Scott Shaffer | Page 12

Been coming to this dealership since I purchased my car from them. They have kept my car in tip to shape for many years. from them. They have kept my car in tip to shape for many years. More

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The visit was great, thank you! I will be back next time I need service. I will be back next time I need service. More

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This visit was to repair a broken door actuator on my new QX50. The service department ordered the part at my last visit and after a quick turnaround were able to schedule me in quickly. Both visits the serv QX50. The service department ordered the part at my last visit and after a quick turnaround were able to schedule me in quickly. Both visits the service department was friendly and helpful. I'm happy to not hear that annoying clicking noise any longer! More

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Given today's circumstances, the service department did a phenomenal job! Thank you very much. We will be back! phenomenal job! Thank you very much. We will be back! More

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1st Class organization, their my go to dealership. I an count my their team for all of my needs. I an count my their team for all of my needs. More

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everytime I am in service Scott seems to go out of his way to make sure that my visit is done in a timely fashion. He really goes that extra mile for the customers way to make sure that my visit is done in a timely fashion. He really goes that extra mile for the customers More

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From the moment that I purchased to the service department with Scott, I have been treated in an excellent manner and I appreciate the detailed way that I have been handled department with Scott, I have been treated in an excellent manner and I appreciate the detailed way that I have been handled More

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Coulter Infiniti was very clean and friendly environment. All the advisors were very friendly and cordial. I alway have an excellent experience at Coulter Infiniti. All the advisors were very friendly and cordial. I alway have an excellent experience at Coulter Infiniti. More

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Scott, my service consultant, is very knowledgeable. Coulter Infinity has done 100% of the service on my QX60 and I could not be more pleased. Coulter Infinity has done 100% of the service on my QX60 and I could not be more pleased. More

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Trust the negative reviews and go elsewhere. I've been nothing but nice and patient now that has run out. 1- buying experience was ok. Although I had my own financing secured they talked me int I've been nothing but nice and patient now that has run out. 1- buying experience was ok. Although I had my own financing secured they talked me into allowing them to try to beat my deal. Numerous credit inquiries later- they could not beat my deal as I originally stated and they wouldn't remove the inquiries although they could have. 2- Stopped in for a car wash. They did a half a#$ job and STOLE my phone charger. I was so livid I didn't even go back in or it wouldn't have been pretty. 3- Went in for an oil change. 3 hours later, yes THREE HOURS later, they returned my car to me barely cleaned, not vacuumed, xxxx poor job. 4- Went back in for dashboard rattling they said they didn't have time for on oil change day. They gave me a loaner. It was filthy! Granted it had rained the day before but this was late afternoon so they had all day to have it ready. Waited over half an hour for them to wash the loaner. 5- When I returned after they said they fixed the rattling they had not cleaned my car or replaced my gas. PLUS the car was making a NEW rattle. They put me back in the loaner. 6- Called me back said it was fixed. Went back and my tank had LESS THAN ZERO miles til empty and was dirty in and out! Guess what- STILL RATTLING!! Rudy and Henry rode around with me to try to pin point the issue. They decided my entire center console needed to be replaced, door panels too loose, trunk panel looser than it should be, etc. Before leaving in the loaner AGAIN, I asked Henry the manager to ensure they properly clean my car and put gas in it. Don't expect customers to replace gas in loaners when you don't do the same!! 7- They said the car was ready late yesterday so this morning I texted Scott the service advisor that I was headed that way and to, again, make sure they replaced my gas and cleaned my car inside and out like they're supposed to. 8- I showed up to pick up my car- LESS THAN ZERO MILES TIL EMPTY, FILTHY GREASY FINGERPRINTS ALL OVER, DIRTY INSIDE AND OUT AND STILL RATTLING!! Scott told the guy to go put half tank in (while I wait) but he came back with 1/4 tank!!! I have NEVER experienced such poor service at any other so called luxury dealership or any other! Upon reading the reviews it's obvious I'm not the only one whom they've stolen items from or returned an empty and dirty car to. This is unacceptable!!!!!!!! More

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