Scott Spath | Page 9

They were fixing my car under a warranty that I had purchased. However, they fixed a covered part and did not even inquire with the warranty company about it. They also didn't mention it to me until ti purchased. However, they fixed a covered part and did not even inquire with the warranty company about it. They also didn't mention it to me until time for me to pick up my vehicle. When I got there, Scott was long gone, and when I asked why I was paying for a part that should have been covered by the warranty, my options were to either pay it or wait until the next day and talk to Scott. We asked for a manager, and some guy came out of an office. He got irate with my boyfriend. He said that the warranty company wouldn't cover the timing chain that needed to be replaced because it was stretched, and that I would have to pay for it. I had spoken with the warranty company on the way to the dealership, and they had no notes or anything about a timing chain. The man told me to call the warranty company right there, so I did, and he got really irate. He told me and my boyfriend to just leave. My boyfriend said to give us our keys and we would. The man opened their key box, throwing a bunch of customer's keys all over the floor, hitting my boyfriend's legs with some, and got my keys out of the box. He shoved the key into my boyfriend's face, so we got my car and left. I will never go back. I'll find another ford dealership. This is not the way to treat a customer who was simply questioning why the warranty company was not contacted about a covered part. More

by ssanderson1978 Verified Customer Verified Customer

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Everyone is always friendly and helpful from service to sales. They answered all my questions and made everything simple and easy sales. They answered all my questions and made everything simple and easy More

by Zack808 Verified Customer Verified Customer

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Coupon bait and switch. There is an attempt by the sales staff to OVER CHARGE for new vehicles. No rewards for being a loyal customer to these xxxxxxxx. I do not recommend, There is an attempt by the sales staff to OVER CHARGE for new vehicles. No rewards for being a loyal customer to these xxxxxxxx. I do not recommend, and I will never use the sales department again. Service Department is good. More

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Great service. They were courteous and polite. They were professional and communicated throughout the service process They were courteous and polite. They were professional and communicated throughout the service process More

by mikefirtha Verified Customer Verified Customer

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Friendly and informative staff. Was able to get the car in quickly and kept us updated on the progress. Was able to get the car in quickly and kept us updated on the progress. More

by Nick Verified Customer Verified Customer

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Great team thoughtful and nice. Very thorough and a great deal for the works service. Very thorough and a great deal for the works service. More

by NICIASWD Verified Customer Verified Customer

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Very courteous and efficient. Got me right in for service, gave updates when I called and got me out once my vehicle was ready. Got me right in for service, gave updates when I called and got me out once my vehicle was ready. More

by ricarenee1 Verified Customer Verified Customer

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The staff was very friendly and attentive. They were also knowledgeable and informative throughout the process. I was also greatly pleased with the cleanliness of the vehicle. 10/10, I highly They were also knowledgeable and informative throughout the process. I was also greatly pleased with the cleanliness of the vehicle. 10/10, I highly recommend! More

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Always check with local dealer Ken Ganley first nice to deal with bought our last 2 cars there. deal with bought our last 2 cars there. More

by srowles61 Verified Customer Verified Customer

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They all treated me very well. I plan to use them for all my trucks needs. I plan to use them for all my trucks needs. More

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