Sean Bonnie

I had a very disappointing experience with Sean as my service writer. From the moment I arrived, he came across as rude, arrogant, and completely unapproachable. It felt like I was inconveniencing him si service writer. From the moment I arrived, he came across as rude, arrogant, and completely unapproachable. It felt like I was inconveniencing him simply by asking questions about my vehicle. Customer service should make people feel welcome and informed, but instead I felt dismissed and like my concerns didn't matter. A service writer is often the first impression of a dealership or repair shop, and unfortunately Sean's attitude reflected poorly on the business. Professionalism, respect, and basic courtesy go a long way, and those qualities were lacking during my visit. I hope management addresses this because no customer should feel like they're a burden for seeking service. More

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Great dealership, “can-do” culture putting the customer relationship above all. The entire team is wonderful: Jonathan Logue, Tony Pozderac, Tom Deinlein, and Sean Bonnie exemplify a pleasant professional relationship above all. The entire team is wonderful: Jonathan Logue, Tony Pozderac, Tom Deinlein, and Sean Bonnie exemplify a pleasant professional automotive experience. More

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This is my second purchase from Mercedes Benz of Owings Mills, coordinated by Elliott Bourne. In both instances, his devotion to customer satisfaction, beyond the purchase, has been exceptional. Because of Mills, coordinated by Elliott Bourne. In both instances, his devotion to customer satisfaction, beyond the purchase, has been exceptional. Because of my confidence in his steady and dependable customer relationship, I have recommended friends without reservation. My confidence in Mercedes Benz of Owings Mills also extends to the service department, in particular my relationship with my service representative, Sean. This is a first/class dealership. I have not been disappointed. More

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