Scott Thompson
Scott Thompson at MINI of St Louis

Scott Thompson

Service Manager

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
116 Reviews
4.9

116 Reviews

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116 Reviews of Scott Thompson

November 10, 2025

Dealership Rating
Employee Rating

Harry made my car purchase process easy and casual. He wanted to ensure I was happy with my purchase. Finance was smooth as well. This is my first purchase at the dealership, and I am very pleased with More

by Tina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 03, 2025

Dealership Rating
Employee Rating

Only dealer within 100 miles. Rude sales staff. They try to charge for services you don’t approve. Watch your bill closely. More

by Noneyabuzzness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2025

MINI of St Louis responded

Hi, We are very sorry to hear that you were disappointed with your service appointment. Our staff is normally very friendly. We are curious what it was that you were charged for or almost charged for that you did not approve. Our normal approval process prevents this from happening. We are always striving to improve. Please contact our Service Manager, Scott Thompson, at 314-644-6464 and let him know what it was, so that we can review and prevent this from happening again. Thank you.

October 02, 2025

Dealership Rating
Employee Rating

I can always count on great service from this dealership. The extra attention to detail is worth coming back and I travel three hours to have this service department check out our car. The service manager More

by Marksbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Pfeiffer, Erica Wells

Oct 03, 2025

MINI of St Louis responded

Thank you for making the trip to see us, we truly appreciate your trust and loyalty! We’re glad Scott and Steve were able to provide clear communication and attentive service, and that the maintenance video added value to your visit. We look forward to continuing to take great care of you and your MINI!

September 26, 2025

Dealership Rating
Employee Rating

They are always friendly and welcoming. Always happy to give Maysie the Mini a bath before she comes home. I appreciate how thorough they are. More

by calliecat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2025

MINI of St Louis responded

Thank you for the 5-star review! We love taking care of Maysie the MINI and making sure she heads home sparkling clean. Our team is always happy to provide friendly, thorough service. We appreciate your trust in us! :)

September 21, 2025

Dealership Rating
Employee Rating

All service was completed promptly and correctly. An additional problem was identified, the rear brake pads were thin, and corrected while I waited at the same appointment. All personnel were court More

by David Riesenberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan SCHRAMM 👍👍👍👍👍

Sep 22, 2025

MINI of St Louis responded

Thank you for sharing your experience! We’re glad our team was able to promptly complete your service, address the brake pads during your visit, and make you comfortable while you waited. We appreciate your trust in MINI of St. Louis and look forward to serving you again!

September 19, 2025

Dealership Rating
Employee Rating

The maintenance service was quick, everyone was courteous and efficient! Thank you all! Nancy Rosman More

by njrosman53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2025

MINI of St Louis responded

Thank you for your kind words! We’re so glad to hear your service was quick and that our team made the experience smooth and efficient. We truly appreciate you choosing MINI of St. Louis!

September 19, 2025

Dealership Rating
Employee Rating

Everyone that I talked to was very helpful. The last person was Deanna Gorman the best sales associate that I have ever talked to. Her knowledge of the vehicle was amazing. Service could have b More

by Brian_b_63137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Pfeiffer

Sep 20, 2025

Brian_b_63137 responded

I love my MINI

September 03, 2025

Dealership Rating
Employee Rating

Everyone was very kind, and extremely helpful when talking through my options. They also loaned me a car which was very nice so I didn’t have to miss work. More

by clernst94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2025

MINI of St Louis responded

Thank you for sharing your experience! We’re happy our team could walk you through your options and keep you on the road with a loaner. We truly appreciate your trust in us and hope you enjoy every drive in your MINI!

August 25, 2025

Dealership Rating
Employee Rating

First class courteous always keeping customer updated on what is going on with the vehicle A++++ More

by Tporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2025

MINI of St Louis responded

Thank you for the 5-star review! :)

August 21, 2025

Dealership Rating
Employee Rating

Very professional, friendly and pleasant. All the staff present always helpful. Work done in timely manner. Waiting area very comfortable and cosy. More

by Alex.Kiev.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer, Erica Wells , Brain technician

Sep 09, 2025

MINI of St Louis responded

Thank you for your kind words! We’re delighted to know you felt welcomed, well taken care of, and comfortable during your visit. We truly appreciate your support and look forward to seeing you again!

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