike to make sure he would be there to work with us again. His associate Scott Senkel who has recognized us in the showroom on subsequent visits comes right up to us and asks if there is anything he can do for us. When we buy our next BMW, we will always ask for Mike or Scott.
"Very pleasant buying experience"
I dealt with Mike Baggs by phone and in person. He was friendly, very knowledgeable, and very helpful. Mike negotiated the sale including trade-in by phone (I live in Sisters). When I arrived at Kuni BMW the next day my car was ready for me and there were no surprises. I wouldn't hesitate to reccommend Mike and Kuni BMW to my friends.
Great dealership and very happy with my purchase. Everyone was helpful and friendly.
They made the purchase quick and easy and I came away knowing I got the right car at a great price.
"Mitch Allee, Eugene, Ferris and Christian were great!"
I appreciated our experience at Kuni from start to finish when purchasing our new X5, and look forward to an equally great experience through the maintenance and servicing of our new vehicle. Although my husband had spoken at length to Mitch Allee previously about the X5 and test drove a similar X5, my first experience was with Eugene Kang, because Mitch was out for a medical appointment. Eugene was enthusiastic, friendly, knowledgeable and did much to help me understand the features of the vehicle. I appreciated that he talked directly to me as well as my husband, which is very important to me at all times, but especially since I will be the primary driver of this vehicle. Eugene had at least two customers at the same time, but never made us feel less than important at all times. Eugene introduced us to Christian Sotin, a BMW Genius who was amazing. Christian was very personable, friendly and extremely knowledgeable. He was able to easily answer my husband's technical questions, as well as explain features to me in a a way that I could easily understand. Christian helped me adjust the seat in a way that was comfortable for me, which actually made the sale. We loved everything about the X5, except that the seat seemed to push my head forward as many vehicles do, which is a deal-breaker for me. Christian showed us that there was an additional toggle switch on this seat that adjusts the upper back which totally did the trick! Thank you Christian! Mitch Allee was back when we were ready to buy the vehicle and our experience with Mitch was excellent also. My husband had told me good things about Mitch when he had looked at a similar X5 earlier in the week and taken a test drive with Mitch. Mitch was friendly, personable, a good listener, and even though we purchased our X5 at the end of the year and the showroom was incredibly busy, I never felt rushed or pushed aside by Mitch. He answered our questions clearly and presented the information in a logical and understandable way. Farris Gunning was the most personable, fun, financial guy ever! He reduced the tedium of all the paperwork stuff so that our experience in this phase was as pleasant as all the others. He preceded quickly through the routine paperwork, and answered our questions with ease and detail. I appreciated that Farris puts his great personality into his work, so that the paperwork made sense and was not a complete blur. Lastly, Scott, a BMW genius helped us with any questions. He helped me set the seats, mirrors, and everything to just how I wanted it so I would have an excellent experience driving home. He also helped me connect my phone into the car. These details are so nice to get me started on the right foot. Thanks also to the behind-the-scenes people that detailed the car so nicely and had it all ready to drive home. It was fun to come into the dealership the next day and see people admiring the car. Thank you to Kuni BMW for a great experience. I look forward to a equally great experience throughout the years that we own our BMW.
Kaylene (and Greg) Kirchem
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