Scott Smith | Page 25

Bought a 2010 Sequoia Excellent service all the way around, love the vehicle very happy with our purchase. Scott Smith was easy going and we were on our way quickly. Tha Excellent service all the way around, love the vehicle very happy with our purchase. Scott Smith was easy going and we were on our way quickly. Thank you Scott More

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new car purchase I had a great experience with Scott, and he took care of all the details. No hard sell, just good information. I appreciated it. Thanks I had a great experience with Scott, and he took care of all the details. No hard sell, just good information. I appreciated it. Thanks More

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Sold a vehicle I deposited on and signed purchase agreement WOULD NOT RECOMMEND ANYONE!!! To buy a vehicle from this dealership. Here’s my experience threw Rudy Luther Toyota. I was interested in a 2008 Toyota WOULD NOT RECOMMEND ANYONE!!! To buy a vehicle from this dealership. Here’s my experience threw Rudy Luther Toyota. I was interested in a 2008 Toyota Tacoma they had for sale. Original prise was 18,485 in which I thought was pretty high for this vehicle. I went to the dealership a total of four different times, test drove the truck twice. After a lot of thought and consideration, also a little pressure from the salesman. I decided I was going to put a deposit on the truck and have them hold it for me so I could get a check from my bank to pay for the truck. Wednesday November 15th. I put down a $500 deposit and signed a purchase agreement with Rudy Luther. We agreed that I would be back on Friday to give them a check to pay for the truck. Friday November 17 10:30 am I receive a call from Todd earnest. He starts out by saying,”I have some good news and some bad news. And then he said were really sorry to tell you but the truck you were going to buy has been sold and delivered to the customer, but the good news is you’re going to get your deposit back.” At this point I’m very confused on what he’s trying to say to me, I’m thinking to myself how could they sell a vehicle that I have put a deposit down on and I already signed a purchase agreement to buy that vehicle. I asked him how could this possibly happen. And he simply tells me we don’t know how it happened there was a bug in the system it’s not our fault. Then he proceeds to say sorry there’s nothing we can do for you the truck is gone and of story. Then he saw modestly tells me about another vehicle at another one of their Luther dealerships that he said might be better for you, and that we could just keep your deposit and deposit it on that truck. Like are you freakin kidding me!!! You just sold my truck 5 hours before I would be there to pay for it. I don’t know if this is how they normally do business or not, but this is completely unacceptable. Every excuse they told me was probably a complete lie. I’m almost certain they had someone offer them a little more money then I was going to pay, they also probably were going to be financed therw there company. So all that Rudy lither is about is making the most money. They could care less about there customers or there satisfaction. So in conclusion Rudy Luther screwed me over, they sold a truck that I had all the paperwork signed for a deposit down and was going to pay for that day right from underneath me. And all they can tell me a sorry there’s nothing we can do. Please put my story into consideration if you decide to go to Rudy Luther Toyota for any reason. Sincerely, one extremely unhappy customer More

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Excellent sales experience My daughter found a RX 350 used on line. Checked it out on a Sunday and returned Tuesday to test drivr it. Scott Smith was our sales associate. He was My daughter found a RX 350 used on line. Checked it out on a Sunday and returned Tuesday to test drivr it. Scott Smith was our sales associate. He was very attentive to our needs. Scott did everything thing possible to make our experience excellent. The F and I team worked very hard at such a late hour to make it all come together. We drove the vehicle home the same night. My daughter is extremely happy and so are we. Thank you to all. More

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Excellent service, transparency This was my 2nd time at the dealership. First time I bought new, this time I bought used (a demo car, only a year old, virtually new). I came back as This was my 2nd time at the dealership. First time I bought new, this time I bought used (a demo car, only a year old, virtually new). I came back as it was such a pleasant experience the first time, and it was again a good experience. Friendly, non-pressuring sales staff, who are genuinely interested in helping the customer find the best "fit" for their family's needs and budget. I didn't once feel pressured to buy something I didn't need or couldn't afford. I ended up going with a used car rather than new and the salesman, Scott Smith, was very helpful and appropriate. I would have been completely turned off by a high pressure sales job and there was never any iota of that. The finance guys were clear in their explanations and the whole process was smooth. More

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Great experience I had looked at several local Toyota dealership's websites, searching for previously-owned cars. I liked the selection at Rudy Luther Toyota and went I had looked at several local Toyota dealership's websites, searching for previously-owned cars. I liked the selection at Rudy Luther Toyota and went there ready to make a purchase. Scott listened carefully to what I was looking for, kept my budget in mind, and explained all my options. He went out of his way to make me feel like a valuable customer and to ensure that I would leave a happy customer as well. Katie in finance was also phenomenal, explaining all my options clearly and making sure I received the best financing possible. The entire experience went better than I could have imagined and I'm very pleased with my purchase. I feel comfortable taking my car there for servicing in the future. I'm very happy to recommend this dealership! More

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Traded in Prius for a RAV4 Let me preface this statement with the fact that financing was not a factor for me. That said, it was an easy process (still took over 3 hours). I c Let me preface this statement with the fact that financing was not a factor for me. That said, it was an easy process (still took over 3 hours). I came prepared and had researched the car I was interested in and researched the value of my trade so I had numbers in mind before I walked in the door. The trade in value was exactly what I anticipated. Scott Smith was my sales rep and was very direct and to the point with no pressure. I'm not a "newbie" to Toyota's and knew what I wanted. I was very pleasantly surprised when the RAV4 I bought was already equipped with a remote start; something I wish it had but was not in the original ad. YEH! John Yangwel was my finance manager. He seemed a little "harried" as he did my paperwork and took calls on his cell phone which I didn't appreciate. As a result, he forgot to issue me my 21 day "yellow" sticker in the window. Not a big deal but please, stay focused. I'm only telling my story to better the service I received for the next customer. I've been going to Rudy Luther Toyota for many years and I wouldn't go back if I felt totally dissatisfied. I will continue to bring my car in for service there and value the location and the kind reception I usually receive. More

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Our 2nd Luther Purchase within 2 years We've had good experiences when dealing with the Luther Auto Group - you can trust that they will work hard to find what you need and get you reasonab We've had good experiences when dealing with the Luther Auto Group - you can trust that they will work hard to find what you need and get you reasonable discounts and make the overall process straightforward. They never disappoint! More

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VERY VERY average customer service, by bored employees. My girlfriend and I went to this dealer ship to acquire 2 cars. One for her, one for me. One car was to purchased cash, and the other financed. My car My girlfriend and I went to this dealer ship to acquire 2 cars. One for her, one for me. One car was to purchased cash, and the other financed. My car was stolen, and she just really needs AWD, so we decided to do both in a day, if possible. We are very busy with work. We picked out a Subaru for her at this Toyota dealership. In order to make the decision of which car was to be financed, and which would be paid for in cash we had to, of course, find the other car. We let SCOTT SMITH (the salesman we worked with) know that we would have to go look around, find the next car, and then come back and buy this car- since they had nothing we wanted for the second car on their lot. All we were met with were cheap tactics of, "it might be gone... deals like these don't stay for long (when the car has been there for 70 days)...if I were you, I would just buy it now, you never know.... " or my favorite... " I have seen this happen MANY times, you may come back and this car will probably be gone." WE HAD TO TELL THE GUY 4 TIMES that we had to go find the other before we could decide how we were to pay for this car! He should've indicated that he cannot guarantee that the car would be there when we came back (which is understandable), but that if anything changes he would let us know.. wished us good luck, and assured that he would be happy to help us when we come back. That is what all other salesmen did throughout the day. Instead of trying to scare us into buying right away, when we weren't ready. We went to other dealers... we get 3 calls from SCOTT with salesman tactics saying, "I can only guarantee you get the car if you are here in 3 minutes (really? let me teleport there), because there is another guy looking it at"... or... "he is getting serious, they are evaluating his car for a trade-in and will likely be gone soon..." The last tactic was a call telling us, "you know I don't want to be here all night, I might be leaving." I politely and firmly let him know that if he needs to leave, I don't expect him to wait, and that there are other salesmen there that I am sure would be happy to sell me the car. **NOTE he was there for a couple hours after we got back, he sold us our car, and then stayed with another couple to sell another car. He really had no where to go, only a cheap salesman tactic. 3 calls over the course of the 3rd hour of us being gone with these unpleasant tactics are SO unprofessional. After being able to speak to other salesmen in other dealers the whole day, I can tell you that Scott is pushy, and is not very good at answering questions. His knowledge of cars, in particular: AWD, the differences between trims was incredibly LOW when compared to other salesmen in the area, at other dealers. His demeanor was nonchalant. His demeanor was pushy, as evident by the 3 calls to us over the course of just 3 hours. He tends to give VERY general answers to very specific questions. Again he is very pushy, that makes the whole thing SO uncomfortable. Another person we were unlucky to work with was KATIE BURGESS in the finance department. Talk about uninviting, rude, and completely annoyed with her job. Again, another person that was weird about us paying for the car in cash and check. When she came out to get us I was on my laptop, as we were waiting 30 minutes for her, due to the dealership not having enough finance people working that night (not complaining about the wait, schedules can't always be perfect). I am more complaining that she did not take into account that we had to wait an unusual amount of time for her. She came out announced her self, and started walking away to her office. I had to pack my laptop very quickly, gather my things and run to catch up. My girlfriend was confused by Ms. Burgess just walking away, and half followed her to see where she was going, while half waiting for me. Wouldn't you expect more when making such a large purchase? Just expected more professionalism on her behalf. Once we get in her office, and have signed some papers, I asked her for a few minutes so that I could discuss with my lady how much cash we want to do exactly, and from which account we want to write the check for the remaining balance. I wanted to make sure that my lady did not want to keep some cash on hand for anything else, so I thought I would ask her one more time. Ms Burgess, instead of saying, "of course, take your time- I'll wait outside and please let me know how you decided how you would like to pay for your car," (with a smile)- SHE SAYS, " WHY, why I thought you already decided... how much time do you need," and walks out annoyed with an unprofessional look on her face. She then acts annoyed as we have to walk to the cashier to pay the cash portion of the car, the rest was in a check in her office. Again she makes the experience uncomfortable, and not enjoyable. Buying a car should be a lot more comfortable, if not - EVEN FUN. No comfort or fun was had while dealing with Ms. Burgess. Comparing Ms. Burgess to other finance people we talked to at other dealerships throughout the day is like NIGHT AND DAY. The other finance people we spoke to were very detailed in their answers, inviting, made us feel GOOD about possibly spending money at their dealership. When other finance people came out to get us from lobbies they always properly introduced themselves, explained their function, asked if we were thirsty, and led us to their office at a reasonable pace. Other finance people at other dealerships did not seem judgmental about us possibly purchasing a car with cash, or financing. We were greeted with smiles and pleasantry all day - and going back to this was a stark contrast. I seriously felt annoyed that Rudy Luther had this car, and that we are strapped for time- so we had to buy the car- but JEEZ does it feel CRAPPY to do business with unproffesional people. More

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Great customer service - no haggle, no hassle! Great experience at Rudy Luther Toyota. Scott treated us very well and made the experience very painless. We came in at 9:15 am to take a test drive a Great experience at Rudy Luther Toyota. Scott treated us very well and made the experience very painless. We came in at 9:15 am to take a test drive and we were out the door by 11:15 am with our new vehicle. Katie was terrific. She has all our paperwork ready to go within a handful of minutes of sealing the deal, was very knowledgeable about our financing options, and accommodating with how we made our down payment, I would highly recommend this dealership--and I will be bringing my Toyota here for service even though I live 28 miles away. If all RL's employees are like Scott and Katie, look out competition! More

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