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Scott Uruburu
49 Reviews
49 Reviews of Scott Uruburu
June 24, 2019
Poorest service l have received in over 15 years Service department does not know what they are doing. I was charged for service work that was not done and the car is under a bumper to bumper warrant Service department does not know what they are doing. I was charged for service work that was not done and the car is under a bumper to bumper warranty. They can't find the problem, so l had to not only pay and will not refund the money until they can find the cause. This makes no sense to me. Its not my problem thst their mechanics can't do their job. I obviously have a leak in my a/c. It wouldnt even turn on. They told me they put dye and freon in it and l had to pay $210. They bring the car around, its still wont turn on and is blowing hot air. I go back in and ask how did they test it if they didnt put the dye and freon in. I said no they did not. When he realized they didnt do it, they said it was an oversite when l asked what they did do for the $210? I also questioned how they were able to check for the leak if the dye wasn't in it. Now l have to drive a car with a leaking a/c unit, hope it holds until l take it back for a recheck tying up my time and the vehicle for who knows how long and how many trips back to the dealer. Not what l paid $57,000 for. I have very serious doubts about buying another GM product if their own people can't do service and repairs. More
by kellykarpowicz
Verified CustomerOther Employees Tagged: Rich Held
Helpful 
June 24, 2019
Customer survey Well I didnt have an appointment , I walked in in the middle of the day. He said the guys went to lunch will be back in 25 min and in 1 he I was walk Well I didnt have an appointment , I walked in in the middle of the day. He said the guys went to lunch will be back in 25 min and in 1 he I was walking out satisfied . Oil change , inspection and tire rotation . I only knew I needed the oil change thank God he noticed the other things I needed . Thx guys . More
by TRUTHBRAND777.com
Other Employees Tagged: Matthew Gerhardt
June 10, 2019
Great service The customer service was great. Scott was very nice and would definitely rate his customer service a 10. He called me to let me know what was the ou The customer service was great. Scott was very nice and would definitely rate his customer service a 10. He called me to let me know what was the outcome. More
by GARCEA167
June 06, 2019
Service is a breeze Having service done on my GMC is effortless Scott makes it so easy ! Our whole family uses this dealership because the people who work there are f Having service done on my GMC is effortless Scott makes it so easy ! Our whole family uses this dealership because the people who work there are friendly and knowledgeable More
by svp22
June 06, 2019
Excellent customer service The service writers at Bob Johnson Buick (formerly Doan Buick) are knowledgable, as well as caring and thoughtful. They go above and beyond to ensure The service writers at Bob Johnson Buick (formerly Doan Buick) are knowledgable, as well as caring and thoughtful. They go above and beyond to ensure their customers get the best service and have a pleasing experience. I have been going there for service for many years, have known Matt, Scott, and John, and have never had anything but the best of service and how I am treated. I highly recommend them! More
by EILEENOK
Other Employees Tagged: Matthew Gerhardt
May 29, 2019
2019 GMC Terrain Recall / Oil Change Scott was excellent to deal with. I had an 8:45 appt for a recall on my 2019 GMC Terrain. I asked if I could add an oil change but needed to be done Scott was excellent to deal with. I had an 8:45 appt for a recall on my 2019 GMC Terrain. I asked if I could add an oil change but needed to be done by 10:00 to leave for a 10:30 appt.. He was able to have the recall, oil change and tire rotation complete by 10:00 which kept me on schedule. More
by PENG68
May 27, 2019
Great service !! Had to have service for Recall part ...met with Scott Uruburu..very polite .and nice ! My service was done in no time .I was very impressed with tha Had to have service for Recall part ...met with Scott Uruburu..very polite .and nice ! My service was done in no time .I was very impressed with that .....really great ! ! Oh and the girls who called to remind me of my appointment were super nice to...Thank You More
by sugarshack66
April 22, 2019
Lease new vehicle & Service 2 vehicles Fantastic salesman and staff at this dealership! Even though there was quite a delay in getting my new vehicle (circumstantial; no fault of anyone in Fantastic salesman and staff at this dealership! Even though there was quite a delay in getting my new vehicle (circumstantial; no fault of anyone in particular), I would still recommend this dealership and my salesman, Vincent Epping! I also had an opportunity to have an appointment with the Service Department at this location and was thoroughly impressed with not only the staff in the Service Department, but the quickness/swiftness of service that was done and the attention to detail. As long as I have a vehicle that qualifies for service at this dealership, I will always bring them for service here! So much that I recommended and had my husband change his vehicle's service location and he has since made a service appointment here. The quality of service and the length of time of the service being done is leaps and bounds better than the other Bob Johnson (Chevy) location. More
by khonan
Other Employees Tagged: Vincent Epping, Doug Catlin, Matthew Gerhardt, Megan Wawrzynski
April 19, 2019
Well Done! No issues. Lube/Oil Change & Tire Rotation Work... done within an hour... good promo price... Work well done! Scott is a good guy to work with.... Ans No issues. Lube/Oil Change & Tire Rotation Work... done within an hour... good promo price... Work well done! Scott is a good guy to work with.... Answers questions and handles getting work done efficiently. More
by PAUL.HAHM
Other Employees Tagged: Tyler Hoffman did work
April 11, 2019
They were smart to hold on to the Doan employees!! Was a long patron of Doan and am happy to be continuing my relationship with Scott and Matt in the Service Department - they have overseen the care o Was a long patron of Doan and am happy to be continuing my relationship with Scott and Matt in the Service Department - they have overseen the care of my 2006. 163,000 miles Terraza and am sure they will continue. More
by SANDRAWILLSON
Other Employees Tagged: Matthew Gerhardt
