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Scott Spath
497 Reviews
497 Reviews
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497 Reviews of Scott Spath
December 19, 2025
I enjoyed working with the service advisor and techs on the repair of my car. Ken Ganley Ford Norton always does great work and keeps me informed and updated as work progresses. the repair of my car. Ken Ganley Ford Norton always does great work and keeps me informed and updated as work progresses. More
by m.renfroe
Verified CustomerOther Employees Tagged: Scott Spath
December 11, 2025
It was great. Having the car picked up and returned is an enormous help. Workmanship was A+. Scott is a pleasure to work with. See ya next time Having the car picked up and returned is an enormous help. Workmanship was A+. Scott is a pleasure to work with. See ya next time More
by Larry Boville
Other Employees Tagged: Scott Spath
November 20, 2025
On 10/28 I was told that TPMS was not covered and when I was there on 11/19 for the other side I found out it was covered and asked about a refund and wanted to speak with a manager. I also told them I spo was there on 11/19 for the other side I found out it was covered and asked about a refund and wanted to speak with a manager. I also told them I spoke with a mechanic and it is not required to get them both done on the same side like I was told. I spoke with the manager John K and he was nonchalant about my experience and stated that life was too short to argue when I was telling him about my frustration about paying when it was covered. He said she was new and made a mistake. I was told that I was going to be refunded but had to wait for a check to be mailed to me. The whole experience with the service dept was a fiasco to deal with and how I felt did not feel validated. I was offered a free oil change and asked what would make me happy. I feel like as a customer I should not have to wait to be reimbursed when it was their error. This is my 3rd car from them and the service dept quality is declining since I 1st became a customer. I arrived at 9:45 am and left after noon. I was the last person in the lobby for sales at that time. More
by Naye Love
Other Employees Tagged: John Kirchenbauer, Ashley Neely
November 07, 2025
They were very friendly and explained everything to us. It was our first visit and were pleased with the explanation of what was wrong and how it would be repaired. It was our first visit and were pleased with the explanation of what was wrong and how it would be repaired. More
by debtomtrotter
Other Employees Tagged: Scott Spath
September 26, 2025
Appalling customer service. -I was scheduled for a 9:00 am appointment to get the Works package and have front inner fender liners installed which I purchased from Ford parts. -I was scheduled for a 9:00 am appointment to get the Works package and have front inner fender liners installed which I purchased from Ford parts. I was told it would take 1.5 to 2 hours and I could wait for it. -I was on-time and decided not to wait. I left with my wife. -Thats the last time I heard from Ganley Ford. -At 2:00 pm I called to get the status and was told the truck was still sitting outside and had not been brought into the garage to start anything. -I told them I needed the truck that afternoon at 4:00 pm so don't do anything to it and I will pick it up. -Picked up truck and left. -I won't be back More
by swan
