Doug Catlin

I traded in my 2018 Denali 1500 pickup for a new 2022 Denali 1500 pickup. Everyone I dealt with were without doubt very professional and very helpful. The employees looked and acted very happy with the Denali 1500 pickup. Everyone I dealt with were without doubt very professional and very helpful. The employees looked and acted very happy with their place of employment. Doug and Dan were great in making the final deal. John, Dan’s assistant, helped make the transition and paperwork go smooth. The transaction started on the phone approximately 100 miles away three days prior and was completed on my trip to trade in my 2018 truck and pick up my new 2022 truck. The dealership was very clean with plenty of relaxing room to sit. They realized I was coming a long distance and did not want to waste my time or have me leave without completing the deal I had planned on completing. There was no “tell him want he wants to hear and then change the deal when he gets here”. They were very honest. They accommodated me when they found out the truck had about 1000 miles more than they originally told me. It was still considered a brand new vehicle. It had been loaned at one of their other dealerships to a repeat customer for those miles so they reduced the price. My trade in was below average trade (less than I had hoped) but the new truck price was low enough to make up the difference. I am very satisfied and would purchase from them again in the future. They were great to deal with. More

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It was difficult from the start. Had conflicting schedules and salesman had off the only day I could sign for 7 days, finally had to ask a manager to complete the deal without salesman. Bought unde schedules and salesman had off the only day I could sign for 7 days, finally had to ask a manager to complete the deal without salesman. Bought undercoating horrible spray, sent pictures went back for respray and same thing never sprayed all of brake lines, body panels. They would rather give me back my money instead of dona complete job. Horrible service. More

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New truck purchase Purchasing my new truck was very stress free. I never felt any pressure from anyone at the dealership. When I picked the truck up it was full of fuel Purchasing my new truck was very stress free. I never felt any pressure from anyone at the dealership. When I picked the truck up it was full of fuel and spotless. I would highly recommend the dealership and especially Jolene my sales girl. More

by vmd169 Verified Customer Verified Customer

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Giant Success Jolene was fantastic. She went out of her way to show us what we wanted. She was very patient keeping the many varieties of options understandable. I Jolene was fantastic. She went out of her way to show us what we wanted. She was very patient keeping the many varieties of options understandable. I was very pleased with the whole experience. More

by cboe108 Verified Customer Verified Customer

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Leased a 2019 GMC Terrain! Made the process super easy and was a great deal 😀 Would recommend these guys to everyone!! Hassle free the whole time. Wouldn’t go anywhere else 😀 Made the process super easy and was a great deal 😀 Would recommend these guys to everyone!! Hassle free the whole time. Wouldn’t go anywhere else 😀 More

by mmv082709 Verified Customer Verified Customer

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My time was valued and the experience was seamless! Scott knew exactly what I wanted, when I wanted it and he executed to perfection. Great service, overall, and I would recommend Bob Johnson to anyone! Scott knew exactly what I wanted, when I wanted it and he executed to perfection. Great service, overall, and I would recommend Bob Johnson to anyone! More

by pjr0425 Verified Customer Verified Customer

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It was an amazing experience! My salesman-Ben was the BEST! It was a great experience. I purchased 2 vehicle in a week & I will be back to purchase a 3rd in another month - Ben - get ready - LOL My salesman - It was a great experience. I purchased 2 vehicle in a week & I will be back to purchase a 3rd in another month - Ben - get ready - LOL My salesman - Ben was the best - friendly , knowledgeable & no pressure to purchase a vehicle. Finance guys - They were very personable & funny! Also - the building was clean & appeared to have a positive vibe throughout! More

by kathyr1 Verified Customer Verified Customer

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Recommend Really Good experience with purchasing my first truck! Pat destefano was professional and respectful of all my requests. Would Recommend anyone to bob Really Good experience with purchasing my first truck! Pat destefano was professional and respectful of all my requests. Would Recommend anyone to bob Johnson buik gmc More

by Vicvoineac Verified Customer Verified Customer

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Loved the salesman and Encore Buick. Dan Lennox was polite, knowledgeable and most importantly not pushy at all. He explained things thoroughly and was warm and humorous. Dan made my hus Dan Lennox was polite, knowledgeable and most importantly not pushy at all. He explained things thoroughly and was warm and humorous. Dan made my husband and I feel very comfortable. He knew the vehicle he was selling in detail. More

by emelinis Verified Customer Verified Customer

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Great customer service Eeveryone was helpful & very friendly.They answered any questions & addressed any concerns I had. They made me feel that my wants & needs did matter a Eeveryone was helpful & very friendly.They answered any questions & addressed any concerns I had. They made me feel that my wants & needs did matter and worked together so that it was achieved! More

by reereehunt1268 Verified Customer Verified Customer

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