Scott Sorbello
Scott Sorbello at Matthews GM Center
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Scott Sorbello | Page 4

Service Advisor

Matthews GM Center

3721 Old Vestal Rd
Vestal, NY 13850

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4.9
47 Reviews
4.9

47 Reviews

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47 Reviews of Scott Sorbello

July 31, 2023

Dealership Rating
Employee Rating

Always kind and explains everything. Always in contact with customers and keeping them updated. Flexible when needed More

by SarahWest
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Matthews GM Center responded

Thank you for the great review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

July 28, 2023

Dealership Rating
Employee Rating

Matthews Cadillac did a great job on my Cadillac service. They got the car back to me earlier than expected. Scott took care of everything needed and did a fantastic job communicating with me. More

by shawn.wolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Linge, Jim Rodgers

Aug 02, 2023

Matthews GM Center responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

July 27, 2023

Dealership Rating
Employee Rating

Excellent service and very informative. Scott has always been very friendly and knowledgeable. He as well as all the service team deserve a big "High Five". I would recommend this service More

by gdeane1
Service Price Transparency
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Recommend Dealer
Yes
Aug 02, 2023

Matthews GM Center responded

Thanks for choosing Matthews to service your vehicle. We're so glad you had such a great experience with our Team at Matthews! We look forward to serving you again soon!

July 19, 2023

Dealership Rating
Employee Rating

Very friendly and very informative was done on time,no complaints here,will definitely tell friends and family More

by BREY2983
Service Price Transparency
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Recommend Dealer
Yes
Jul 20, 2023

Matthews GM Center responded

Thanks for choosing Matthews to service your vehicle. We appreciate the review and look forward to serving you again soon!

July 12, 2023

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Employee Rating

People were good. They tried their best. Didn’t do as I ask , but , what can I say. I am not your only customer. The loaner was nice , quite expensive for what I ha More

by HONEYROSE12050
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joe Polakovich

Jul 13, 2023

Matthews GM Center responded

Thank you for your response. Bob Gaeta General Manager Matthews GM Center

July 12, 2023

Dealership Rating
Employee Rating

I am beyond impressed with my service experience at Matthews Cadillac. Scott is amazing. He has an abundance of patience, and the ability to explain car language to the average person. I recommend Matt More

by Ckt
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tierno

Jul 13, 2023

Matthews GM Center responded

Thank you for taking the time to pass on you experience at the dealership . I appreciate you feedback PLUS its nice to hear. Bob Gaeta General Manager Matthews GM Center

July 10, 2023

Dealership Rating
Employee Rating

My mom bought her first Jeep and caddy at matthews. Both. Right of the show floor. My brother bought his used Jeep also. I bought both of my voyagers from Matthews. My voyager had 0ver 600 thousand More

by HONEYROSE12050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Polakovich

Jul 11, 2023

Matthews GM Center responded

Thank you and your family for being a loyal Matthews customer ! The Matthews family truly appreciates your years of trust in service and sales, next time you are in please ask for our service Manager Mike Ryder so we can look at the bubbling of paint on your car.

June 30, 2023

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Employee Rating

Always excellent quality service delivered at Matthews Garage by Jim Rogers and his team! Thank you. More

by myeldel
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Rodgers

Jul 06, 2023

Matthews GM Center responded

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

June 19, 2023

Dealership Rating
Employee Rating

Always a good experience, on time and easy to schedule an appointment on line. AND the Birch Beer is fantastic. Thank you Scott, see you soon ! More

by ADIXON5
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2023

Matthews GM Center responded

Thank you for taking the time to respond. Bob Gaeta General Manager

June 13, 2023

Dealership Rating
Employee Rating

Very professional. Everyone was helpful and polite… They kept me informed when my car would be ready. More

by rohmann69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Tabeek

Jun 13, 2023

Matthews GM Center responded

Thank you for taking time to let us know how your experience went. We appreciate your feedback .. Bob Gaeta General Manager

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