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Matthew Gerhardt
51 Reviews
51 Reviews of Matthew Gerhardt
June 24, 2019
Customer survey Well I didnt have an appointment , I walked in in the middle of the day. He said the guys went to lunch will be back in 25 min and in 1 he I was walk Well I didnt have an appointment , I walked in in the middle of the day. He said the guys went to lunch will be back in 25 min and in 1 he I was walking out satisfied . Oil change , inspection and tire rotation . I only knew I needed the oil change thank God he noticed the other things I needed . Thx guys . More
by TRUTHBRAND777.com
Verified CustomerOther Employees Tagged: Scott Uruburu
Helpful 
June 13, 2019
vary good they found the problem in a short time, gave the price and time when my car would be ready. The car was ready at that time and the price was as quote they found the problem in a short time, gave the price and time when my car would be ready. The car was ready at that time and the price was as quoted More
by paulsangel10
June 12, 2019
Giant Success Jolene was fantastic. She went out of her way to show us what we wanted. She was very patient keeping the many varieties of options understandable. I Jolene was fantastic. She went out of her way to show us what we wanted. She was very patient keeping the many varieties of options understandable. I was very pleased with the whole experience. More
by cboe108
Other Employees Tagged: Jolene Vitto, Doug Catlin
June 10, 2019
Great work! Even after I was running a bit late, they got me right in - service went smoothly and they even informed me of upcoming needs that my vehicle needs to Even after I was running a bit late, they got me right in - service went smoothly and they even informed me of upcoming needs that my vehicle needs to address in the near future. More
by Bluegrass235769
June 06, 2019
Excellent customer service The service writers at Bob Johnson Buick (formerly Doan Buick) are knowledgable, as well as caring and thoughtful. They go above and beyond to ensure The service writers at Bob Johnson Buick (formerly Doan Buick) are knowledgable, as well as caring and thoughtful. They go above and beyond to ensure their customers get the best service and have a pleasing experience. I have been going there for service for many years, have known Matt, Scott, and John, and have never had anything but the best of service and how I am treated. I highly recommend them! More
by EILEENOK
Other Employees Tagged: Scott Uruburu
June 04, 2019
Great customer service I received an e-mail regarding my 2019 Terrain , the service department got me in on my time schedule and fixed the problem within an hour. I received an e-mail regarding my 2019 Terrain , the service department got me in on my time schedule and fixed the problem within an hour. More
by darlene_oconnor
May 28, 2019
maintenance on car people are very nice and friendly, the area is very clean both in shop and waiting area and they do the repairs and keep you posted as to what is taki people are very nice and friendly, the area is very clean both in shop and waiting area and they do the repairs and keep you posted as to what is taking place on your vehicle. More
by LADYBUG4
May 21, 2019
Fast, efficient service! We had our inspection done there. The problem we had was under warranty from the year before and we paid only for the inspection. We were driven ho We had our inspection done there. The problem we had was under warranty from the year before and we paid only for the inspection. We were driven home while they repaired the faulty part and we picked it up the same day. I would say that is great service and we are well pleased with our experience at this dealership. We will be back next year. More
by PLAROCCA
May 17, 2019
Great service experience Just had some routine service done on my 2015 GMC Sierra. Everything worked out great, as always! Made an appointment in advance, Matt wrote the ser Just had some routine service done on my 2015 GMC Sierra. Everything worked out great, as always! Made an appointment in advance, Matt wrote the service order up as soon as I pulled in and I was back on the road in a little over an hour. Thanks, Guys! More
by Hilton NY
May 07, 2019
Well organized I took my truck back for a few minor things that needed tending to after the purchase. I found the entire facility clean and well managed. I was able I took my truck back for a few minor things that needed tending to after the purchase. I found the entire facility clean and well managed. I was able to contact the service department by text to stay up on the progress of the work. The truck was done quickly and at no charge. When we are treated well and know the upfront issues it makes working with dealerships more comfortable. Thanks Paul Taylor More
by contact10
Other Employees Tagged: Rich Held, Frank Cassara , Ben Collichio
