Scott Waller

Buyer Beware: Ziegler Hyundai Racine I had a great first experience with Ziegler Hyundai, which led me to trust them again—unfortunately, that trust was misplaced. I went in after receiving a letter o first experience with Ziegler Hyundai, which led me to trust them again—unfortunately, that trust was misplaced. I went in after receiving a letter offering to pay off my current Palisade if I traded it in. I wasn’t planning to trade, but the offer seemed fair. Instead, I was misled and overcharged. I was pushed toward a 2025 Palisade with 6,500 miles (driven by an employee), presented as a “great deal.” I was shown a discounted price of $51k (brand new was $56k), but it deceptively included standard rebates that weren’t factored into the new vehicle price in their comparison. I was presented with a table showing prospective payments for each vehicle at different loan terms & interest rates, the salesman HAD ME INITIAL by which vehicle, payment, loan term & interest rate I wanted. I was also told “Z Guard” and “LoJack” protections were included—none of which turned out to be true. The finance rep, Tim, rushed me through paperwork without explanation. I didn’t think much of this because I had already discussed AND INITIALED all of the details with the salesman. I naively assumed this was all in the final paperwork. After reviewing my documents at home, I realized I was charged $55k for a used vehicle (only $1k less than a brand-new one), $3k for my trade (which was supposed to be even), got a higher interest rate than promised, longer loan term, and was billed $3,500 for the z guard & lojack extras that I was told were included. I contacted the salesman just hours after the transaction and said if this can’t be fixed, I want to return the vehicle. When I returned to address it, the sales manager, Scott Waller, couldn’t explain the charges and was defensive and dismissive. He told me they can not take the vehicle back, they have no return policy. He literally told me multiple times that he doesn’t understand the paperwork because he doesn’t work in finance and “nobody understands this Wisconsin paperwork.” After much arguing, frustration and tears, he agreed to cut a $3,500 check (less than half of the >10k I was deceptively charged) —which was promised to be hand delivered in 3-4 weeks. I received it by mail 5 weeks later. Scott admitted he adds Z Guard and LoJack to “all of my vehicles on the lot” and that he just simply “eats the cost” if you decline it. However, you’re not told you’re being charged for it and it’s already (supposedly) been applied. So beware: you are being charged - $3500 - unless you explicitly refuse these protections that you’re told are “included.” Bottom line: Read everything. Don’t trust verbal promises. Ask for full breakdowns. And definitely don’t let your female loved ones go to Ziegler Hyundai of Racine alone. I was so proud of myself for doing this by myself and getting a “good deal” only to go home and feel ashamed & disgusted as I realized how badly I was completely taken advantage of and lied to. More

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The dealership treated me very well, my Sales Rep, Matthew Targo is very knowledgeable and helpful The Sales manager, Scott went over and above to secure the right car for us and worked with us on t Matthew Targo is very knowledgeable and helpful The Sales manager, Scott went over and above to secure the right car for us and worked with us on the negotiations Thank you to all !! More

by tom.derrico.heofcdft Verified Customer Verified Customer

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Very good No problem with anything everyone did a good job especially Scott and Billy his right hand man job especially Scott and Billy his right hand man More

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Great service once again with repeat vehicle purchase. Outstanding service from Myles,Scott, and Adrian himself. Everyone was friendly and helpful and went above and beyond to make sure we were fully ta Outstanding service from Myles,Scott, and Adrian himself. Everyone was friendly and helpful and went above and beyond to make sure we were fully taken care of. Repeat customer and very pleased with our experience with Zeigler. We will definitely be back for more of our automotive service needs in the future More

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My first visit to Zeigler took just over 30 minutes…I set expectations as soon as I walked in the door to wrap up a sale in 30 minutes…initially I’m not sure that Noah(Tyler) thought I was serious but after expectations as soon as I walked in the door to wrap up a sale in 30 minutes…initially I’m not sure that Noah(Tyler) thought I was serious but after a few questions and a review of my needs in a vehicle and a consultation with Scott(Waller) we got on the same page and wrapped up negotiations…I put down my deposit and set an appointment to return for the paperwork the following day…I met with Marcin(Dabrowsky) the following day and thirty-ish minutes later I drove off the lot with a new lease…5 Stars for service…5 Stars for execution…5 Stars for value Thanks to the staff for making my visit as painless as possible More

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I recently brought my vehicle in for service at this dealership and was highly impressed with the level of care and professionalism. Ed, the service manager, is clearly committed to excellence and is do dealership and was highly impressed with the level of care and professionalism. Ed, the service manager, is clearly committed to excellence and is doing an outstanding job guiding and training the service advisors. The entire experience was smooth and efficient. Thank you, Zeigler Hyundai, for your exceptional service. More

by HA0 Verified Customer Verified Customer

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I previously left an overwhelmingly negative review but have removed it, as I recognize that the staff I worked with were likely trying to do their jobs in the best way they thought and I do not want to ha have removed it, as I recognize that the staff I worked with were likely trying to do their jobs in the best way they thought and I do not want to harm them or their careers. I hope this feedback helps improve processes for the staff and future customers at Zeigler. I negotiated a new 2025 Tucson for my parents, who dislike dealership interactions. From the start, I made it clear that they hadn't decided on a payment method, and I wanted a firm price independent of how they would pay. This way, I could present them with the offer and then we would discuss options. I documented this in texts and followed a script I wrote to ensure I covered all of this in my conversations. We settled on a price and I brought my parents into the dealership to test drive and place an order. When we visited the dealership, we found that the sales person we talked with initially and made an appointment with was not there but someone else could help us. We then worked with Sean. The price he provided differed from what we had discussed over the phone, but since he hadn’t been part of the earlier discussions, I don’t hold that against him. I made sure to reiterate what I had told the others over the phone including the part where my parents had not decided on payment method. When I clarified our discussions, Scott came out and confirmed the agreed-upon price, and we placed our order. The vehicle was estimated to arrive in November but did not arrive until March, but I understand manufacturing delays happen. The night before pickup, Sean mentioned a $2,250 Hyundai financing incentive. Naturally, we expected this to reduce our previously agreed-upon price if we financed. My parents had initially planned on paying cash at this point but I discussed how this could help them out financially and also explained how this could help the dealership who had been very helpful thus far. However, when we arrived to the dealership, we were first told an additional package had been added—raising the price by ~$1,500—which we had to request be removed. Then, we were informed the $2,250 incentive would only get us to the previously agreed price and we HAD to finance to get there, contradicting prior discussions where we had talked about being able to pay cash at the price. We were disappointed by this, but it was especially disappointing when Scott's response felt like a "Sure, the sales people told you that you could pay both ways but I never said that- so GOTCHA". I had been transparent throughout with the hope of making this an easy process for my parents, but instead, they had to spend hours at the dealership sorting out unexpected changes. What started as a positive experience with Zeigler, and our hopes of making this our permanent dealership, turned frustrating, and because of this, we are not planning on returning for our future purchases. More

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Myles is amazing. He will go above and beyond to make sure you get the deal you’re looking for. This dealership is the only one that would negotiate and work with me. He will go above and beyond to make sure you get the deal you’re looking for. This dealership is the only one that would negotiate and work with me. They were able to get me the specific color and trim that I wanted very quickly. Couldn’t recommend them more. Thank you Myles More

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They gave me no hassle regarding replacing the seat. They tried twice and could not remove the stain. They tried twice and could not remove the stain. More

by timothy.konz Verified Customer Verified Customer

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Love the experience Wish we were close to Racine Isaiah was a big help Thanks Racine Isaiah was a big help Thanks More

by fredgkron Verified Customer Verified Customer

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