Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 20

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
448 Reviews
4.7

448 Reviews

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448 Reviews of Scott Spath

November 12, 2022

Dealership Rating
Employee Rating

I was notified regarding a recall on my 2013 Ford . Escape. All the staff were exceptionally pleasant and very nice to me. I also was thankful for the free car wash. More

by SALLYBTOWN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2022

Ken Ganley Ford Norton responded

Sally, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

November 11, 2022

Dealership Rating
Employee Rating

Excellent customer service excellent customer service. Excellent, taking care of me when I come out and set my appointments up. More

by Sdv6281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 23, 2022

Dealership Rating
Employee Rating

They got our car in quickly, fixed it fast and now it runs very good. More

by DCOCEPEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 23, 2022

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 14, 2022

Dealership Rating
Employee Rating

My appointment wasn't until 930am but they allowed me to drop it off early so I wouldn't have to leave work. They performed two recalls on my Focus and were done by 10am. Fast service and Super friendly gu More

by Regina Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Regina, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

October 11, 2022

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Employee Rating

This location is the only place I have been since I took my car for its first oil change! The staff are kind, knowledgeable and not pushy which is something I truly appreciate. More

by DANC4EVER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2022

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

October 05, 2022

Dealership Rating
Employee Rating

Drop my r v off Wednesday done Friday thanks guys great service pick up Saturday thanks again More

by evalliere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

October 03, 2022

Dealership Rating
Employee Rating

Every time I take my Ranger in for maintenance I am treated with respect and courtesy and everyone is very professional and when I leave I have the confidence that the work has been done correctly. Alt More

by Zep 75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 03, 2022

Dealership Rating
Employee Rating

The service advisor was ok seemed to understand his responsibility. Keeping customer informed needs upgrading. More

by redskymorning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 29, 2022

Dealership Rating
Employee Rating

Everyone was very courteous, friendly and knowledgeable. They were able to handle everything that needed done and were done ahead of schedule! More

by Nora1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer

Sep 30, 2022

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 29, 2022

Dealership Rating
Employee Rating

Blue cruise software installed and it is awesome! As if this truck could get any cooler. Thanks, Scott! More

by Hntrjmpr1176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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